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All reviews half board private apartment self catering ceiling fan pool area irish bar bed apartment evening meal bars and restaurants there is no air conditioning slight hill great holiday bed and breakfast bbq night sea view reception staff tennis courts
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Reviewed 27 February 2016

I have stayed at this hotel about 5/6 times in the last 5/6 years and have seen a decline in the quality of the food/service provided in the restaurant. There appears to have been cuts in staff in the restaurant as when going for breakfast customers were having to wait by tables for the dirty crockery to be cleared, certainly at the start of my holiday. Quite often the food was lukewarm and people had to queue waiting for certain food items to be replenished whilst the food on their plates was going cold. Another thing to be aware of is that promo/economy rooms are below ground level and the balcony may look out on to a wall.

Room tip: Rooms described as promo/economy r below ground level - rooms ok but balcony may look out on to a wall. Not explained in ad.
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HovimaHotels, Manager at Hovima Santa Maria, responded to this reviewResponded 29 February 2016

Dear customers we thank your comments about our hotel service and apologize for the inconvenience caused.
Yours faithfully.

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Reviewed 25 February 2016

This is a very nice hotel with good service.The room was alright but the beds where a bit hard ,but the made did a good job.And the desk service was wonderful.The breakfast staff were nice and always working on cleaning and making sure you could sit where you wanted in a nice clean spot :)

Date of stay: November 2015
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Sædís I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HovimaHotels, Manager at Hovima Santa Maria, responded to this reviewResponded 29 February 2016

Dear customers, we appreciate very much your remarks regarding our hotel service and staff who will share with them and hope to welcome you bacak in a near future.
Yours sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2016 via mobile

Stayed here 3 nights in a studio , (friends were upgraded from a studio to a 2 bed apartment) both were of decent size especially the 2 bed apartment it could easily sleep 6. Rooms were clean and had everything that was needed. Bathrooms slightly dated however they done trick. Only down side was no air con just a fan above the bed which wasn't the best.

Stayed half board and both breakfast and dinner were both fine - not great loads to choose from but enough. You also received one complimentary drink with dinner. Breakfast was a bit hectic one morning but we did go peak time! The cava was a lovely touch one morning .

Reception staff aren't the friendliest - we had trouble printing our boarding cards and they were very rude and hesitant to help!

Hotel is in a good central location and the Indian right outside serves a great take out .

Date of stay: February 2016
Trip type: Travelled as a couple
Thank lucylou3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HovimaHotels, Manager at Hovima Santa Maria, responded to this reviewResponded 23 February 2016

Dear customers, we appreciate very much your remarks regarding our hotel service and apologize for the inconvenience caused.
Yours sincerely.

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Reviewed 14 February 2016

Our room was not ready at 2.00 pm as promised in the hotel booking. The receptionist advised that something needed repairing in the room. She also advised that we had booked a basement room, but they were all taken and they had found us accommodation on another floor. At c 2.15 pm we received the key card to a lovely apartment with separate bedroom both of which were spotlessly clean. The only disappointment was the dirty plates and dishes etc in the kitchenette which had been put away greasy with old food stuck to them. The hotel did not provide any washing up liquid, but fortunately I had a small bottle of antibacterial washing up liquid with me. No dishcloth or tea towel were provided either.

We had booked half board and found the attitude of the staff and the food disappointing. The fruit, especially the melon and papaya were extremely bland. My partner had the beef one night and it was so tough he couldn't cut through it with a steak knife and it was impossible to chew. The pork and the chicken were absolutely delightful and so was the rice. The vegetables were uninspiring and bland. The salads were very nice but the cheese was bland. The bacon was swimming in fat in the mornings that was when they hadn't run out. You could however wait for it to be replenished but everything else you had picked up had gone cold by then. One morning I opened two herbal tea bags and put them in two cups and went to the hot water dispenser which said "agua caliente" in large letters. It was empty. I walked across to the other side of the restaurant and went to the "agua caliente" and again that was empty. I asked the waitress (with the red streaks in her hair) if i could have some hot water for our drinks as the dispensers had run out and I didn't quite catch what she said in Spanish as I am partially deaf in one ear. I asked again and she shouted at me in a torrent of Spanish which I did hear which ended with "madre mia" as she threw her hands up in the air. This hysterical uncalled for outburst attracted the attention of most of the restaurant and was highly embarrassing. She led me to the coffee machine which said in small print "agua caliente" meaning I could get some hot water from the coffee machine. I must admit I have never been shouted at by a waitress like this ever before. I will certainly not be staying at the Santa Maria ever again and I would not recommend it to anyone.

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HovimaHotels, Manager at Hovima Santa Maria, responded to this reviewResponded 22 February 2016

Dear customers, we appreciate very much your comments regarding our hotel service and apologize for the inconvenience caused.
Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2016

Was at this hotel last september and looking forward to returning again on 27th march this time half board, i heard on my last visit that you can swap your evening meal for a lunchtime snack which will come in handy as there are so many great places to eat nearby. The hotel is lovely and staff were very helpful.

Date of stay: September 2015
1  Thank JanSDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HovimaHotels, Manager at Hovima Santa Maria, responded to this reviewResponded 22 February 2016

Dear customers, we appreciate very much your comments about our hotel service and staff who will share with them and hope to welcome you back in a near future.
Yours faaithfully

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