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“Construction Work Still Ongoing” 3 of 5 bubbles
Review of Iberostar Bouganville Playa

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Iberostar Bouganville Playa
Ranked #15 of 57 Hotels in Costa Adeje
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Construction Work Still Ongoing”
3 of 5 bubbles Reviewed 28 September 2013 via mobile

We were told that all the works were completed but upon arriving to the hotel the whole of the barbecue restaurant was closed off with work men working from 8am to 8pm!! You could hear it during breakfast, lunch and dinner! They were using very loud drills, my partner informed me these were kangos and concrete pokers. I understand the work has to be done to ensure the hotel is at its best but we were told by Cosmos and the hotel themselves that it was all complete. Then Cosmos tried to lie to us while we were in Tenerife that the works were being carried out on the street! really?!

Anyway as to the hotel most of the staff with the exception to one or two were so helpful and cheerful especially José and Fransico! The food was great with lots of variety! So yummy! (My partner had 2 plates at breakfast, lunch and dinner!!) The entertainment wasn't to our liking we feel it would suit older couples (70-80's) the magician show was also really poor and we also tried to watch some vampire show but this was also rubbish. We ended up going out most nights so didn't really benefit from all inclusive. The location is perfect though and lots of pick ups for trips are conveniently right outside the hotel : )

A few of the top floors have been refurbed and although we didn't see inside the rooms the hallways and solarium on the roof look great.. If they do the whole hotel it will definitely be a four star hotel but currently it certainly is not.. The rooms are dated, which we expected so as long as you go with this in mind it will be fine.

Stayed September 2013, travelled as a couple
Helpful?
5 Thank Gemma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 7 October 2013
Dear Gemma,

First of all we would like to thank you for your preference in selecting our IBEROSTAR Bouganville Playa hotel for your holidays in Tenerife and for the time you spent to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.

We deeply apologize for the inconvenience due to the building works at our restaurant during your stay however we tried our very best to limit the nuisance for our guests to be able to enjoy all the hotel’s facilities whilst onsite.

Further, we regret your disappointment with our animation and entertainment offer. We will continue doing our best to bring performances which are of good taste and variety as also many amusing activities so that no wishes will be left open.

On the other hand, it fills us with pride to read that you could enjoy the gastronomical efforts of our chefs. In IBEROSTAR we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes.

Last but not least we thank you for pointing out our staff, their kindness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your visit; we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide in the near future.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Bouganville Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (838)
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English first
Durham, United Kingdom
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 27 September 2013

Visited the Bouganville between 10th Sept - 20th Sept 2013 as we had stayed here for our honeymoon in oct 2011.

Place was as good as we remember however the reception staff were miserable.... first point of contact and they were downright miserable.
We checked in and straight to pool, little bit of noise due to work at the hotel but nothing to worry about. Pool still very clean, plent sunbeds and umbrellas.

We went for tea in the restaraunt and were disapointed that men still have to wear long pants, very inconvenient to have to come down in one outfit to then change into shorts to go out, especially given the slow lifts.

Food was exceptional every night and plenty choice.
The staff in the food hall work so hard and are so polite.

Bedrooms bit tired looking but nothing a lick of paint wont solve and the whole hotel is very clean, again the cleaners work very hard and always say hello.

Overall a very good holiday but a lot more older people 55-75 who constantly twisted about the noise from the builders

Still a good hotel but first impressions mean a lot and the reception staff could do with some training

Room Tip: Lower the better, slow lifts
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Ctmazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Kilbride
Level Contributor
78 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 21 September 2013 via mobile

It's is our 2nd visit to the Bouganville , after reading the recent reviews we were a bit concerned about our choice of hotel. Nothing to worry about, we checked into reception , and were given a room on the 5th floor with a side sea view, I asked if we could have a higher floor as we had read the reviews the receptionist very kindly said we could move in 2 days as the hotel was full. The room we have is excellent, the staff very friendly and courteous as usual. The food in the main Restaurant is good. We had a meal last night In their new restaurant, the service and food were wonderful, we cannot fault the hotel in any way. Luckily enough for us we are here for another 10 wonderful days, and don't expect or foresee and problems. A very big thank you to the management and staff for a wonderful stay and holiday.

