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“Torvisca playa”

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Iberostar Torviscas Playa
Ranked #30 of 57 Hotels in Costa Adeje
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Torvisca playa”
Reviewed 18 June 2014

Lovely hotel and friendly staff which are very helpful,hotel is very clean and tidy.If you are given a room at the front of this hotel ask for a room at the back unless you are a heavy sleeper as the traffic outside runs 24/7, truly. Food is ok but a bit repetative as with the deserts.Nice pool bar area.If you are prone to mosquito bites or other kind of bugs that fly about ,make sure you are well covered with repellent.Use a good suncream and WEAR a hat while out in the searing heat, drink plenty of water too.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank edmarsnedd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 19 June 2014
Dear Guest,

Thank you for reviewing your recent stay at our IBEROSTAR Torviscas Playa hotel; we are glad to read that overall you had an enjoyable stay among us.

We took good note of your comment related to the variety of our buffets and passed it on to our Chefs for information and revision; in all our hotels, our Chefs follow a two weeks menu rotation so as to ensure the possibility to savor many different flavors at every single meal, please accept our apologies if we were not able to satisfy your culinary wishes on this occasion, especially with the desserts; we commit to do our utmost so as to prevent receiving this kind of feedback in the future.

On the other hand, we thank you for pointing out the beauty and cleanliness of our hotel as well as the genuine kindness and helpfulness of our staff who is fully committed to ensure that all guests are enjoying their stay at our hotel.

We do appreciate your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience with IBEROSTAR.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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English first
Stoke-on-Trent, England, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 June 2014

Stayed here from 05/06 to 12/06 as all inclusive with my Husband. First impressions were great. We had a standard double room and that was fine, yes beds uncomfortable and mattress toppers should be as standard as well as extra pillows also the walls are extremely thin you can HEAR EVERYTHING - Corridors do not bother me i don't stand around in them long enough to care about the decor as long as the room is ok thats all that matters. The food got a bit monotonous to say the least. Pool area was good, could always get sunbeds and brolly's. The pool bar & Especially Pablo was excellent. Evening entertainment was ok but aimed more at children which the entertainers worked there socks off for! Well done. The hotel definitely caters to other guests more than english. We only saw the Jet2 rep once and asked her about a pharmacy. The Thomson rep was more friendly and came to talk to us and offered us free trips! We may come back to this hotel as it wasn't all bad at all but English are the minority. Also i am SSI and use a cane steps are tricky so becareful. The position of the hotel was excellent surrounded by shops and bars.

  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 18 June 2014
Dear Amanda,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Torviscas Playa hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We sincerely regret reading that in your point of view our buffets lacked in variety, your comments will be forwarded to our head of departments for revision, however we would like o take the opportunity to point out that our expert team of Chefs follow a two weeks menu rotation to ensure our guests the possibility to savor many different flavors throughout their stay at our hotel.

On the other hand, very are grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.

Last but not least we thank you for pointing out the genuine kindness of our staff and our prime location on the seafront and with a wide array of leisure and dining options within easy reach.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide assuring you in advance of our best intentions at all times.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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Kent
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 14 June 2014

Got back yesterday and already missing the dip in the pool. I won't bother commenting on the wall decor in the halls because frankly, who cares. I have been to many hotels and the staff, service and quality of the food is fabulous.

Thank you to Angeles for arranging my room, it was great and had a lovely view. It was really appreciated and started the holiday off so well I saw the view.

Check in fast and they even layed on a buffett when we arrived at 0130 hours in the morning. They did not have to do this at all. Nice surpirse.

The cleanliness of the hotel was immense, rooms cleaned everyday and made up so well. We were a party of 4 adults and although did not have children with us, watched the interactions of the hotel staff with the children and they were great, so much to do for all.

Fitness: Hotel also offered a variety of fitness classes everyday, from Tia Chi, to spinning classes in the water to yoga, aerobics both in and out of water. Fabulous if you want to join in. Lots of other exciting activities from archery, shooting, darts and surfing on the water. Having said that, you don't have to do any of them and some days we just sat and relaxed on our loungers. Great clean pool.

Food: We were all inclusive, which was great. It was buffett for all courses, although there was no scrimping on what you could have. There was always a variety of meats,pastas and salads. The desserts were amazing. I am surprised I only put on 2 lbs!!. I was personally pleased to see Cava included on the all inclusive drinks menu too and the sangria at dinner time was HUGE and very yummy.

We did order a topper for our bed, as they are hard, but its easier for a hotel to make a bed softer than harder. So just ask, they are so accommodating. I don't understand people on trip advisor who moan when they get home and don't even ask.

Evening entertainment: Again, I am sometimes concerned when we are an all adult party but something for everyone. We liked the piano bar outside, it was lovely to see the folk dancing, but the production of Mama Mia was great - well done team - you work so hard.

This was a great hotel and a very short walk to the beach and the strip at Costa Adeje. My husband and I will be back next year for sure and we never go to the same place twice,but why not, this is our mid year holiday and is a great get away. It is not a club hotel, so don't stay here if you want that. Or if you do, get a cab in Americas where it is cheap and tacky.

Thanks to everyone at the Torvisca Hotel. What a fab holiday. Room 364.

