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“Brilliant staff”

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Iberostar Torviscas Playa
Ranked #28 of 57 Hotels in Costa Adeje
Certificate of Excellence
Blackburn, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant staff”
4 of 5 bubbles Reviewed 7 August 2014

All the staff were very friendly an helpful, but the kids entertainment staff were exceptionally brilliant. There's plenty of stuff to do no matter what age you are and you're close enough to the nightlife of the Veronica's strip to have a night out but not so close you can hear anything, it's a very short taxi ride away.
The rooms were just standard, beds and a TV but that's about all! For a four star hotel expected more, but the rest of the hotel was nice enough!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank lucyt35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (736)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sint Annen, Groningen, Netherlands
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Close to the beach but the nice swimming pool competes easily with the beach. The food was great, the staff was super super nice. We asked for and received a family room, we had a large balcony and sea view. We were there during the football world cup and had so much fun with the staff, especially when the Dutch played Argentina (part of the staff is Argentinian). Real sporty atmosphere, real fun. Every day staff did an extreme effort to have you participate in spinning/aqua jogging/shooting arrows/ etc./etc. Our kids (11 and 13) had the time of their lives and so did we!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jeroen_Sint_Annen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Just returned from this great hotel. Location is great, food great but let down by the dining room waiters. I was on crutches for the 2 weeks I was there after breaking ankle before I came on holiday not once did any of the waiters asked if I needed assistance or try and find me a table near the food only a few times did one of the waitresses ask me if I needed help. I found this disapointing. There were 4 tables for wheelchairs but as I could get around on crutches wasnt going to sit there. Just would have been courteous of the waiters to ask

The bar prices are expensive and not worth it. Place is very clean but rooms a little tired and not enough sockets. On the plus side I asked for a sea view and this I got. Dani, monique and the rest of the team are very friendly and always asked how I was managing to get around perhaps the waiters could get tips from them!

Would return to this hotel in the future as location was fab

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandra_balfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

Had a fantastic holiday at this brilliant hotel. The location is great right next to the beach and with plenty of bars and restaurants nearby. The pool area is spacious with plenty of sun beds and like the rest of the hotel is kept spotlessly clean. All the staff work very hard to make your stay enjoyable they are all very friendly and helpful. The entertainment was great with something for all ages thanks to the hardworking entertainment team. We stayed all inclusive and the food was the best we have ever had, the choice is amazing with a varied selection of fresh food at each meal which is presented beautifully. There is such a varied choice of food we were spoilt for choice. A room at the back of the hotel may be quieter, our room was at the front and there is a little noise from the road but not overly loud and it didn't bother us. Can't wait to go back to this excellent hotel.

Room Tip: A room at the back of the hotel may be quieter
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hollywood, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

When we arrived were given two double rooms( which comprises of two rooms with double beds, double bed okay for parents but not teenage siblings), when we had ordered a family room. We were told we could have two twin rooms but in different parts of the hotel. This was not satisfactory either so eventually we were given what we paid for, two rooms with a connecting door.
Rooms are dated but very clean and comfortable, had expected better decor though. Maids were excellent, very thorough and friendly.
Food was excellent, lots of choice, well presented at all times of service.
For evening meals, men had to wear long trousers, this was not made clear when booking, they do have spares if you don't have any.
Bar staff were so friendly, courteous and attentive.
Pool areas well maintained, lots of beds.
Although we never used kids clubs the staff appeared to work really hard, children always looked very happy and cared for.
We would definitely return to this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Lorraine121964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 6 August 2014
Dear Lorraine,

We are thrilled you enjoyed staying with us at the IBEROSTAR Torviscas Playa hotel and are sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor; it is wonderful to hear we were able to meet your expectations of an enjoyable holiday experience under the sun of Tenerife.

We lament hearing that apparently you were not properly informed about our different accommodation types and the required dress code for gentlemen at dinner and would like to take the opportunity to point out that a full description of our hotels and service sis reported both on our website and brochure; we encourage you for future occasions to visit our webpage or to contact our call center from where we can offer you a personalized booking guidance and give you all the relevant information for you to fully enjoy your holidays among us.

On the other hand, we thank you for pointing out the cleanliness of our hotel as well as the friendliness of our staff; we will not fail to congratulate them all on your behalf for their contribution to your wellbeing whilst staying at our hotel.

We also loved reading your praising comments on our restaurant; at IBEROSTAR we have a true passion for gastronomy and strive to make it one of the highlights of our guests’ stay among us; it is very rewarding to read you enjoyed every dining experience .

