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“Great Hotel”

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Iberostar Bouganville Playa
Ranked #15 of 57 Hotels in Costa Adeje
Certificate of Excellence
Elgin, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel”
4 of 5 bubbles Reviewed 18 May 2013

Been to this hotel 7 times.e mailed hotel to see if I could get a side sea view room.When we checked in we got our room plus a btl of bubbly was chilling waiting our arrival.Staff are very friendly and helpful.Food in the hotel is excellent plenty of choice.The rooms are clean they have started to update the rooms starting on first two top floors .would recommend this hotel.

Room Tip: Side sea rooms get sunshine in evening
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 61Lou3394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (859)
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Glasgow, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 18 May 2013 via mobile

This is the second time in last three years hubby and I stayed here.We knew what we were getting this time so no surprises,yes the hotel is dated though refurb is taking place but the staff are very friendly and the location is great.it is not a four or five star but probably was in the past.we just booked room only this time as last time we ate and drank out most of the time so not value for money but this time we did the right thing,room was basic(129)but had all we needed with no ripped curtains or loose tiles.the room was located above the lobby terrace so we looked out to a flat roof,so what we hardly used the room as we walked and did the pool most days.the pool area is good but only thing that bugged me was the loungers and parasols being secured by majority of residents by sunrise ,I heard two elderly British couples talking at the pool and they set their alarms so they secure a spot with loungers parasols chairs and tables.I watched a family consisting of mum granny and child try to find a chair round the pool for granny and in the end they had to ask a member of staff to find one for them.Lots of folk don't even use the pool area until late in the afternoon after they have been to the beach yet towels and personal belongings are left so no one will take the loungers.we would go back and I think it will be a four star when refurb is complete but at the rate they are going it will be a few years yet.

Stayed May 2013, travelled as a couple
Helpful?
Thank reffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 4 July 2013
Dear Guest,
Firstly we would like to express our gratitude for your second visit to our IBEROSTAR Bouganville hotel and for the time you spent writing this review so we are able to know where we can still improve to offer unforgettable holiday experiences to our guests.
We regret that apparently we failed to ensure that the hotel policy, forbidding the reservation of sun beds was respected during your visit. We will do our utmost to make sure that in the future this doesn´t happen again.

On the other hand we are happy to read your nice words towards our staff which is one of our main strengths, we will certainly congratulate them for their kindness and professionalism as we are sure they will be happy to be mentioned positively in your review and to have contributed to your well-being during your holidays with us.

We hope you had a nice journey back home and look forward to welcoming you again in Tenerife.

Best Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 16 May 2013 via mobile

I stayed at this hotel 10 years ago and have stayed here 4 times in all. This is a very good hotel but is sadly let down by the rooms which are 2 to 3 star at most, we were in room 203 which was in a very poor state, my mattress was flattened and very worn, curtains off the rails and dilapidated furniture, I went to reception and asked for a room change which was no problem, the staff are very good I was allocated room 208, which also had dilapidated furniture and the TV wasn't working, to be fair when you report any thing that is wrong with the room they do their best to fix it.
The saving grace is the food which is close to 5 star, I defy anyone to go in to the restaurant and say they can't find anything they like, I have stayed in several 4and 5 star hotels here and this hotel has the best food.
Another problem were sunbeds and umberellas which were being saved in the morning it wasnt the Germans it was the Brits that were the culprits age group 70 and over if you left your bed they would take anything they wanted .
This is a good Hotel if you get a good price dont pay over the odds otherwise book the sister hotel the Las Dalias across the road thats been refurbished.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rhedwards48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 4 July 2013
Dear Guest,
First of all we are delighted to read that it is your fourth visit to our IBEROSTAR Bouganville hotel and we thank you for the time you spent writing a review on your last experience as it helps us understand how we can still improve to deliver outstanding holiday memories to our guests.
We are aware that our hotel is not of new construction, this is why it has been decided to proceed with an extensive refurbishment for our guests to enjoy comfortable and brand new accommodations.

Also, we regret that apparently we failed to ensure that the hotel policy, forbidding the reservation of sun beds, was respected during your visit. We will do our utmost to make sure that in the future this doesn´t happen again.

On the other hand, we also would like to thank you for pointing out our staff. The helpfulness and kindness of our employees is one of our main strengths and we are very grateful that you value it so highly.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our Chefs. In IBEROSTAR we strive to satisfy the many culinary wishes of our guests, and it is enjoyable to read that you found our offer being close to a 5 star establishment.

We hope to have the pleasure of your visit again in the near future,
Friendly Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 13 May 2013

We stayed in the hotel from 3rd May-6th May B&B.
The hotel has been listed as a 4 star hotel and is probably a 4 star, but the rooms are certainly not. Rooms can at best be given a rating of 2 stars. The rooms are extremely dated, they have a dingy smell, furniture is well worn out and so are the curtains and the bed sheets and the towels. The hotel does not provide any kettle or coffee/tea making facility in the room. There are no full length mirrors in the rooms either. TV provided in the rooms are small CRTs.

The hotel has 3 swimming pools and plenty of space (sun beds) around them. One of the pools is a small baby pool which is nice if you are travelling with a baby/toddler.None of the pools are heated though. Restaurant is reasonably spacious and was well managed during the breakfast times.(We had only booked B&B). There was plenty of variety although the food was more towards blandish.
There was a small play area for small children which was quite nice.
It is very nicely located with the beaches at Playa de las americas just a 10 minute walk away and Los Chritianos a 10 minute drive away.

