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“Lovely family holiday”

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Hilton Dalaman Sarigerme Resort & Spa
Ranked #1 of 9 Hotels in Sarigerme
Certificate of Excellence
Waterlooville, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely family holiday”
4 of 5 bubbles Reviewed 11 December 2013

My partner, myself & our 4 children travelled to the hilton Dalaman in July this year on recommendation from friends. Our children age 6,8, & 2 14 year olds were very well catered for. Lots of activities organised. Lovely clean hotel, good service from all the staff throughout the hotel.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
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    • Service
Helpful?
3 Thank Beverley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (595)
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English first
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

We (my wife & I plus our 16 year old son) visited the Hilton Sarigerme at the end of October.
The scale of the hotel is very impressive & has a nice modern feel to it.
As we arrived in the evening, after the restaurants had finished, it was great to have a couple of drinks & then take advantage of the midnight snacks being offered in the main buffet restaurant.
Overall we had a really enjoyable holiday, although it did feel a bit like we were staying at a giant water park with a hotel bolted on.
The food in the main buffet restaurant was extremely good & although the a la carte restaurants offered a bit more intimacy & more of a "dining out" feeling, in truth they were not worth paying the surcharge for.
Breakfast & evening meals in the a la carte were very busy on on several occasions we either did not get any drinks at all or had to wait far too long, more like 3 star than 5 star.
Our biggest disappointment was that many of the facilities were not open & had we known this prior to booking we probably would not have gone. I know it was the last week of their season but it was half term week & the hotel was still pretty full.
The cocktails (if that's what you could call them) were not very good &, unless you wanted go to what felt like the mothers & toddlers disco, there was no adult entertainment.
There wasn't a great deal on offer for our teenage son either although thankfully he met up with a few others of similar age & ended up having a really good time as he could hang out with them most of the time.
Some of the staff were fantastic but others just looked completely uninterested like they were going through the motions.
If you have a very young family then this is the place but otherwise I would think twice.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Littleborough1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

This is an exceptional property, set up perfectly for families with young children. We had a great holiday but its certainly not perfect. Our feeling was that this could be an absolutely world beating resort based on the hotel itself, the criticisms are of the service and management in places. Its a huge hotel and the facilities are astonishing but the way it was run had us scratching our heads at times - for example the water park is an amazing resource and we had hours of fun with the kids there, but why close it for two hours in the middle of the day? Staff need to get some lunch, but surely they could just be rotated to cover each other.
Food - The quality and variety of the food in the buffet is exceptionally good for a buffet, but conversely the a la carte restaurants quite disappointing overall. The flavours and variety of the food just isn't exceptional in the a la carte, particularly as you are paying a supplement. The teppenyaki is about the best and good fun but we were rushed through it due to the scheduling. We weren't that bothered about drinking as we had two little ones, but if we had been we wouldn't have been too pleased. The alcoholic drinks are absolutely awful; its local beverages included on the all inclusive, but the beer is about all that's drinkable. In terms of the spirits - well the one piece of advice I'd give is don't ask for a cocktail, you'll get something that tastes like turpentine with fruit juice and an umbrella stuck in it. Its almost like they are encouraging people not to drink too much, which is a bit of a theme - cost saving.
Another good example of this is the waffle service, which is limited to one hour and means there's a total free for all for waffles at that time (because they are very nice). Whilst we were there a huge Russian family of kids would basically take all the waffles that had been cooked and pass them all out to their friends and family, leaving a huge queue of people waiting.
Service - really don't get the people talking about service with a smile everywhere, some of the staff are good particularly in the buffet restaurant and they work very hard, but quite a few of them are fairly surly, arrogant and bordering on unfriendly. Also many staff don't speak much English at all - in a hotel with so many English people visiting that seems surprising.
Kids Club - definite positive, The Manager Mustapha is passionate about providing the best possible service and looking after the kids extremely well. Delai was our babysitter and our kids really enjoyed their time with her - the site has a great setup with the little pool and slides connecting onto the kids club. Kids disco is brilliant at the end of the evening too.
Rooms - rooms are fine, wouldn't call them 5 star quality but they are nice with big beds and bathrooms. This is a hotel which in terms of the rooms is perhaps getting towards refurb time.
Pool & Activities - pool setup is very good, lots of sport and activities to participate in which again is a positive. We played tennis, beach volleyball etc. Spa wasn't quite as good as we expected it to be in terms of the treatments or the actual building which sounds grand but its mostly just treatment room after treatment room rather than lots of facilities. Gym isn't massive for such a big resort but has good equipment.
Other - Wi-Fi should be free in this resort, making the guests pay for it through a third party is another example of wringing as much money out of people as possible. Beware the shops, they absolutely will try to rip you off as a matter of course.
Overall - this is a huge hotel with amazing facilities perfect for a family with children. Lots and lots to do, the potential is vast, but it does leave you feeling somewhat frustrated or short changed in places as well. I would recommend it overall, but more for the property itself than the way it is being run or the staff. The resort is unquestionably 5 star in terms of the variety of services, amenities and things to do that it offers, but the service and many aspects are not 5 star which is why we would give it a 4/5 overall.

