Spent 2 weeks at the Hilton Sarigerme, and would like to echo a few points that have been made earlier, and also praise the hotel on their service, and also areas of improvement and advice for future visitors
As a quick aside - we travelled with Thomas Cook from the UK, who on arrival at Dalaman airport, we were told categorically “we do not have a rep at the hotel, as we do not have any problems.” This was a bit of a warning sign straight away. There was an issue day 1, which when contacting TC deferred the action to the hotel guest services, when an medical could have been mislaid during travelling to the hotel. Needed a solution very quickly, and had to call the reps, by they failed to provide an answer that day, which they had committed to do. Hotels Guest Relations at the hotel were also engaged and were able to provide liaison with the local chemist for complete resolution, including handling the transaction and making all the calls - perfect solution, Hilton!
Slight shame when we arrived at 2:30am, we were allocated a room setup for 2 people, rather than for 2 adults, and 1 child - so 20mins for housekeeping to setup the bed.
This is a hotel very different to the previous AI hotels we have stayed in (which were mainly Iberostar). There was no ‘compulsion’ to participate in the activities, but they listed are on a couple of boards in the gardens, and change little from day to day. Activities were all pretty good standard for both equipment and delivery - with all equipment is provided for archery, tennis, shooting, squash, mini golf. Additional water based activities can be purchased - paragliding (single €60, double €80), jet ski €55 for 15mins, windsurf €20.
Our Standard room, was as standard as for any Hilton/Marriott etc, and had all we required - fridge (topped up with water/beer & soft drinks), bath/shower bed etc. We had a view over the from of the hotel, and had no issues with noise apart from 1 night when there was a generator at 4am in the morning for 30mins. Overlooking the restaurant or on the river side, I could see that noise could be an issue, esp with young children.
The pools that were around the rooms, were available to all (so not exclusive), though you were a bit of a walk from the bars, but they were definitely quieter.
Overall, the facilities were excellent, for such a large hotel, still pretty good, and maintenance of gardens, floor tiles by pools were done early in the day. They do spray in the gardens in the evenings.
Inside areas including reception are impressive, though the water noise can get irritating, though they turn it off at 11pm. Wifi was available for free in main reception area, and extended out to some of the pool areas. Additional charges for wifi in the room, to allow for faster connection was available at approx €3/day.
Toilets were everywhere - some signposted, some not... basically, if there was a building, whether it be a bar, restaurant, slides etc, there were always toilets there too - which was very useful. All were kept clean, and never ran out of essentials.
There are no wrist bands to wear, which is nice, and the hotel offers shower rooms for those for late flights in the evening, which was courteous.
Gazebos were available down by the beach from €40 for those unserviced, to up to €150 for those with butler service, and a Jacuzzi.
There are plenty of chairs and the expanse of pool area is huge…. However, if you do not a personal item on the chairs, it is possible that towels will be removed by staff. (there were some people doubling up/tripling their sunbeds, which did not help), though the whole area is expansive. Best sunbed locations were mainly taken between 7:30 and 8:30am, though even later, there is no issue getting a place at any one of the pools.
Large pools areas were 1.4m deep, which for children meant swimming/treading water, though the adjacent kids pool was 1.2m deep. There was 1 day when the activity pool may have been accidentally soiled, so they immediately shut that part of the pool for 30mins, cleaned up & added chemicals. this was done swiftly, and with little fuss.
There is a pool as part of Kids club, that has mini-slides, and all the various pools around the complex. The slides were fun... and can be used by all from 10years up, though waiver form can be signed for younger children. Lifeguards at the slides were all very responsible! The lifeguard by the adult pool was more concerned with the not allowing under 16's in the adult pool, rather than perhaps being located nearer the childrens pool, where more issues may occur.
The beach is a grey coarse sand… we did take a bucket/spade though not the type for sand castles directly by the hotel, though better further up the beach. The beach area has lots of chairs too, and a handy drinks area to help yourself to fruit juice of draft beer!
Food & Drink
All very good in the buffet area. Separate area for food for v. young children. We also ate in the Turkish restaurant for the extra 15€ each, which gave extra service, and enhanced food experience - we enjoyed it. Shame there was not the option of 1 a-la-carte per week.
Waffles also available in the afternoon with ice cream, which was always a favourite with all.
Drinks - Most standard drinks were available for guests. Breeze Bar could get wasps in the afternoon, so stayed with Vento bar.
Our only frustration was with the lady in the Gozleme (pancake) house, who was the only one that had a 'tip box' and would serve turkish people before those waiting - once to the annoyance of a number of kids who waited 30mins, whilst others had arrived later, and then served them, & then closed up.... the boys were certainly not happy about this having waited a while, and she was ignoring them.
All pretty good, and staff can make up most cocktails. Citrus bar with the ice cream area would also do milkshakes which gave additional choice for children.
Beer is on tap (pilsner), though also Efes beer in bottles - Efes and Light.
Bars differ on location, though Breeze bar & PianoForte were our main bars in the evening. Citrus Bar and Vento bar used during the day.
The evening entertainment was varied in the amphitheatre. There seemed more events in our first week (1 each night), than the second (perhaps 4-5 during the week). Our favourite was the Chinese circus, though there were then dancers from Cuba, Turkish dancers, African dancers... it got a little repetitive. Live music was in the Breeze bar - the DJs were not great, though some of the bands were pretty good, and played in a mixture of both English and Turkish.
The hotel does not provide any excursions, though will defer to agents in Sarigerme or to the travel reps. There is a market in the local Sarigerme every Wednesday, though we preferred the shops to the market when we went... Taxi to Sarigerme was 15TL and worth not walking in the heat!
Options for going elsewhere, were for 12 Island Boat Trip - £25ea, Visit to Mud Bath, Turtle Conservation area & Lycian Rock Tombs £26ea. Adult prices given, children 50% off.
Staff worthy of extra praise
• Reception – Rebecca – thanks for the advice during the stay, and all the help on the last night...
• Guest Relations- unsure the 2 names of the ladies, but they helped us out immensely!
• Sports – Levent for the archery and shooting. Apples and water bottles can create good fun, and you got a number of beginners of archery to shoot pretty well..
• Restaurant - Nuri & Yahav (in the outside area)
Potential areas of improvement:
• BBQ on the beach, or by the beach
• Poolside bar
• Bar down by the amphitheatre
• A more exposure of a food theme night, most of the food in the buffet was 90% the same (it was very good), though
If I was to go back on a package from the UK, I would go Thomson - sorry Thomas Cook, as you added no value whilst we were in Turkey!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Expedia, Onthebeach, Travel Republic (UK), Hotels.com, Hilton EMEA, Ebookers, Odigeo and Hotelopia so you can book your Hilton Dalaman Sarigerme Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Dalaman Hotel Sarigerme
- Hilton Dalaman Resort And Spa
- Hilton Dalaman Sarigerme Resort & Spa Turkey