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“would go again”
Review of GF Fanabe

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GF Fanabe
Ranked #26 of 58 Hotels in Costa Adeje
Certificate of Excellence
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“would go again”
Reviewed 29 July 2014

On arrival I found the reception staff very pleasant. My double room (for sole use) was spacious and clean. As I went to unpack I found I could not get the padlock of my case opened and had to go to reception to see if they could help. Within minutes a maintenance man came and had the lock opened in seconds. (what a relief as I had visions of spending the week in my traveling clothes). I found the food really good with plenty of choice and always hot and replenished when required. The pool had plenty of sunbeds and brollies. It is in a excellent location and I felt very safe on my own( Lone female in her 60's). I would recommend this hotel and would return again.

Room Tip: Ask for a pool view as the other side overlooks the road.
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  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank Archie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

just back 4 days ago from the fanabe costa sur. Hotel staff/waiters/cleaners so friendly - nothing to much trouble. Hotel is very clean may need updated in some parts. The quality of the meals are superb - something there for everyone. the only thing that they could improve on is the night time terrace entertainment. Other than that I would go back again

Room Tip: Chose a high floor at the side of the building (looks over to the sea)
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank 689sharpy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 July 2014

Just returned back form 2 week stay in this hotel. Would I go again definitely NO.
Location: Very Good and very accessible to beach/restaurants etc.
Hotel: Very Unattractive from the outside ( we nicknamed it the prison). Inside much better, very clean areas. reception staff very helpful.
Room: Spacious and Clean (however, I had to put to sleep 2 cockroaches in room 1st week). Maids very good and daily. New TV on day4. Air Conditioning Good. Lack of hangers for 4 people. Loose tiles on room floor.
Food and Restaurant: Very busy, with the Kids Summer Hols, choose you times and your ok. Went all inclusive for 14 nights ( we ate only 3or4 times for dinner at hotel in this period). Food served up clean area, but in my opinion, lacked any taste, and didn't aspire me to come back. So we ate out a great deal at some really nice restaurants. Didnt bother with breakfast much, and had a snack for lunch.
Pool: A FARCE, grown people and kids in toe, queing up at 8.45am at all 3 corners
of the pool entrance. 1 bravely made the move, and the Almighty Charge began for the sunbeds. ADULTS you should all be hugely ashamed of yourselves !! it was a shameful sight to watch. All sunbeds duly reserved by 9.20am in morning. The pool guy did once start removing said towels, with the stupid adults coming back shaking their heads (comedy value). So pool effectively the tattoo brigade with screaming kids. One tip avoid. If you have well behaved little one, and respectful parents, use the roof, much more peaceful (unless of course said tattoo brigade come up roof, because one of their children had dumped in the main downstairs pool, thus closing it!!).
Poolside Bar Downsatirs: Very Rude Staff
Upsatirs Bar: Very good
Overall 2 out of 5 , disappointed, could be managed and ran much much better.

Room Tip: Pool View Room a must. Otherwise it will disappoint !!
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank waggy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Director General at GF Fanabe, responded to this review, 8 August 2014
Dear Sirs,

Thank you for your commnts about our Hotel.

With respect to our pool this is true that we are in summer time and we have a lot of children.

Regarding to the food we thank you for your opinion but I hope you understand that is difficult to satisfy all guests whcih we have.

Once again thank you for your attention.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2014 via mobile

Ive just returned from this hotel and was dissapointed.on arrival the hotel staff were nice and this continued throughout the stay.the hotel itself was very clean and the rooms were a good size.we did have ants in our room but i didnt make a fuss about this.the pool area gets too congested and if you dont get in the queue at half 8 you can forget getting a sunbed.on a couple of occasions we went to another hotel or to the beach.
Tip- when having breakfast get a table near the window so you can just jump through with your towels.the rooftop does get some children up there but im sure its only because theres no room downstairs.the food at the hotel pretty much all tastes the same and if your an eskimo its ok as theres fish everyday.the bar staff are like robots and never smile especially the poolside bar one,she looks like a bulldog chewing a wasp.the entertainment is none existant exept for the spanish jon bon jovi who is on everynight.the room downstairs has pillars perfectly placed so you can see nothing.
This is the first time ive ever reviewed something but when your paying good money i thought i needed to.ive just looked at this hotel in oct and its 900 pp.i wouldnt pay half that to go again.hope you find this information usefull

Stayed July 2014
Helpful?
4 Thank Stuspla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Director General at GF Fanabe, responded to this review, 7 August 2014
Dear Sirs,

Thank you for your time and your attention.