  • Stayed May 2013, travelled with family
    • Value
    • Location
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Helpful?
4 Thank LBEEOV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

Two months since our last trip to Dalaman we went back again. The place is as good as you can get. Top quality hotel. You will be served with a smile wherever you go
The place is so relaxing, so beautiful. It is a heaven for kids, they get busy all day long in activities, and you can really get the time to relax
The hotel was fully booked, yet you do not feel it's busy or crowded. The quality of the food is so great
Anna from guest relations is really an exceptional employee in this place. she has been a great help for us (she had a Turkish colleague who was great as well, I cannot remember her name)
Kids animation team were great, Mustafa is very good, my kids really loved him, they were going to all activities because of him
Again, I would definitely recommend it, I am sure I will be back

Room Tip: Sea view, or back facing the green hills
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

This was our second family holiday at this hotel and it was even better than last time. The space within the grounds and within the hotel itself is fabulous and despite the hotel being full it didn't feel at all crowded.

The staff cannot do enough for you - really excellent service and always willing to help with the slightest thing.

The rooms are spacious and views are stunning and as my husband and I were celebrating our anniversary whilst we were there, a bottle of wine had been placed in our room for our arrival which was a lovely touch.

The food was great - lots of choice every night and always something for everyone.

A new feature for this year was a 'trolley' service which came round the poolside every afternoon offering drinks and snacks. There had also been upgrades to the water park on site since our last visit and this is a great addition for the kids (and bigger kids too!).

A truly magnificent destination - we will definitely be back!

Room Tip: Request a sea view room.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank VLR23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

This was our second holiday at this hotel. We spent 10 nights during October 2013.
We had an amazing time. Everything was just as good as we remembered.
The kids club was excellent. My son couldn't wait to get there everyday, the entertainment and kids disco in evening was great.
The resort is so well kept. Youd be pushed to find even a flower out of place. There are lots of pools and space in the resort so weren't on top of other holidaymakers. The surroundings are stunning with mountains around the hotel providing beautiful scenery.

Food was lovely. Lots of choice and changed each night. Try the traditional Turkish wraps freshly made next to the beach each day.

The thing my husband liked was that you could go the whole week and not spend any money unlike other AI hotels where you need to spend more money to get the extras that make the holiday better.

All staff were so helpful and friendly. We will definitely be back here.

Room Tip: The resort is quite big so you might want to ask for a room near reception to avoid a long walk to b...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonGirl275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackpool uk
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 November 2013 via mobile

Arrived at the hotel was offered an upgrade to a executive suite but to be honest my room was just has nice and a better view so kindly declined , the food is exceptional plenty of choice , the kids club was fantastic my 6 year old daughter loved it , fantastic night entertainment on again for the kids at night and they can then go back to pyjama club so my husband and I could go to the adult bar on the 2nd floor . The slides looked amazing but because the water was cold due to time of year I didn't go on . Had a dip in the pool it certainly woke u up ha ha . Will b going back again for sure :-)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank missshamrock73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Dalaman Sarigerme Resort & Spa

Property: Hilton Dalaman Sarigerme Resort & Spa
Address: Sarigerme Tourism Center PO11, Sarigerme 48610, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Sarigerme
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sarigerme
#1 Family Hotel in Sarigerme
#1 Romantic Hotel in Sarigerme
#1 Spa Hotel in Sarigerme
#1 On the Beach Hotel in Sarigerme
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Dalaman Sarigerme Resort & Spa 5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton Dalaman Hotel Sarigerme
Hilton Dalaman Resort And Spa
Hilton Dalaman Sarigerme Resort & Spa Turkey

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