Stayed September 2013, travelled as a couple
Helpful?
8 Thank finandcath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton-on-Sea, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 21 September 2013

my wife and I viewed this hotel some 5 years ago or so while we were staying at another iberostar hotel nearby, the dalias. we have stayed at three iberostar hotels and loved the brand. we are not big money earners and it took us some three years to save up to go to this hotel for our 30th wedding anniversary which cost us about £1500.00 for our stay, we sourced our own flights. the staff are typical iberostar and cant do enough for you. we have been following trip advisor postings since april and were concerned about the reports of the building work that are being carried out and one of the responses was that the work would be finished by june, just a shame they didn't say which year. one report said that the rooms were being updated from the top down and that the builders are down to the sixth floor, they must have missed the eighth floor because our room was very tired and in need of redecoration, the bathroom in particular. we booked a four star hotel and everything was ok for a four star award but not the room which could only manage a low 3 star, in fact a 2 star in Ibiza, the mar amantis beat this room hands down. when we checked into this hotel we had booked a standard double room but we was told that we had only paid for a basic room and that out of the kindness of his heart the receptionist had upgraded us to a better room, I hate to think what our original room was like. the complaints about the lifts in trip advisor we fully uphold, and when stepping out of the lifts on the eighth floor you are greeted by a dark dismal foyer area. in all it was not up to iberostar standards and we are disappointed with what our £1500.00 had been spent on and to be told in reception in front of other guest that we had not spent enough money to get a better room was a let down, and I am not talking about a penthouse suite for our money I of course would not expect that, but a better room than 835 for our hard earned money was expected. the staff in the restaurant and by the pool including the animation teams were second to none, well done to them. the building work around the pool area was noisy with electric hammers and concrete drilling going on and of course not all facilities are open while this work goes on, but we were not told of this work so that we could have made other arrangements at another hotel, why tell us the truth when taking our money that you have ongoing work being carried out, or do I need to spend more money for this information, after all I only spent £1500.00.

Room Tip: check out your room before unpacking, our room not up to the iberostar standard
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Charles J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 24 September 2013
Dear Charles,

Although we deeply lament reading that your recent stay at our IBEROSTAR Bouganville hotel didn’t meet your expectations, we thank you for the time you spent sharing your impressions on your overall holiday so we can take your vision into account to improve our daily tasks and ensure great holidays experiences to all our guests.

First of all we would like to express our sincere gratitude for your fidelity and for choosing IBEROSTAR for such a special occasion as your 30th wedding anniversary celebration, please receive our most heartfelt congratulations to you and your better half.

Further, we are very sorry and apologize for not meeting your room expectations, we took good note of your comments and commit to revise the possibility to renovate the other floors, for your information the refurbished floors are the 9th, 10th and the attic, which are now part of the Star Prestige concept and subject to an extra charge; Moreover, we are sorry to read that it wasn’t explained in the most diplomatic way that the reservation we received for your stay was for a double basic room, we can only imagine that this has been due to a limited knowledge of English of our employee still in practice; in IBEROSTAR we lay high importance on our personnel being guest oriented at all times and will pass on your comment to our head of department in order to revise and improve; nevertheless we would like to point out that an upgrade to a priority sea view has been offered to you at the time of check in.

On the other hand, we thank you for your nice words towards our animation, bar and waiting staff, their kindness and helpfulness is our hotels’ main strength and we will congratulate them all on your behalf for contributing to your wellbeing whilst staying among us.

Once again, thank you for your preference in choosing IBEROSTAR, we hope that you had a pleasant journey back home and to have the pleasure of serving you again at your earliest convenience in our hotels worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Bouganville Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 21 September 2013

Our hotel room was one of the refurbished rooms on the 10th floor and with a great view, the pool area was nice and clean with plenty of sunbeds and the pool bar staff were very friendly and nothing was a problem to them. Dining wasn't a great experience more so for dinner at night I found the food quite repetitive as having stayed at Iberostar Albufera Playa Alcudia they had themed nights which was so much better and more variety. The downside is the fact that men had to wear long trousers every night for dinner while women could basically wear the shortest shorts possible. I'm on my holidays so would have liked to have had an option on what I can wear. I wouldn't recommend this hotel to anyone under 55 either as the entertainment is catered for folk of an older age group. For the money you pay I won't be back to this hotel

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Bouganville Playa, responded to this review, 23 September 2013
Dear Craig,

We first would like to thank you for the time and effort you have spent to share your personal impressions on your recent stay at our IBEROSTAR Bouganville Playa, we are glad to learn from your comments how and where to improve to guarantee great holidays to all our guests.

