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“4th time here.”

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Hilton Dalaman Sarigerme Resort & Spa
Ranked #1 of 9 Hotels in Sarigerme
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“4th time here.”
5 of 5 bubbles Reviewed 22 August 2014

Still as good. We - family of three - enjoyed the excellent facilities, and food. Loads to do and we met old friends and made some new ones. The introduction of an adult only area pool (strictly policed) meant there was little demand for our favourite sunbed area from families with young kids. Wi-Fi now free except for in rooms but signal patchy to say the least. Trying now to book for next year. It's a family hotel so don't go if you don't like kids. That said, in addition to the adult only pool area they do have an adults only bar and an adults only dining area. Special thanks to the following staff who made our holiday enjoyable : our friend Caglar (Bar Captain), Ahmet in the Rouge Bar for his cracking cocktails, Sedat in the Breeze Bar for looking after our alcoholic needs at lunch and Musafa for cleaning every individual window pane in the Piano Bar.

Room Tip: Mountain and River views cheaper and quieter than Sea-views.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pertick1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 28 August 2014
Dear Guest, Thank you for taking the time to review our hotel. We are delighted that you continue to enjoy your time with us and appreciate your loyalty. Your thanks will be passed on to the staff members mentioned, and we all look forward to welcoming you back next year. Kind regards
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2,873 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (595)
Date | Rating
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English first
London, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

After more than 1.5 year, we booked our summer vacation in Hilton Sarigerme, Turkey. Prior booking this, we have heard very good comments about this hotel and we were so glad to be able to stay there. Unfortunately many many improvement points made out stay there an unpleasant one, and we are now very happy to check out; this is the first time that I am so happy to check out from a Hilton Hotel!!

On the overall the hotel is good, and the staff is predominantly (not all of them) is well trained/educated, despite the hot weather, they are always smelling good, the rooms are good, the swimming pool is great, the reception are, which is a separate building is lovely with its wooden construction. The bars street is great, the indoor swimming pool, and the spa are also very good, an the bar view a wonderful view inside the reception building is excellent. The food is very good apart from some exceptions. Internet accross the hotel (except rooms) is complimentary letting the guests to make full use of social media applications.

Besides this tehre are loads of improvement ares which made us suffer us during our stay:
1. There has been an incident which made us to question efficiency of the lifeguards. The sea gets deep very quickly and it is always windy with high waves, therefore to swim in the sea is somehow challenging. One person was about to be drowned and my wife fot this and asked the nearest secutiy contact to inform the lifeguard, but he was not there, and therefore the security staff got into the sea and saved this man. 10 mins after lifegard showed up!!!!!
2. Whatever your request is from the reception, there is one unique answer: NO!!!!
3. The weather is really hot (around or over 40c) and your body needs constantly water/liquids , unfortunately the hotel to limit comsumption didn't place any self service spots (apart from very few ones), and all the guests rely on the waiters/waitresses to serve you, and they are not enough in number; so you suffer;
4. The bar closest to the swimming pool enable one part of the pool to be served, but the other part is not served at all;
5. Late check out is never an option, they suggest you the shower rooms, which is a good option. On the other hand the shower rooms are not cleaned properly, there are no towels (as if after a shower it is quite uncommont to use a towel) and worst is that when you mention about these to the staff they take this very normal!
6. There are small swimming pools right n front of some of the rooms, but the water inlets make so much noise that it is not possible to open window to enjoy the view.

So in a nutshell, I may say that I am unlikely to come back to this hotel which doesn't justify the GBP350/day with the level of quality they provide. I am Hilton Honours member since I don't know when and I have been at Gold, and Diamond levels for so many years just because of the satisfaction of Hilton Hotel's standards and the high level of quality, but this time I am afraid that I have to say how frustrated I am about a Hilton Hotel.

If you have a deal of GBP100-150/day don't miss it, but if you have to go beyond that I don't recommend this hotel.