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bathgate, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

My wife and I have been going to the Torviscas Playa for the past 8 years but after our weeks holiday in July I have to say it will be our last. The hotel is still rated as 4 star but in my opinion it is now no better than 3 star. The rooms have never had as much of a lick of paint in the eight years we have been holidaying there. The hallways to the rooms have this horrible hessian type cover on the walls that in some places are badly crumpled. The carpet on the stairs is so threadbare you could just about see through it now, The selection of food has progressively got worse over the years and the same stuff seemed to get wheeled out every day and night. It got so bad we went out for meals a couple of nights even though we were all inclusive. There is a severe lack of investment in the Torvicas Playa and Iberostar need to take a leaf out of the book of the hotel across the road (used to be the Esmerelda) which was completely renovated about 3 years ago and now looks a great looking hotel. There are some good positive points to the hotel but I will not name them as any comments made by the hotel only seem to home in on these and totally ignore any negative remarks.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Adrian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 6 August 2014
Dear Adrian,

Firstly we would like to thank you for your loyalty and trust in our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife although we sincerely regret reading your disappointment on your latest stay at our hotel.

We took good note of your comments related to the maintenance of our hotel, and although our inhouse maintenance team takes care of the daily needed repairs and regular maintenance, we will not fail to share your review with our central office so as to study the possibility to renovate some areas in the near future.

Moreover we were sorry to read your disappointment on our buffets, although these don’t seem to reflect the usual feedback we receive on opinion portals and internal surveys, our gastronomy being the best rated area together with the genuine friendliness of our staff and our prime location; At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us

Finally, we would like to take the opportunity to point out that our guests’ comments and reviews are taken very seriously, being fully aware that there is always room for improvement and our guest satisfaction being our main goal; as you can see on this portal, we answer to all points, good and bad, and follow up on the amendments required taking onboard all the useful insights we receive on opinion portals.

On a final note, we are however glad to hear that you could still find positive aspects in your stay; it would be a great pleasure to welcome you back at your earliest convenience, ensuring you in advance our best intentions at all times.


Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2014

Just stayed for 11nights found the location nice not to far to walk to beach and bars/restaurants And shops and not to far to walk to market.Staff frendly and helpfull and even when we came back from the pool in the afternoon had left a bottle of champaign for my wifes Birthday wich we did not tell them about but had noticed her date of birth of her passport lovely touch well done.

Room Tip: rooms with sea view quieter air con worked great not to noisey .
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DAF20122014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Torviscas Playa, responded to this review, 5 August 2014
Dear Guest,

First of all we would like to express our gratitude for the time you took out of your day to review your recent holiday experience at our IBEROSTAR Torviscas Playa hotel; we are thrilled you had an enjoyable holiday experience among us.

Moreover we are glad we were able to make your better half’s birthday a special one and greatly appreciate your positive comments on our staff; it is always a great source of motivation to hear that our guests appreciated their services and attention to detail.

Last but not least we thank you for pointing out our location, right on the Ocean front and with a wide array of leisure and dining options on the doorstep.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Torviscas Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Torviscas Playa

Property: Iberostar Torviscas Playa
Address: Ernesto Sarti 5, 38679 Costa Adeje, Adeje, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Costa Adeje
#24 Family Hotel in Costa Adeje
#25 Luxury Hotel in Costa Adeje
#28 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Torviscas Playa 4*
Number of rooms: 470
Official Description (provided by the hotel):
NOTE: The hotel will remain closed from 18 April 2017 to 20 January 2018. We will be improving the facilities so that you can enjoy your holiday at IBEROSTAR even more! We apologize for any inconvenience. The IBEROSTAR Torviscas Playa hotel is a 4-star All-Inclusive hotel in Costa Adeje, Tenerife situated next to the beach. It’s located on the Costa Adeje, in a beautiful area full with nature. Its spacious rooms designed to meet all the guests' needs; entertainment and leisure programmes, and activities specially designed for the very youngest make this hotel the ideal choice for a family holiday in Costa Adeje. Family sized rooms. The hotel’s range of rooms is quite varied. The construction and design of the rooms is based on the guests’ distinct needs. Those travelling with family can stay in spacious quadruple rooms; couples can stay in double rooms and there is also a room for guests with limited mobility. Children, very well cared for. The hotel offers an interesting array of options for children and teenagers at its Mini Club (4- to 7-year-olds), Maxi Club (8 to 12) and Teenie Club (13 to 17). Run by an efficient team of entertainment pros, they plan lots of activities to keep your little ones busy all day long. Fun for the whole family in our hotels, always. A la carte activities. Since leisure and entertainment are very important when choosing a holiday destination, the IBEROSTAR Torviscas Playa hotel strives to offer a superior programme for its guests: a centre with treatments and beauty care, a large variety of sports both inside and outside the hotel, cultural theme nights, various live music performances and shows for day and night time entertainment. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Torviscas Playa Hotel Costa Adeje
Iberostar Hotel Torviscas Playa
Iberostar Hotel Adeje
Torviscas Playa Tenerife
Iberostar Torviscas Playa Costa Adeje, Tenerife

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