This was our families 3rd time at this Iberostar in La Romana. We knew what to expect, knew what to ask for and knew what the outcome would be. Everyone would love the first floor rooms, right at the pool side but those are limited. Knowing that, we got nice rooms in Building 3, overlooking one end of the pool, which turned out to be very acceptable to us. The best part about this Iberostar has to be the people. It has been 3 years since staying at this resort yet when I walked out to the pool bar shortly after our arrival I was greeted with a big happy "Tomas" from my good friend Marcelino. Makes one feel welcomed when a staff member remembers your name. We love the Dominican people. There is a genuine warmth that they possess and share and it is something I take back with me each time I visit the DR.
In terms of the rooms, they are neat, clean, suitably equipped for a warm weather resort. If you spend a lot of time in the room, something is wrong to begin with. We never lacked for clean towels or other amenities. The room is cleaned each day and then adorned with some freshly picked flowers from around the resort. A nice touch.
The food is good, not great. But again, we did not go there expecting 5 star food. The Japanese restaurant is outstanding as is the gourmet choice. The steakhouse was OK, not great and we got shut out at the mexican restaurant (even though we saw a ton of empty tables each night that we walked by there!). I strongly recommend that the reservation process be reviewed because given that our package came with 4 nights in a theme restaurant, we should have been able to hit each one once. Buffet is varied enough for our taste and the food was fresh and turned quickly, which is important in that warm weather. The staff in the restaurant areas are tremendous. Friendly, efficient and warm.
The bar areas were well staffed and adequately equipped. We never had to wait more than a minute or two for a drink and we got what we ordered each time. Try the Dirty Monkey, you won't regret it.
I have seen other reviews about the tour operators. I won't trash our tour company or contact person as I think they are doing what they are told. I would just warn people to make sure you know what you are getting for your money and don't be afraid to negotiate. We did and we saved some money on the one tour we took, thank God as it was not even worth what we ended up paying, In the future, we would stay clear of the extras and just enjoy the heck out of the resort, which is what we paid for to begin with.
Final comment is that we know going to the Dominican that the people that work at these resorts depend on the traveler's tipping to really make any money. Each day I would go to the cashier looking for some one dollar bills to use during the day for tipping. The most I could get, not matter what day or time of day I checked in, was five singles. That is crazy. The cashier should carry sufficient cash to be able to break larger bills down into smaller tipping amounts. The people who work the various areas around the resort rely on that and I hated the fact that I could not tip like I wanted to at each spot we visited. This issue has presented itself each time we have visited the Iberostar and this should be easy to fix.
My family would recommend this resort to families looking for a safe, fun and relaxing place to vacation. If you are looking for wild, single nightlife, not the place for you. Vast global traveler base which makes it fun to meet folks from other parts of the world.
Don't be shy, book today and enjoy all that the Dominican has to offer, which is substantial!
- Official Description (provided by the hotel):
- Directly on a fantastically beautiful, fine sandy beach. Around 5 km from the finish village of Bayahibe. Top 5-star luxury. Tropical gardens. Varied gastronomy. Water sports galore. Spa & Health Centre. ... more less
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- Also Known As:
- Iberostar Hacienda Dominicus Hotel Bayahibe
- Iberostar Hotel Bayahibe
- Iberostar Hotel Hacienda Dominicus
- Iberostar La Romana
- Iberostar Hacienda Dominicus Dominican Republic/Bayahibe