Room Tip: Better not to consider this unless they find a very good deal.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mats H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 25 August 2014
Dear Guest, Thank you for your review regarding your stay at Hilton Dalaman. Whilst we are delighted that you have found your accommodations, the food and facilities to your liking, we are concerned to learn that you did not enjoy your overall stay with us. The lifeguard incident to which you refer was investigated by the hotel and the guest in question was found not to be drowning but in fact panicking when he lost his footing in the water (he apologised for the false alarm). The lifeguard was on duty and with a guest further down our 650m long beach, hence his slight delay in attendance. We sincerely thank you and your wife for your concern. We try to follow up every request made by a guest, be it at Reception, in our restaurants, or with the Guest Relations team, and we apologise if you did not receive the level of service that you expected. Please let us know about any specific incidences in order that we may identify necessary training requirements with our staff. Regarding our drinks service, we would seek to reassure you that on no account would we, or any other Hilton, endeavour to limit our guests’ consumption of beverages. We do provide several self-service drinks stations (at both Deluxe pools, the aquapark, the beach and at the gym), and employ roller-skating waitresses to cover as much ground as possible for guests. That said, this is a large complex of over 400,000 square metres and we apologise if at times you felt the service was not convenient enough. We will look into the issue and consider any ways that we can improve. On a similar note, we do try to serve as many guests as possible poolside. On any given day in high season there can be over 1,000 guests around the pool, which is one of the largest in the region. The pool is surrounded by cafe bars on three sides, and the rollerskating waitresses do their best to attend to all guests. We regret that on occasion we are unable to reach every guest personally but ensure that at all times our bar provision is extensive and varied. With regard to late-check-out, it is true that our hotel is fully booked throughout the summer and therefore retaining rooms may not be possible. Unlike many hotels, we do offer guests the use of all facilities in the hotel until their departure time, including use of the courtesy rooms as you mention. We apologise for the service levels that you report and will investigate and review with the relevant teams. We are very sorry to hear that you were disturbed by the noise of water from the deluxe pool areas. We will inspect the area thoroughly and take any necessary action.Thank you again for your feedback. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be and would be delighted to welcome you back any time. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

We have just spent 10 days at this wonderful hotel. We have 5 children aged 16,15,12,10 and 6 years. It had something for all of us !
Our accommodation was two rooms with interconnecting doors. Ample room for all of us, clean with everything in working order. Drinks in mini fridge all included too.
The swimming pools are wonderful as are all the bars and cafés. Lunches are lovely, and so are the cakes and ice creams. We didn't find any hidden extras and found we had extensive choices of both food and drink.
The water slides are great and safely supervised by the life guards.
The towel system is brilliant with unlimited supply of towels. For us this meant no soggy , smelly towels hanging over our balcony every night.
There are plenty of sun loungers available and we never struggled to find any.
We found it best to go in early for evening meals as it does get busier later on , however even this was never a problem. The food is fabulous with lots of variety. Our children all enjoyed selecting their own.
We made a few requests while we were here for things such as extra coat hangers , a travel plug and extra towels in our room. All were provided quickly and without quibble.
In short , having a large family we usually struggle to find holidays that provide us with the necessary accommodation , that has the quality and service we like whilst also providing proper all- inclusive. This hotel provided it all.
We had a fabulous holiday and would whole heartedly recommend it and shall definitely return!
Well done Hilton Dalaman!

From The Mair family

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Helenmair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 19 August 2014
Dear Guest, Thanks for your comments. We are very glad that your whole family enjoyed their stay with us. It is our pleasure to welcome you and we hope to see you again soon. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

We had a day pass for the hilton 75 euros, fantastic value, but beware of the Spa. I booked a facial 99 euros what a rip off, It was carried out with somone fron the Gestapo! All that was done, face wiped, and then a look at it proceeded to tell me I had bad roscea, this was to get more money out of me obviously working on commisision! Never have I got roscea, I have facials regularly in turkey and nobody has told me that.

She then proceeded to put a mask on and told me to relax for 35 minutes, yes 35 minutes, I was getting more and more annoyed. She went off for 35 minutes

Came back took the mask off, did a little bit of facial massage I would say 3 minutes, cream off and finish.

Took me to the desk, tried to sell me the most expensive cream I was fuming

Told them I was in no way paying 99 euros for a pathetic facial was fuming. Discounted it by 25 percent, still very overchargedas this was not a facial, paid it but left a bad taste.

Will go to the hilton again as we live In dalaman and enjoyed it but be warned stay away from the Spa!!!!

