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All reviews gold level dream hotel pool area guest experience salt water star hotel shopping centre breakfast and dinner rooftop bar sea view half board upgraded to a suite building work del duque beach plenty of sunbeds turn down service caviar
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Reviewed 28 October 2013

Just returned from a wonderful 10 day break at the Gran Tacande. First visit to this hotel and certainly not the last. Great position overlooking the bay (ask for a pool/sea view room). All staff friendly and helpful and nothing too much trouble. As it was my husband's birthday during our stay they thoughtfully provided free champagne in the our room. We were fortunate in that the weather was marvellous throughout whole stay, we spent many evenings watching colourful sunsets from our balcony. We used the free voucher for the spa which was a very relaxing experience. I have been to spas in the UK which are nowhere near as good. The whole experience was 5* and I thoroughly recommend.

Room tip: Get a room upgrade to pool/sea view and ask for a room on a higher floor.
Date of stay: October 2013
  • Trip type: Travelled as a couple
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Thank Weazelpurr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Tacande Wellness & Relax Costa Adeje, responded to this reviewResponded 30 October 2013

Thank you very much, for your great comment about our Dream Gran Tacande 5* on Tripadvisor.
We are very happy to hear you had such a great time in our hotel and that you liked the gift for your husbands’ birthday so much. All our rooms are very spacious, have a fully equipped bathroom and great views. All of our staff want to provide a great holiday for our guests and therefore nothing is too much trouble for them. Guests who stay in our hotel longer than 5 days receive one free entrance to the Thermal Circuit per person and can spend a wonderfully relaxing time in our Spa and we appreciate you mentioning it. Thank you very much for recommending us and we hope you will stay in our hotel again soon. There is a special 5% discount for loyal guests, who book their next stay directly with us.
Best regards,
Miriam Pla

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Reviewed 20 October 2013

Just returned from a 7 night stay to this beautiful hotel. My 1st visit to Tenerife but most certainly NOT my last!
My husband and 2 children have had the most fabulous holiday which was organised as part of a family trip to celebrate my fathers 70th birthday. We had chosen the Gran Tacande after reading all of the fantastic reviews ...... My sister chose to stay in the Bahia Del Duque next door & whilst it too was a beautiful hotel, it was missing a certain charm to it!
We stayed on a half board basis and found the food to be of a very high standard - Chinese "station" was a hit with my children with the Sushi deserving a special mention!
The only hiccup was we had to move room on the 2nd day as first room was in an unfortunate position right next to the kitchen corridor with an unacceptable amount of noise during the night into morning.
This was immediately rectified by the fantastic staff who moved us ASAP to another room as well as offering a discount for our inconvenience , not to mention the "special "touch provided by our personal apology from the Management and the champagne & chocolates!
We will MOST DEFINATELY be back ..........

Date of stay: October 2013
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4  Thank 7354lesley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DreamplaceHotels, Guest Relations Manager at Gran Tacande Wellness & Relax Costa Adeje, responded to this reviewResponded 28 October 2013

Dear Lesley,
From our entire team at Dream Gran Tacande 5* we would like to thank you for your amazing comment about our hotel on Tripadvisor.
Like you said our entire staff is working really hard to fulfill our guests’ wishes, so they can have a wonderful stay in our hotel. We apologize for the noise in the first room you stayed in, but we are glad that you liked the second room we offered you. If you have any problems during your holiday, please contact one of our members of staff or reception and they will be happy to solve the problem for you. In our restaurant we have many different theme nights with different dishes for our guests to choose from. Our hotel is built in the typical style of the Canary Islands, very bright and it is painted in the typical colors so our guests can stay in beautiful traditional hotel. We hope you will stay in our hotel again soon. For loyal guests, who book their next stay directly with us, we offer a special 5% discount.
Best regards,
Miriam Pla

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Reviewed 18 October 2013

My wife and I have just recently returned from a 12 night stay at this lovely hotel and I am wandering what I can add that other five star reviewers haven't.
This hotel looks of tasteful luxury all over in its design and I couldn't help feeling if I had a villa/mansion I would want it to be like this.
All the staff are not only helpful but friendly, but without the aloofness of other establishments. In a short while you will feel comfortably at home. This relaxed attitude does filter through to the residents, well some of them.
We chose half-board which consisted of buffet style breakfast and evening meal. We did ponder about eating out then decided we had available, the best food around.
You will read from others about lovely views from your suite balcony, the pools, the short walks to the walk along the beach that can be accessed from the end of the pool side.
There is entertainment provided, either fitness via water aerobics, or hobbies like table tennis, chess etc. I went to the Spanish class which i found enjoyable, but sadly these classes were not particularly well supported by residents.
The evening entertainment is of a higher quality than you will find in most places in England.

There were quite a few families with young children, all well behaved, showing that this is a hotel for everyone.

I would look forward to returning here again sometime.