The hotel staff were very helpful and polite.
Although I was quite disappointed with the state of the rooms I will still not mind checking in here again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Drifter1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 4 July 2013
Dear Guest,
As to us the vision of our clients is the clue to complete guest satisfaction, we are glad for the time you spent writing a review on your stay at our IBEROSTAR Bouganville hotel.
Knowing that our hotel is not of new construction and even though we have a professional maintenance department in charge of the minor repairs that may be needed on a day by day basis, an extensive refurbishment of different areas of the hotel is taking place and is due to finish end of June.
Further we are very grateful for the nice comment related to our staff as they work very hard to deliver outstanding services to our guests doing their best to make them feel welcome and well cared for, we thank you for highlighting their good will and helpfulness on your review.
Last but not least, it is enjoyable to read that you appreciated the perfect location to enjoy the golden beaches of the Costa Adeje and the numerous shopping and leisure opportunities nearby.
We hope you stay was as pleasant as it could possibly be and look forward to your next visit to our refurbished hotel.
Friendly Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 13 May 2013

This is a lovely hotel in an excellent location. It's clean and the service is very good. We asked to change room because of noisy neighbours and were moved the very next day without any hassle. The lower floors have been refurbished and are therefore more modern. The upper floors are a little more dated, but still very clean. The food is great, with a good choice every day, I can be a bit fussy, but didn't have any problems finding something nice to eat. We would recommend the hotel, and would definitely go back again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 May 2013

just had a fantastic week here 21st april.the hotel is really good, food is great ,you would be better staying home if you could not find anything to eat in this hotel.staff brilliant ,very clean and pools excellent.the bedrooms need a bit updating, bathrooms very clean towels changed every day.no need to take beach towels as the have a pool towel service.i would like to thank 118 travel who i did my booking with.there site is simple and easy to book with, and if you have to call them they are very helpful and friendly.i would certainly book with them again and return to this hotel.
ann and friends eccles.

Room Tip: side or sea views would be quieter.
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ann t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macclesfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 May 2013

We have just returned from a 10 day all inclusive holiday at the Bouganville and the service we received by the staff was excellent especially the waiter in the restaurant Domingo what a fantastic guy he is. As soon as you walk in he rushes to get you a table, he is very friendly always has a smile on his face and he really looks after you all the time you are in the restaurant. I don't know what they are paying Domingo, but they should double it. Everybody had a good word to say about him. He really made this a memorable holiday. We had a excellent sea view from our fifth floor room looking out to La Gomera. Going all inclusive really made a difference with fast efficient service for drinks by smiling friendly staff. I would recommend this hotel and please pay the extra for all inclusive as it is well worth it.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shaun714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Bouganville Playa

Property: Iberostar Bouganville Playa
Address: Eugenio Dominguez, 23 | San Eugenio Beach, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Costa Adeje
#13 Luxury Hotel in Costa Adeje
#16 Family Hotel in Costa Adeje
#31 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Bouganville Playa 4*
Number of rooms: 481
Official Description (provided by the hotel):
PLEASE NOTE: For reasons beyond our control, the main pool will be closed until 15th May 2017. The hotel has another pool which will remain open. We apologise for the inconvenience. The IBEROSTAR Bouganville Playa 4 star family and spa hotel in Tenerife is like a good wine, getting better over the years so you can experience something new during each stay. The stunning sea views, its huge main pool or the pleasures of the VIP area mean that travellers like you visit us 3 or 4 times in the same year. Discover more reasons why you will also want to come back to one of the best hotels in south Tenerife. Endless rest. Whether you come as a couple or with your family, in this hotel in Tenerife you’ll have rooms with comfortable bedrooms and a balcony where you’ll feel the breeze off the Atlantic or breathe in the fresh mountain air. While your children make lifelong friends in our kids’ club. And best of all, at the IBEROSTAR Bouganville Playa you can get to Playa del Bobo in the time it takes to finish a drink from the minibar. Star Prestige. Would you like to enjoy a completely exclusive experience? Counting the bubbles in the whirlpool bath or stretching out on the Balinese beds after trying the sensations shower are just a few of the experiences you can enjoy in the Star Prestige adults-only rooms at your hotel in Tenerife. A delicious stay. You can’t leave the islands without trying the delicious Canary Island cuisine or indulging in the flavours from around the world in our restaurants. Our buffet will leave you lost for words! And if you want to unwind, don’t miss the classic honey rum or a drink of your choice in any of the bars of your hotel in Costa Adeje. Imbibe the sea. The calm seas at Playa del Bobo are perfect for little ones to go for a swim, while lying on the sand is the best way to take advantage of the average temperature of 22ºC found in the Canaries. And if you prefer to stay in the hotel, you can gaze at the Atlantic Ocean while swimming in the large main pool. Fun in the water. The local inhabitants love the beach and fruit so much that, besides the home-grown bananas, there are inflatable versions pulled around by speed boats! Feel like you’re on a roller coaster on the sea when you go banana boating. And there are many more water sports: surfing, windsurfing, sailing, jet-ski, catamaran trips, fishing trips, etc. And on dry land, the youngsters dress up as their favourite characters or pretend to be lovable pirates searching for treasure in the Miniclub. And the grown-ups enjoy activities such as golf, to fitness or archery. Fancy a romantic dinner? Don’t worry; you can because there’s also an evening babysitting service so couples can have some intimacy. Spectacular pools, in terms of both how big they are and what happens around them. At midday, you can’t miss the weekly show cooking of paella or Canary Island recipes performed outdoors by the head chef. And for the rest of the day, choose the sun lounger you like most and stay refreshed with a sorbet or ice cream. ... more   less 
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Also Known As:
Iberostar Bouganville Playa Hotel Costa Adeje
Iberostar Hotel Bouganville Playa
Iberostar Hotel Adeje
Bouganville Playa Tenerife
Iberostar Bouganville Playa Costa Adeje, Tenerife

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