First, we arrived there and the doormen immediately offered their service. They came immediately, smiled and were very very kind. They took our luggage and walked us to reception. The receptionist ladies were outstanding, very kind and smiled. Level of hospitality- 10 out of 10. Georgia and Irini were extremely kind and helpful with everything. They were kind and smiled all the time and ready to assist at all times. All the employees were extremely kind and smiled all the time. Always helpful and that's the way a hospitality company should operate. I was impressed with them. Amazing people. Everybody from the maids to the waiters and managers was extremely hands-on and polite. They were available at all times for us no matter how busy it was. The waiters did everything, whatever we requested they did. They were fast and professional. Their uniforms were neat and clean. Their dress code was perfect. Obviously the trainings they have are of a very high standard.
Exterior: the parking lot was amazingly beautiful, so green and having so many beautiful flowers everywhere. The building outside looks like a big mansion and it is indeed pretty. The palms and all the greenery just make it so beautiful and clean. The balconies and all the facilities there were just like heaven. The beach was amazing- clean and calm. All the facilities were new. The beach was like a private beach of the hotel. Just breathtaking. Crystal clear water and so many palm trees everywhere. So beautiful, indeed.
Interior: The lobby, restaurants and spa are stunning. I was amazed how beautiful they were. The wall with the water running on it in the spa is a great idea and really impressed me. So creative and splendid. All necessary facilities could be found there. The rooms were a bit too plain for such a hotel. I had higher expectations of them prior to my visit, plus you could hear everything in all other rooms almost on the floor. So the isolation should be better. I heard al babies crying all the time and couples fighting there, which is absolutely bad. The TV, lamps and bathroom were okay, but the beds and some of the colors inside weren't matching at all. So it looked kind of kitsch in a bad way (I mean why bright red color on earth with some figures on it), absolutely a horrendous and tasteless combination. Other than this, the balconies were great, the atmosphere was calm. The ambience was great in the restaurants- the music was pleasant and quiet. The internet connection was relatively fast. The toilets were clean and smelled nice. The smell in the whole hotel was great. The smell in the yard was great too thanks to the flowers.
Customer retention methods: The staff was very very friendly. The maids were giving food gifts every night. I found it amazing, that they would bring a letter or announcement to your room with food gifts every night. I think the idea is amazing and I loved it. It definitely makes you feel special. They also offered us free champagne as soon as we arrived there, as a welcome drink , while we are seated waiting for them to register us in the system. It was great. Really well-thought of. Excellent!
I could sleep very very well there. I also think that the climate is very good for sleeping in Greece. (plus the smell of sea next to you). Everything was very very clean and 90% of the facilities were new and expensive. The location was great, the quality of the food was amazing as well. The different thematic food nights were amazing- such as seafood theme night or other themes. Just continue this way! I found it amazing. The food was warm and always well-prepared. The presentation of the food was great. Its taste was amazing too. Everything was fresh. The smell of the food was great too. There were many alternatives a person could choose from.
In retrospect, I had an amazing experience and think this is a place you MUST visit! It was outstanding and if I could I would stay there forever or return asap! It's truly a paradise on earth!
- Official Description (provided by the hotel):
- Eagles palace, member of Small Luxury Hotels of the World offers 157 rooms & suites on a private beach ... more less
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- Also Known As:
- Hotel Eagles Palace
- Eagles Palace Ouranoupolis
- Eagles Palace Halkidiki/Ouranoupolis, Greece