Stayed in Neptuno apartments for 7 nights and it totally spoilt out holiday. The rooms we stayed in were right next to the rubbish which smelt awful and we had to smell this everyday. The rooms were very dated, this would be fine if they were clean but they were far from clean. The floors were dirty and greasy. Mirrors and lights had layers of dust. Ants in the bath room, around the shower and bath. (See pictures) Shower head was disgusting. Fridge dirty, chairs and cupboards falling to bits. Overall disgusting. Did not dare use toaster or kettle! after asking to move rooms on the first night and numerous other times, nothing was done and was told to try the next day and were handed a can of ant killer at 2am after discovering the ants. I don't know how these apartments can be rated 4 star, I wouldn't even rate them 1 star. And not to forgot live wires coming from plugs and the iron. Very dangerous especially around children.
I am just back from 14 nights at the Neptuno, we got a good deal considering it was high season and we were not disappointed. The apartments are spotless and the staff very friendly and helpful. There was a great little bakery 2 mins from the hotel and there is a free bus that runs up and down to the other resorts till 18.45 which we used quite often. The furniture in our apartment was a bit tired and dated but nothing to complain about. The only draw back is the hilly location, we always got taxis up and down at night which can add up if you are on a budget. I will definately be back to Tenerife but will probably look for accommodation nearer the beach on the flat.
Even though we slept well and the service was ok there was no entertainment and apparently there was a restraunte but it was never open there was also meant to be a pub that was never open either one of the pools was closed you could only use WIFI in reception and got charged for it the towels were changed after 4 days of being used and they smelt very fusty as did the bed linen which was never changed at all in a week we didn't expect The Ritz but this hotel is misleading because it advertises a lot of things that are not even open or it hasn't got.The worst thing about this hotel was the laundry room,it stunk of cats and the washing machine was covered in hairs and dirt very disappointed will not be staying there again the only good thing about it was the free bus service!!
just got back from neptuno apts costa adege. had a brill time. restaurant and heated pool close but who cares. couldnt fault staff, maid came every day, really good. apt was lovely and clean, looks like it had just been updated, balcony could do with a new lick of paint. walked or free bus down every day but got taxi back which was only 3 euros. my son even hired a push bike for the day from reception and he made it up and down the hill. book the jungle park through reception and they were really helpfull and friendly. floor a bit slippery round pool, just had to be careful. best places to eat or irish rose and gran paella, was recommended this one from the internet. food big portions and value for money. yes these apts were a bit out of the way, but i will definately go back there again
Me and her indoors stayed at neptuno apts for two weeks .the staff were really good..we could have been any nearer the beach .we had room 305 .lovely veiw along the coast.l had a heart scare while there.day in hosital.all ok now..like i said the staff are great.thetion reception was being paited and the guy is bloody good .he can sure paint...iv'e stayed in more expensive hotels that are not a touch on the neptuno..many thanks to isabell on front desk...