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“such a pity !!!”

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IBEROSTAR Torviscas Playa
Ranked #29 of 58 Hotels in Costa Adeje
Certificate of Excellence
SCOTLAND
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“such a pity !!!”
Reviewed 12 March 2014

Have just returned from a 3 week all inclusive stay at the Torviscas Playa.

I will start with the good points as they far outweigh the less favorable points . The hotel is a really nice hotel situated in an ideal location with direct access onto a main promenade which takes you either to La Caleta or in the opposite direction to Los Christianos. ( all on the level and great for a stroll) There are many bars and restaurants in close proximity.
The interiors are modern and bright with plenty seating in bar or lounge areas. The pool is of a large lagoon shape with plenty sunbeds and umbrellas.
All areas both inside and out are maintained to a high standard and are cleaned continuously.

All Staff we encountered were a credit to Iberostar and are very welcoming, hard working and good at what they do (very professional)

The Entertainment team are fantastic ,enthusiastic and hard working . They encourage you get involved and are fun to be with. (Thanx Dani , Andi , Mario & Moni )

Restaurant staff are also great and work very hard to keep the dining room going even when at it,s busiest ( Thanx here to Patryjcia, Alasan-Sow & Gabriella)
bar staff also very quick and hospitable and good at remembering your usual tipple ( Cheers to Oscar and Nieves)

We were as stated on "A I" so could not comment on prices for drinks , but local brands which we received were as good as the branded ones.
The food on offer was of a high standard and there was always a great and varied choice at all meal times . Food is cooked fresh and replenished regularly. Well done to all the chefs and support staff. Definitely did not go hungry and I am now on a diet !!

Rooms are of a reasonable size. We stayed on 3rd floor (337) looking out to the rear of the property with a side sea view and spectacular mountain view ( You could watch the paragliders coming down from the mountains all day)
The interiors of the rooms are certainly getting a bit tired as they remain the same as they were when we last stayed here 14 years ago. The beds two reasonable sized twins were comfortable and maid service changed them regularly. Towels were changed daily even if you left them hanging up. Our bathroom had quite a number of broken or cracked tiles , not sure if this was representative of other rooms but suspect so.
I believe that there is a programme of room refurbishment taking place but saw no evidence of this during my visit

Alas the few niggly points re this hotel

Firstly and most importantly the shower in our room was terrible. When you went into the shower and tried to set the temperature this proved to be an impossible task the water while showering varied continuously between very cold and absolutely "scorching". It is my opinion that it would be dangerous to leave any child in the shower unattended regardless of age.
We did report this situation twice but the problem was never resolved during our stay

Although the staff we encountered were all fantastic it has to be said that both the manager and under manager were not at all like their staff. at no time did they show any signs of customer contact or raport. The under manager , who i believe was called David was around the hotel most days but I never saw him make any contact with guests or even smile or greet them in the passing. "poor show"

Finally our room . We had requested a quiet room as both my wife and I are light sleepers. We were advised that we would be allocated a quiet room ,however on the ground floor below us the bin motors and glass recycling motors arrived most mornings at between 4 and 5 am while it only caused a noise for a short time it did however waken us most mornings.

It is "such a pity" that a few points have meant that we shall probably not return to this otherwise good hotel.

We did encounter many repeat customers who stayed for even longer than us so please do not be put off by my review. Maybe I am just too critical.

Room Tip: Probably room on front of hotel as road in front is now one way and considerably quieter. High floor...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DUGICAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 14 March 2014
Dear Guest,

First of all we would like to thank you for the time you spent to share a review on your stay at our IBEROSTAR Torviscas Playa hotel; we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

Please receive our sincerest apologies for the inconveniences caused by the fluctuating temperature of the shower in your room, the system has recently been revised however it seems we still have some rooms experiencing this problem and commit to do our utmost to find a definitive solution to this problem and passed on your review to our head of reception so as to ensure that every single complaint is taken onboard and solved as soon as possible.

Moreover, we lament reading your dissatisfaction with the location of the room we accommodated you in and not being informed about the disturbance caused by the noise coming from the dump trucks as we would have looked for an alternative accommodation; for future occasions please do not hesitate to contact our reception for anything we can do to make your stay as pleasant as possible.

On the other hand, we thank you for pointing out the location of our hotel, fronting the Ocean and with a wide array of leisure and dining options nearby.