For IBEROSTAR the gastronomy is one of the prime pillars of our company, our professional Chefs do their utmost to prepare a large variety of typical local dishes as well as many international delights in order to satisfy the most demanding palates, we apologize for not meeting your expectations on this aspect of your stay and commit to revise and improve so that no wishes will be left open.

Moreover, we are sorry to hear your disappointment on the dress code for gentlemen at our restaurant; however, this is a global policy for our 4 stars hotels in Europe.
On the other hand, we are glad to read that you highly appreciated the breathtaking view for your recently refurbished room and the comfort of the pool area.

Last but not least, we thank you for pointing our bar staff, we will congratulate them on your behalf for their kindness and professionalism and for contributing to you wellbeing whilst staying among us.

Once again, thank you for your visit; we hope that your stay in Tenerife was as pleasant as it could possibly be and that you had a pleasant journey back home.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Bouganville Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

Have been to this hotel on many occasions .Keep returning because the food is excellent and location great.Swimming pool is very good with comfortable beds.will carry on visiting this hotel on a regular basis.

Room Tip: rooms overlooking the pool area.
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank johnperoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 September 2013

My wife and I have just returned from staying at the Bouganville for the 4th. time, the only thing wrong on this visit was the work being carried out near the main pool. My only complaint was that the reception staff need to be a lot more friendly and smile a lot more? We were on this visit given a room on the 9th. floor which as been upgraded and was really clean and smart with Pacocks on our bedroom door, it was cleaned daily by cleaners who always said hola when they saw us.In the restaurant the staff there were pleasant also, the one we missed was a waiter named Domingo who we found out was on holiday himself, he was like a little snippet in clearing tables and looked after us whilst we were there, we missed him this time, but hope to see him in February when we go back.This will be our 6th visit here and have always had a great holiday.

Room Tip: Ask for a side pool sea view.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TERENCE M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Bouganville Playa

Property: Iberostar Bouganville Playa
Address: Eugenio Dominguez, 23 | San Eugenio Beach, 38679 Costa Adeje, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Costa Adeje
#13 Luxury Hotel in Costa Adeje
#16 Family Hotel in Costa Adeje
#31 Romantic Hotel in Costa Adeje
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Bouganville Playa 4*
Number of rooms: 481
Official Description (provided by the hotel):
The IBEROSTAR Bouganville Playa Hotel is a family hotel in Costa Adeje, along the shores of Playa del Bobo. This top hotel is ideal for family holidays on the island of Tenerife thanks to its attentive and professional staff, countless fun-filled activities, and the best in comfort that you could imagine during your stay along the Costa Adeje. The IBEROSTAR Bouganville Playa offers its clients the best possible service. StarPrestige: Find the exclusive benefits and services offered in this new zone. Book your room in the new StarPrestige zone. All Star Prestige rooms and the Star Prestige zone are both exclusively for adults. In this distinct area you will enjoy personalised services, private access to whirlpool tub and sunbathing area with spectacular views of the sea, open bar on the restaurant’s terrace serving water and fruit during the day, courtesy mini bar, free Wi-Fi, daily national and international newspapers and late check-out at no extra charge, subject to availability. Entertainment. The IBEROSTAR Bouganville Playa offers guests an extensive list of leisure options available at all hours of the day including fitness room, nightly music and dancing, karaoke bar, indoor and outdoor sports, and an amazing sandy beach to relax and play. Tenerife—An Aquatic Paradise. The island of Tenerife has become a favourite travel destination for all water-related sports. Close to the hotel are numerous businesses and schools providing lessons or tools for your water-sport needs during your Playa del Bobo vacation. Sports include scuba diving, windsurfing, sailing, and water skiing, among others. Fun and Games for the Smallest Travelers. Children can have a good time at the hotel's Mini-Club, specifically designed for them, where they can play and learn with many activities. For a nominal fee, parents, in turn, can take advantage of the hotel's evening childcare service in order to get away for a peaceful evening with the assurance that their little ones are in the best hands. Premium Wi-Fi. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to six devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Bouganville Playa Hotel Costa Adeje
Iberostar Hotel Bouganville Playa
Iberostar Hotel Adeje
Bouganville Playa Tenerife
Iberostar Bouganville Playa Costa Adeje, Tenerife

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