We would like to inform you about our fumigation which we realise normally 2 times every month.

Respect to the congestion in our pool we woule like to inform you that on those months we have a lot of children and our main pool has more moves but we have a solarium in our roof
where our guests can enjoy 2 small pools. Regarding to our staff you surprise me with your comment.

All you comments help us improve our services.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2014 via mobile

This was our second visit to Tenerife this year and our first to the hotel. On first impression, the reception was clean, the staff were friendly and our room was clean and comfortable. We had a balcony room with view of a car park and child's play area (not ideal but someone has to).
As our stay progressed, we noticed how loud and uncomfortable the bed was. When someone moved in bed the sound was like they had fallen out. On many occasions I had to check my other half hadn't fallen out onto the floor. The bathroom was quite run down, empty soap sanitisers around the bath area and a few cracked tiles.
We visited the main pool once. Don't believe when they say you can't reserve sun beds. By 9.30 every morning every sun bed had a towel on it and people no where to be seen. The pool was only open 10-6 so not ideal in the summer and on our only visit, was closed for cleaning for 2 hours due to a child using it as a toilet. Had we known about the roof top pool, we would of tried that one
The breakfast was a plentiful supply to suit many people, although the hot food was the same everyday and not a great variety.
The entertainment was great , enjoyed sitting outside at night listening to the musicians each night.
The location is good, a walk down a steep hill to bars, shops and the beach

Stayed July 2014
Helpful?
1 Thank MrsT232011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Director General at GF Fanabe, responded to this review, 8 August 2014
Dear Sirs,

Thank you for your positive comment about our Hotel. With respect to the beds it is possible that some of bed was loud and uncomfortable. Next time please let us know about this and we will solve the problem. Thank you for the comment about the bathroom we will solve the problem as soon as possible.

Regarding to the swimming we would like to inform you that we are in summer time and we have a lot of children but like yiou have commented we have also solarium on the roof where you can enjoy too. With respect to the hours of the pool, its for a law and safety of all of our guests.

With respect to the buffet during the breakfast which has rotation daily where our geusts can find a big variety of products. ALso it is true that always we have permanent products.


Kind regards,
Report response as inappropriate
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Manchester
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2014 via mobile

I recently visited this hotel hoping for a relaxing 10 day break for me and my partner.

At the start of the holiday- it was exactly that. The roof terrace was peaceful and offers lovely views.
However- towards the end of the stay (as the school summer holidays commenced) the roof terrace became packed with children. Despite the hotel advertising no children allowed. It got to the point of not being able of people not being able to enter the plunge pools due to them being offer loaded with them and their inflatable toys.

The main pool area was always a no go area for me and my partner. Packed with screaming children. It resembled the set of the television programme "Benidorm".

The rooms are clean and spacious. And were a positive to the holiday.

The food, however, was the worst part of the holiday. It was horrendous. My partner insisted that the vegetarian meals were enjoyable. However, I personally couldn't eat anything they offered. The meat was just terrible. The kitchen staff were just as awful- slapping food onto your plate and quite clearly were not aware of food hygiene standards.

The area was lovely. But I will not be returning to this hotel. It was far too over priced.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HollyWat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Director General at GF Fanabe, responded to this review, 7 August 2014
Dear Sirs,

Thank you for your comments and your confidence, back and stay with us.

It is true that we are now in the summer season and in our Hotel we have more children.

With resepcto to the food we lets you know that the Hotel has no risk and it completes with all the terms and coditions of safety and hygiene established to avoid any contamination.