Room Tip: The sun is on the front of the hotel in the morning and at the rear until sunset. Rear of the hote...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank TheMacKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 June 2014

Just returned from Torviscas Playa hotel in Costa Adeje, 7 nights all inclusive. We have travelled to Tenerife 30 times and this hotel blows all the others out of the water. We were welcomed with 2 cold orange drinks as we checked in, then shown to our carpeted bedroom with nice beds and side sea view.
Food was excellent with added luxuries of chocolate fountain for your strawberries , profiteroles etc. Tea and coffee were served at breakfast in stainless steel pots. During the day these hot beverages came with a biscuit.
Drinks were full strength and not watered down. Sun beds were easy to find. Hotel activities were there if you wanted them.
Staff were very friendly and always welcomed you with a smile and remembered what you drank at breakfast previously.
We have just booked to return in January 2015. Cannot wait to celebrate my 65th birthday there.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
4 Thank 12ianb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

Worst holiday I have ever been on - first of all we booked our holiday through Thomas Cook said as a young couple we want a lively hotel in a good area, the area was good but most boring hotel I have ever been to - nightly entertainment was shocking most of it was in Spanish (you'd think for catering so many English you would have entertainment for all languages!!), the restaurant wouldn't allow us to come in at dinnertime after we had already paid for half board because my boyfriend had LONG shorts on as he hadn't packed any jeans on holiday that is what they expected him to wear. We had no fridge in our room and it took reception 2 days to get one to our room! One night we accidently broke the television apologised and agreed to pay the 300euros they charged which is way above what the price should have been, we were then kicked out of the hotel apparently for noise complaints as the television fell and broke off the side after paying for that television which we were not aware of, in my eyes that was their excuse to completely rip us off. Horrible hotel, horrible staff, I would never recommend

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank georgiag_wesson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 19 June 2014
Dear Guest,

Our main commitment at IBEROSTAR Torviscas Playa is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, this is why we would like to clarify a few points of your review on your stay at our hotel.

Firstly we sincerely lament hearing that apparently you were not properly informed about our house rules requiring gentlemen to wear long trousers for dinner and the extra charge for the mini bar in our rooms, this information is available both on our website and brochure as well as on the welcome letter handled at the time of check in.

Regarding the incident with the TV set, our guests, as in any other hotel, are responsible for any deterioration they may provoke in the room they are accommodated in; furthermore and due to many complaints we received from other guests staying in the neighboring rooms, on more than one occasion, we had no other choice than contacting the police and your Tour Operator for inappropriate behavior and further deterioration of our lobby.

Hopefully we will be able to fulfill your expectations in the future and encourage you to visit our webpage where you will find a full description of our hotels for you to choose the destination, hotel type and services that best meet your holiday needs and wishes.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
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St Helens, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2014

Having just returned from a 10 night family holiday to this hotel all I can say is Brilliant. We were recommended this hotel by friends who have stayed here for the past few years and we visited the hotel for a nosey last Christmas while in the area. I have to admit I was slightly apprehensive when I had read some of the reviews on here, but there was no need.

I requested a room on the 4th floor on the back of the hotel as I was advised that the front of the hotel can be quite noisy. Our room 439 was perfectly located with a lovely view. I have stayed in 'posher' hotels and 'worse' hotels and have to admit we couldn't find any fault with this one at all. Not that i was looking for problems which i'm sure some people do rather than just having a happy holiday.

The check in was smooth and quick our room was lovely as i have said, and we had great sleeps and was not disturbed at all with any noise.All the staff were very pleasant and always helpful, the waiters in the bar areas work really hard and always have a smile on their face.

Our 8 yr old son had a fab time, he loved all the animation team and they really made his holiday. The nighttime entertainment was varied and good for a holiday hotel, I understand its not to everyone's taste, but chill out your on holiday after all.

The Location of the hotel is perfect and the access to the beach is really handy. I would definatley recommend this hotel and look forward to returning again soon.

Well Done Iberostar Torviscas Playa and your Staff

Room Tip: Rooms at the back of the hotel are really quiet. We had room 439 , lovely views and a peaceful night...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LisaPips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 11 June 2014
Dear Lisa,

Thank you for your lovely review regarding your recent visit to our IBEROSTAR Torviscas Playa hotel; it is always rewarding to read that our guests have enjoyed their holidays among us.

Moreover we thank you for pointing out the genuine kindness and attentiveness of our staff as well as the comfort of the room we accommodated you in.

Our hotel is designed to accommodate families; children are always very welcome among us and are kept entertained by our professional Mini Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment; it is wonderful to hear that your 8 years old had such a great time, we will not fail to congratulate our staff on your behalf for their contribution to his amusement and wellbeing whilst staying among us.

Thank you once again for your trust and very kind recommendation; we look forward to welcoming you back at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Costa Adeje
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 June 2014

Just returned from torviscas plays after a two week holiday, stayed there the same two weeks last year.location superb,right on the sea front, close to shops and beach.However the hotel is looking very tired and needs a full refurbishment of rooms and public areas if it is to maintain its 4 star status.the staff are superb, very friendly and helpful. Food also very good, plenty variety and good quality. Poolside is very pleasant although the pools are very cold.plenty of sun loungers and parasols, although I would imagine that may not be the case in high season or if the hotel was full.Overall we had a fantastic family holiday and would definately return, highly recommended.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
1 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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