We also greatly appreciate your kind words towards our staff; their genuine kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we would like to thank you for your praising comments on our gastronomy offer because in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once more, thank you for making us your choice hotel when visiting Tenerife; we hope that you had a safe and comfortable journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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dublin
Level 4 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 March 2014

We enjoyed our stay at this hotel. It is very much a 5 star reception area,with the rooms being 3 star. Cracked bathroom floor tiles, enamel cracked off bath in many places, and hard foam mattress are the bad points. But when this hotel is refurbished it wil be a 4 star hotel. Despite these bad points, the hotel is well situtated,staff are helpful,and there is entertainment every night. There is a good selection of food and you will promise to go on a diet when you return home from your holiday. The cleaning lady may be overzealous when cleaning,so do not leave your washcloth/flannel in the bathroom if its a white one.(ours was taken). I killed a few ants on the tv/table, and the bodies were still there after the cleaners came, they had not cleaned this area,( i wanted them to see the ants and spray some ant killer). Be careful when eating lettuce as we had a small fly walking through it. I would return to this hotel again and would hope to see some improvements. Enjoy your stay if you go here ,even after these comments we did enjoy ours.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank deedee7Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 14 March 2014
Dear Guest,

We first would like to thank you for sharing a review on your holiday experience at our IBEROSTAR Torviscas Playa hotel because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of IBEROSTAR.

As already answered to previous reviews, all comments on our rooms have already been forwarded to our central office so as to revise the possibility to renovate our accommodations in the near future; related to the bathtubs, we are glad to inform you that we already ordered new ones that will soon be delivered.

For IBEROSTAR thorough cleaning is an absolute must and we want to apologize for clearly not being able to perform to our usual standards during your stay; for future occasions we strongly encourage you to contact our reception in case you find any shortage being to us of prime importance to offer total confidence in this area; we will be enchanted to adjust any situation which is not in accordance with our established standards.

On the other hand, we thank you for pointing out the quality and variety of our buffets, the commitment of our staff to ensure that all guest are enjoying their stay and our great location right on the seafront and close to the wide array of restaurants, bars and theme parks within easy reach.

Thank you once more for your visit and constructive critics; we would be enchanted to accommodate you once more in our hotel on your next visit to the lively Costa Adeje.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 March 2014

I think this was our 9th time at this hotel! The hotel itself is excellent, all staff are always helpful and nothing is too much trouble. The restaurant offers an excellent choice of various different foods, if you can't find anything that suits then you must be a very fussy eater? The rooms we were in this year and last year were both on the 5th floor and were clean, bright and modern, as already stated in a previous review, you do not go on holiday to stay in your room all day!! In all the public areas all the chairs have been fully refurbished which makes a huge diference and there was alot of maintenance and tidying up going on although this was not intrusive, good to see they are looking after the hotel! The location of the hotel is excellent, central to all local bars, restaurants and also the beach. We go half board, breakfast and dinner, this allows us the opportunity to go out and about during the day for lunch and also to any of the many shows available in the local bars in the evening. Drinks are more expensive than local bars but all hotels are like that including ones in the UK. We look forward to visiting again hopefully in the Autumn.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank the_jimmies31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 12 March 2014
Dear Guest,

First and foremost we would like to thank you for your loyalty and trust in our IBEROSTAR Torviscas Playa hotel for your winter holidays in Tenerife as well as for the time you spent to share your recent experience on Tripadvisor, it is wonderful to hear that once more, you thoroughly enjoyed staying with us, this is always a great source of motivation.

Moreover, we thank you for pointing out the continued care and maintenance of our installations in order to guarantee our hotel to be welcoming and enjoyable at all times.

Furthermore, we thank you for your praising comments on the genuine helpfulness of our staff as well as the quality and variety of our restaurant’s buffets.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal at IBEROSTAR is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

We always strive to make every experience with us an unforgettable one. Thank you for choosing us again and again and for the courtesy of your time.

We look forward to welcoming you back next autumn.


Friendly Regards,
Online Reputation Manager
IBEROSTAR Torvsicas Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, England, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2014

Stayed here first week of March 2014 and really enjoyed our stay here. Hotel is very clean food good, great location. Only complaint i have is the price of the drinks in the hotel if you stay here go all inclusive as we had a 60 euro drinks bill for only 10 drinks which were 3 beers, and the rest was water and fanta. and for that reason we would not stay here again unless it was all inclusive.

Room Tip: ask for sea view and don't have the street view as can be very noisy .
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 13 March 2014
Dear Rachel,

Thank you very much for choosing our IBEROSTAR Torviscas Playa hotel and for the time you spent to share this lovely review on your stay; we are pleased to read that overall you had an enjoyable time among us.

We took good note of your comment on the price of drinks when being on Half Board and although our prices are in line with other hotels of the same category in the area, we strongly encourage you to enquire about our All Inclusive option for future occasions.

