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“No teníamos ganas de marcharnos.”
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Review of Palm Beach cinco

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3 reviews
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Overview
Bungalow -
3 Bedrooms, 2 Bathrooms, Sleeps 7
Alcossebre, Province of Castellon, Valencian Country

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
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English first
English first
Spanish first
Any
English first
A TripAdvisor Member
1 review
“Nice position but sparsely equipped and poor internet”
Reviewed 9 April 2018 for a stay in March 2018

Nice size property and location with terrace next to lovely pool.
Now for the bad!!! When enquiring about this property our main stipulation was that it had internet and could guarantee excellent connection so that our 15 year old son could play on his Xbox one online with his friends back in uk. Otherwise it would be the holiday from hell. We were told no problem at all with internet and excellent connection. On that basis we booked!! Massive mistake! Very poor connection and could not play on Xbox live Grrrrr! Had to spend £86 to get wifivox from Barcelona.
Worst bedding ever slept on and had to make up own beds upon arrival. £60 spent on bedding for us. Had to buy mugs because the one's there are thimble sized. Only £5 this time! You can only fill bath a quarter full with warm water. Great if I had feathers and a beak! Had to ask for a tin opener in a very poorly equipped kitchen. No basics also.....No cleaning products, no dishwasher tablets, no wash liquid, half a roll of toilet roll, no sun loungers for solarium Toaster does not work either and kept tripping the electrics. Another £50.......£200 spent on day 2..... Gutted and very upset to be mislead by Joachim and the description on trip advisor.
Finally....parking outside the property is a non starter during Spanish holiday times. Had to park around corner in next street.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Apr 2018
Estimado inquilino,

Siento que su estancia en mi propiedad no fuese de su agrado. No obstante, usted sostiene una serie de quejas que creo que no se ajustan a la realidad.
En primer lugar, yo nunca le garanticé una conexión excelente a internet. Únicamente le comenté que la propiedad contaba con servicio de wi-fi comunitario. Quizás yo no le entendí bien porque yo utilizo traductor para comunicarme en inglés.
Sobre las camas, en España (y en otros países de Europa que he visitado como Francia o Portugal, Italia), nunca se ponen las sábanas. Uno de los motivos es para que el inquilino pueda comprobar que las sábanas están perfectamente limpias y planchadas.
Me comenta igualmente que no podía llenar la bañera de agua caliente. Le recuerdo que la casa y todas las casas de alquiler, cuenta con un termo eléctrico para calentar el agua y cuando se termina hay que esperar a que se vuelva a calentar. Además, el agua es un bien escaso y no debe desperdiciarse, por lo que no es adecuado realizar baños, es más aconsejable una ducha.
Tampoco es habitual que se suministren productos de limpieza, ya que corren a cuenta del inquilino Papel higiénico siempre dejo 2 rollos así como 2 jaboneras dosificables en los baños
Por último, el mismo día de su llegada por la tarde, me pidió un hervidor de agua, un abrelatas y más toallas, lo que le suministre al día siguiente. Lo de la tostadora, no tengo constancia de que se estropeara porque siempre tengo de repuesto y se la úbiera facilitado en una hora.
En referencia al menaje, recordarle que la casa está muy bién equipada con platos, vasos, copas, voles etc Y si me piden alguna cosa que no esté en la vivienda se la suministro como el caso del hervidor, abrelatas, etc
Y sobre el aparcamiento, en este aspecto no podría haber hecho nada. Estuvo en mi propiedad en Semana Santa, una época de mucha afluencia en Alcossebre. La propiedad tiene un parking a la entrada. Si no lo utilizó, no es mi problema.
Siento de veras que se marchara con tan mala sensación. Lo único que me queda por decirle es que si se hubiera puesto en contacto conmigo para comunicarme sus quejas podría haber mejorado su experiencia en mi propiedad y en el bonito pueblo de Alcossebre.
Por último expresar mi descontento porque dejo la casa sin avisar. Normalmente yo siempre dejo prolongar la estancia sin coste alguno cuando no hay ningún otro inquilino de inmediato.
Finalmente, recordarle que Ud. estuvo alojado en un chalet adosado catalogado de 1ª por la consejería de Turismo.
Atentamente,

Joaquin.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1 review
Reviewed 26 August 2016 for a stay in August 2016
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snorkel76
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2016 for a stay in August 2016
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1
person found this review helpful

Value Rooms
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Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
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