Date of stay: September 2013
  • Trip type: Travelled as a couple
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5  Thank MaldonTopCoach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DreamplaceHotels, Guest Relations Manager at Gran Tacande Wellness & Relax Costa Adeje, responded to this reviewResponded 28 October 2013

Dear Maldon,
Thank you very much for sharing your experience in our Dream Gran Tacande 5* with us on Tripadvisor.
Our entire hotel is very bright and spacious so our guests can feel at home here and we are very happy to hear you had such a wonderful time in our hotel. All of our members of staff want to be of help for our guests and they work really hard, so our guests can enjoy their time. Throughout the day the animation team offers different types of activities for our guests to participate in and at night they put on a great show. The different meals we offer our guests in our restaurant are perfect to discover new tastes and dishes. Our hotel is located in Costa Adeje, with the amazing Playa del Duque within 2 min walking distance to our hotel. Along the coastline there are many nice shops and bars to buy souvenirs in or just to relax in. We hope you will stay with us again soon. We offer a special 5% discount to loyal guests, who book their next stay directly with us.
Best regards,
Miriam Pla

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Reviewed 16 October 2013

We have recently returned from a 10 night stay at the Gran Tacande in Tenerife.
From the moment we arrived we were made to feel very welcome and a valued guest.This was maintained throughout our stay.
We were greeted with a welcome drink to enjoy during the check in process which was quickly and efficiently carried our by the very helpfull and pleasant lady at the desk. She then escorted us personally to our room where every thing about the hotel was explained.
The large room was very nice with a large balcony overlooking the pool and the sea. Good size bathroom with two basins a bath and seperate toilet and shower.
The food on the Hotel was superb, with so much choice for both Breakfast and Dinner.The staff were really friendly and the service was great. You could dine either outside or inside, however we chose mainly inside as it was quieter. We really enjoyed the violinist, keyboard player and the guitarist who played some really nice music during the meals.
The pool area was fantastic. We never had any issues getting a sunbed and it was nice not to have to get up at the crack of dawn to reserve one, although some people did. It was always quiet and relaxing.
We were surprised at how good the evening entertainment was. Not over the top but just right.
Location was good with a large modern shopping centre on the roundabout just outside. There are plenty of shops and cafes on the promenade in front of the hotel. Pleasant walks along the sea front to La Calleta one way to Las Americas in the other direction. We found a lovely little Bar just down the hill from the Hotel overlooking the beach where you could sit and watch the world go by whilst eating the most gorgeous apple or pear cake with cream and coffee, our aternoon treat.
Overall a fantastic hotel but as well as the beautifull building, pools, location and food etc it was the staff who were realy outstanding. Each an every one of them providing excellent service without exception.
Cant wait to go back.

Room tip: Superior Sea View room. Ours also overlooked the pool.
Date of stay: September 2013
  • Trip type: Travelled as a couple
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    • Sleep Quality
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    • Cleanliness
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2  Thank FlyingDutchman83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DreamplaceHotels, Guest Relations Manager at Gran Tacande Wellness & Relax Costa Adeje, responded to this reviewResponded 28 October 2013

Thank you so much for your amazing comment about our Dream Gran Tacande 5* on Tripadvisor.
Like you mentioned our staff is doing their absolute best to help our guests and to make their stay as pleasant as possible and we appreciate you liked the welcome drink so much. The rooms in our hotel are very spacious and have a fully equipped bathroom, so everything is provided for a comfortable stay. We have a special sun bed policy in our hotel, where the pool man removes towels from sunbeds, which are not being used, because we want to give every guest a chance to spend a relaxing day at our pool on a sun bed. At night our animation team puts on a great show to put a smile on our guests’ faces. The location of our hotel is perfect the shopping center Plaza del Duque is right next to our hotel and along the coastline there are many nices shops and bars for our guests to discover. For guests who like to spend a relaxing day on the beach it only takes 2 walking minutes from our hotel to Playa del Duque, one of the most beautiful beaches on Tenerife. From our entire staff we hope you will stay with us again soon. If you book your next stay directly with us, you will receive a special 5% discount for loyal guests.
Best regards,
Miriam Pla

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Reviewed 11 October 2013

We had a short break here from 5th to 8th Oct. This was a surprise trip for my husbands 50th birthday and it really could not have been better. Yes it was a perfect location, close to beach, restaurants on door step, beautiful views and sunsets a short walk to the livelier part; but what really made this for us were the FANTASTIC staff. We are used to five star hotels, but have never experienced such efficient and friendly service. Nothing was too much trouble and they pulled out all the stops to make our break as pleasurable as possible. Our suite was gorgeous. So clean and spacious with wonderful views. The bathroom was incredible with twin sinks, jacuzzi, separate toilet and shower within the bathroom, not to mention a whole array of toiletries including a gorgeous massage soap. The room was cleaned to such a high standard every day with lovely finishing touches such as a chocolate on the turned down bed, white mats on the edge of the bed etc etc. I can't thank all the staff enough for making this a break to remember and we hope to visit again in the future. Top class, not a single fault and all hotels should take a visit here to show how things should be done!

Date of stay: October 2013
Trip type: Travelled as a couple
8  Thank Stephanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DreamplaceHotels, Director de Relaciones con Clientes at Gran Tacande Wellness & Relax Costa Adeje, responded to this reviewResponded 29 October 2013

Dear Stephanie,

Thank you very much for sharing your experience in our Dream Gran Tacande 5* with us on Tripadvisor.

You mentioning that our staff was fantastic makes us really happy, because or entire team is doing their absolute best to make our guests holiday as perfect as they can be. Located in Costa Adeje our hotel is the right place to stay, within a few minutes you can reach different shopping centers or beaches. There are plenty of possibilities go for a walk and still discover new things right outside our hotel. We are very happy to hear you liked the way our staff treated you so much, quality and professionalism of our entire team is very important to us. Like you said our rooms and bathrooms are spacious and always very clean so our guests can feel completely comfortable during their holiday and we appreciate you enjoyed the little details. We hope to welcome you back again soon. If you book your next stay directly with us, you will receive a special 5% discount for our loyal guests.

Best regards,
Miriam Pla

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