On the other hand, we thank you for your highlight on our prime location, fronting the Ocean and with a wide array of restaurants and bars on the doorstep and for pointing out the cleanliness of your accommodation because this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

Last but not least, we are glad to read your satisfaction on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Thank you again for your valuable time; we would be delighted to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 March 2014

Our second time staying at this hotel - reception staff friendly and helpful, room in need of re-decoration but very clean and although our room was on the second floor on the shaded side (No.234), the balcony jutted out enough for us to catch the sun in the evening. The food is amazing, great choice and always really fresh and well presented. All staff were great with our 2 year old son, especially Angelica in the restaurant. The pool is fab and we always got sun loungers in a good position. Will definitely return but would like to see the hotel updated. Location in our opinion is perfect - within walking distance of some great areas and really close to the beach. Can't wait to come back!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 12 March 2014
Dear Diana,

First of all we would like to express our sincere gratitude for your return stay at our IBEROSTAR Torviscas Playa hotel; we are delighted to read that, once more, you thoroughly enjoyed your holidays with us.

We also would like to thank you for your praising comments on our gastronomy offer; being fully aware that meals are a very important aspect of our guests' overall holiday experience, our talented Chefs strive on a daily basis to prepare a wide array of succulent typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Moreover, we also greatly appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we thank you for pointing out the cleanliness of your room because we know that it is an aspect of primary importance especially when travelling with a toddler as well as our prime location with stunning beaches and many dining and leisure options on the doorstep.

Thank you again for making us your choice hotel when visiting the area and for the time you spent to share such a lovely review.

We look forward to welcoming you back again very soon.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Torvsicas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 March 2014 via mobile

I went to Iberostar march 2013 and I am planning on coming back in August 2014.
I would personally say that the people moaning about the rooms are way too picky. Go don't go all the way over to tenerife to spend your week or so in your room, fair enough the room has to be liveable which they are!
I believe there Is nothing wrong with the rooms, there clean,spacious,and a great view what more can you want.
Some people sound like an interior designer moaning about how 'dated' it might be.
-food great
-all inclusive great
- animation team great
(Especially Davide, Danny really fun group)

Stayed April 2013
Helpful?
4 Thank Pagond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 10 March 2014
Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife and for the time you spent to share your feedback on your stay at our hotel; we are very pleased to hear that you had an enjoyable holiday experience among us.

Moreover we thank you for pointing out the cleanliness and comfort of our accommodations, the quality of our buffets and the value of our All Inclusive treatment.

We are also grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for our guests to bring back some unforgettable memories of their holidays among us, we will certainly congratulate them on your behalf.

Thank you again for your visit and very kind review; we look forward to welcoming you back next August and please do not hesitate to contact us beforehand to arrange every detail of your stay.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Torvsicas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schoten, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

Service was very good ,food was also very good. Room needs a new upgrade .
I think next year to go back at the same hotel.I will recomanded the hotel to other friends.
The location is also very good. I Can't say more about my experiense

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank herman120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at IBEROSTAR Torviscas Playa, responded to this review, 11 March 2014
Dear Guest,

Thank you for the time you spent to share your feedback on you recent stay at our IBEROSTAR Torviscas Playa hotel; we are pleased to read that overall you had an enjoyable time among us.

We took good note of your comment on our rooms and passed it to our central office for information and for our investment department to consider the possibility to renovate our accommodations in the near future.

On the other hand we thank you for pointing out the quality of our buffets as well as the service received throughout your stay, we will definitely congratulate our staff on your behalf for their contribution to your wellbeing whilst staying among us.

We also thank you for your highlight on our prime location, right on the seafront and within a short walking distance to a wide array of leisure and dining options nearby.

Thank you again for sharing your experience on Tripadvisor and for your very kind recommendation to your friends; we hope that you had a comfortable journey back home and look forward to welcoming you back very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Torviscas Playa

Property: IBEROSTAR Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — IBEROSTAR Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
The IBEROSTAR Torviscas Playa hotel in Costa Adeje, completely refurbished to offer a superior kind of accommodation, is now an adults only hotel with luxurious rooms, a VIP zone and hydrotherapy circuit, among other exclusive services. Located on the sea front in Torviscas, the Torviscas Playa hotel features 470 comfortable rooms with the best services. Among them you’ll find the Star Prestige rooms that grant access to special services, such as a pool area and rooftop sun loungers, the exclusive reception or a minibar upon arrival. The delicious cuisine at this hotel is composed of a buffet restaurant and a culinary market where you can choose among the creations offered by the eight food trucks and enjoy the views of the sea. What’s more, the Torviscas Playa has two bars and a nightclub. The ambiance at the hotel is that of a complete hotel for adults, with services like an infinity pool, naturist solarium, a chill out zone with Balinese beds, free Wi-Fi, all inclusive, a golf course nearby, SPA Sensations with more than 600 m² of facilities, a fitness room and meeting rooms. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
IBEROSTAR Torviscas Playa Costa Adeje, Tenerife

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