On arrival on 12th January it took us 30 minutes to get into our room as the key card failed to work on numerous occasions.The Bar, Restaurant, Snack bar is all the same small location with plastic furniture and plastic glasses. We were asked to leave the dinning area at 9pm so staff could clean that area so from 9pm had to sit outside on a chilly night as there is no bar seating area inside. Then at 11pm informed that the bar is closed so " You Must Go To Bed". At the age of 47 being told to go to bed by hotel staff was a joke. We witnessed on the first evening the chef taking steaks off the servery and place them on the griddle to re-heat them before placing them back on the servery. During our 7 day stay we ate only sandwiches and even then had to be choosey of what filling we had such as jam or cheese and onion, we had to hand the onion container to the head waiter as the were off. Seems all they do is top it up when needed to do so. The salad bar is out from 11.30am ready to eat at 1pm them left out till 9pm before going in the fridges for the next day.
There is no requirement to get dressed for your evening meal as its just a CAFE. All drinks are in plastic cups. If you are all inclusive your food and drink stop at 11am the day of your departure, so could have to hang around for 6 hours as we did without refreshments unless purchased for that day from the hotel. There is no facility to keep your room on for those hours or even facilities to be allowed to freshen up before pick up for your journey home. Luggage storage is available, but not secure as key is given out to anyone who asks for it. It is also not in view of the reception staff, so anyone could tamper with your luggage as it is not checked in or out.
Improvements needed to endorse All Inclusive package such as separate restaurant and a bar area with seating area indoors. Most of all a vast improvement on the food.
I would only recommend this hotel for self catering only, as the rooms are adequate and the sun deck area is good, with great views of Adeje.
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- Also Known As:
- Aparthotel Kn Panoramica Costa Adeje, Tenerife