It is difficult satisfy all our guests and for example and like you commented us that your husband liked the food and you didnt like.

We work daily to try to satisfy all our guests.

We hope to see you in our Hotel.


Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

On first impressions the hotel seemed like the perfect place for a relaxing week away however, sadly, it progressively got worse.

On arrival we were welcomed and told that we had been reserved a pool view room as we’d requested a few weeks before. The room was lovely, spacious and clean, beds were comfortable and the bathroom & balcony also a good size. During our stay, general enhancements were being made in the hotel, including new TV's in standard rooms, which were upgraded to a 32" LG LED TV's and now included BBC1, BBC2, ITV & C4.

We specifically booked with this hotel for what was advertised as the "adults only" roof terrace and plunge pools with fantastic scenery. The hotel does NOT enforce this. As the week went by, more and more noisy and badly behaved young children filled the terrace with their families, despite the larger children’s pool downstairs being only half full.

When we approached reception about this, we were informed that ‘adults only’ was only out of the peak season, and children were permitted to be on the terrace 'if quiet and supervised', however this was not highlighted the hotel before this point. We were unable to use the 1.5m pools to cool off as both were always full with small unsupervised children and their inflatable toys, despite security removing the latter on several occasions. We were unable to relax in what could have been (and was intended to be) blissful surroundings.

The longer we stayed at the hotel we noticed that service often consisted of a sigh and a roll of the eyes, leading us to feel an inconvenience. This applies to certain restaurant staff & pool bar staff, however reception staff were welcoming, approachable and helpful. There was a good choice of food but, as much as the restaurant try to control the influx of people, mealtimes resemble feeding time at the zoo. More often than not in the evenings, we had finished our meals before our drinks had arrived, and that was after politely reminding restaurant staff several times. We often opted to eat elsewhere despite already having paid for our meals.

This hotel has the potential to be the perfect holiday spot, however the lack of rule enforcement and often poor service lets it down. Do not be fooled by the advertisement “adults only” relaxation as you will receive the complete opposite and be sorely disappointed.

Room Tip: Email the hotel a few weeks before you go and request a pool view room.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank JCL0786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFHoteles, Director General at GF Fanabe, responded to this review, 7 August 2014
Dear Sirs,

Thank you for your feedback.

We regret your missunderstanding with respect to use and enjoy from our solarium in Hotel. It is true that we try to make this area like relax zone but we cannot forbid the entrance for our littel guests. They can also go there togheter with the parents.I hope you understand me.

We thank you for your time and attention. Your comments help us improve our services,



Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GF Fanabe

Property: GF Fanabe
Address: Avenida Bruselas, 13, 38660 Costa Adeje, Adeje, Tenerife, Spain (Formerly Fanabe Costa Sur Hotel)
Region: Spain > Canary Islands > Tenerife > Adeje > Costa Adeje
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Costa Adeje
#17 On the Beach Hotel in Costa Adeje
#21 Romantic Hotel in Costa Adeje
#22 Family Hotel in Costa Adeje
#23 Luxury Hotel in Costa Adeje
Price Range (Based on Average Rates): £
Hotel Class:4 star — GF Fanabe 4*
Number of rooms: 413
Official Description (provided by the hotel):
The Hotel GF FAÑABE**** is an ideal establishment to enjoy the services it offers, but we would like to recommend that you leave yourself in the hands of its professionals, personal, friendly and familiar attention that will make you feel right at home. For anything you may need, please don’t hesitate to ask and you will get an excellent service from one of our staff who will attend to you immediately and efficiently. You will miss them when you leave the hotel and you will remember the little things they did to take care of you. ... more   less 
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Also Known As:
Fanabe Hotel Tenerife
Fanabe Costa Sur Adeje
Hotel Fanabe Tenerife
Hotel Fanabe Costa Sur
Fanabe Costa Sur Tenerife
Fanabe Costa Sur Hotel Tenerife
GF Fanabe Costa Adeje, Tenerife

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