  • Stayed August 2014, travelled as a couple
    • Cleanliness
    • Service
Helpful?
2 Thank Melvin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 August 2014 via mobile

My partner and I purchase a day pass for the Hilton whilst on holiday in sarigerme for €75 euros each and was very impressed with this hotel. We had access from 10am to midnight with drinks and food included. The food hall is huge with so much to choose from. You can eat inside or out in the lovely garden, in or out of the shade. The staff are really helpful and can't do enough for you. Imported drinks are included but you need to pay between €15 and €25 each if you eat in one of the restaurants (not the food hall). There are several pools. The main pool is huge and there is an adult only pool just next to it. We made use of the kids water slides too which weren't bad for a hotel. The beach is private with a wooden jetty and plenty of sunbeds. It's a sandy beach but with pebbles near the water. Whilst the hotel was probably full and there were clearly lots of people there it didn't seem too busy because the complex is so big. The rooftop rouge bar is very nice with a good view but is enclosed to my surprise. The only reason we wanted to go to the hotel was to drink in bar rouge but it's not a public bar so we needed to get the day pass. Or we could have paid €45 euro each to eat in one of the restaurants without use of the complex. If I was staying at the hotel I wouldn't want or need to leave the complex as there is so much to do. I'd definitely recommend this hotel.

Stayed August 2014, travelled as a couple
Helpful?
4 Thank caroline m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 19 August 2014
Dear Guest, Thank you for your review. We are pleased to hear that you enjoyed your day with us and that you managed to experience many of our extensive facilities. We hope that we may welcome you back for a longer stay in the future! Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macau, China
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

It has been one of the most amazing beach resort experiences ever. With an all inclusive package, you feel in heaven since day 1. We stayed for 5 nights, we are a family of 3, our kid being 17, and even he had a good time. From a well appointed room, with direct access to the pool, to all the restaurants and bars all over the resort, you feel pampered all the time. At the Sarigerme restaurant, the place for breakfast and dinners ( you can also have lunch there, but truly, if you linger by the beach or the pool, you have other more convenient options) you should expect the wow factor! You have all sorts of everything you might want, making it extremely difficult to choose or - unfortunately - to find the space in your stomach for that last delicious spoon of that food you still haven't tried. The lawns and gardens are beautiful and everything has been set in a very tasteful design. After dinner, you should always expect a small show in the amphitheatre, and then you just hop to the cocktail bar, which is blessed with a live music show or dance at the prive open air disco. My son found a great deal of fun in the Prive Teenage Club, which is managed by a group of young adults. In the club, there are many activities such as: table tennis, foosball, karaoke, games and music. There are also activities they host in the pool and near the beach, like water polo, water basket, beach volleyball, archery, and many more. The sea is warm and the sun deck awaits you to soak in the sun or dive into the Aegean Sea.
The staff is friendly and eager to please you. The experience starts at the front desk. We definitely left the resort wishing we could stay longer.
A truly memorable experience!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Jose S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 19 August 2014
Dear Guest, Thank you for your kind words - nothing pleases our staff more than to hear about the satisfaction of our guests. Please do come again for a longer stay - it would be our pleasure to welcome you. Kind regards
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

Very nice place to have a rest. The main factor that makes the hotel such a pleased place is high quality service. Every member of personnel is trying their bests to make your holiday wonderful and memorable. I especially want to send my gratitudes to Huseyin Katikaya for everything he did to make us feel happy every day. Also thanks for Turgut Keskin who always was ready to advise us in choosing dishes every day :)

Stayed August 2014
Helpful?
3 Thank Adila1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan A, General Manager at Hilton Dalaman Sarigerme Resort & Spa, responded to this review, 19 August 2014
Dear Guest, Thank you for your comments and for extending your thanks to our staff. We are pleased that you enjoyed the very best service and we will pass on your thanks to those mentioned. We hope to welcome you back again very soon. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dalaman Sarigerme Resort & Spa

Property: Hilton Dalaman Sarigerme Resort & Spa
Address: Sarigerme Tourism Center PO11, Sarigerme 48610, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Sarigerme
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sarigerme
#1 Family Hotel in Sarigerme
#1 Luxury Hotel in Sarigerme
#1 On the Beach Hotel in Sarigerme
#1 Spa Hotel in Sarigerme
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Dalaman Sarigerme Resort & Spa 5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton Dalaman Hotel Sarigerme
Hilton Dalaman Resort And Spa
Hilton Dalaman Sarigerme Resort & Spa Turkey

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