We spent 10 nights at the Viva Wyndham Palace. We had 2 ocean front superior rooms for my husband and I, our son and our 2 friends. The rooms were large enough but with just the basics; therefore I could not imagine if we had not upgraded. The rooms may be all the same with the difference of location. Not sure. Housekeeping came in every day with fresh water, towels, and cleaned up room rather nicely. I found that a few dollars tips.. ($3 - $5) went a long way in ensuring good service. The earlier reviews were correct in stating that the mattresses were very uncomfortable, and the only blanket available was a thin coverlet. We got cold at night and had to turn off the air. In addition, I had bought my son a small blanket after I read earlier reviews. Was glad to have done so. There is a safe in room that you can use for a $2.00 a day fee.
Contrary to prior reviews I had no problems at check in. The staff was great and could speak English
very well. They did not try to relocate us to another hotel. They did not add extra fees to our bill. Our bill was absolutely correct - no hidden fees. They were very polite, courteous, and accommodating. The only problem I had at resort was obtaining cash. There is only one ATM machine and it is on the sister property (which is connected and made available for full use). The ATM was always "Out of Service". There is a currency window that will charge you $62.00 for obtaining $50.00. They will also not give it in change. The most I was able to receive was five ones, 1 five, and 2 twenties. Small amounts of cash are invaluable while at resort. A dollar in the hand when you step up to bar will get you quick expedited service. Small tip to housekeeping will get you extra towels, water, etc... Tips to the cab drivers, valet, luggage carryers, etc... Even is these tips are in $1.00 to $2.00 amounts they make a big difference.. European's do not tip like American's do; especially in an all inclusive. A little goes a long way. I would recommend bringing $50.00 in ones with you for that purpose.
The grounds were immaculate and beautiful.. I was truly scared of what to expect once I arrived because of all the negative reviews. Therefore, it was much better then I expected it to be. The beauty of the resort took my breath away. I was very please with the grounds, the pools, and the ocean front. There were lots of lounges and beach beds available. They give you two cards to check out towels but if lost or towel missing a $20.00 fee is assessed. I brought 2 of our own beach towels with us and hung them out to dry at night.. It was perfect. We placed the cards in the safe and did not pull them out until checkout. We were very close to the pool, pool bar and beach. These areas were absolute perfection.
There is shopping in the resort and just outside in the village. Prices are somewhat higher in resort but you don't have to deal with the pressure outside. The minute you step through the resort gate there is a mob trying to get you into their shops. We stepped out on more then one occasion and did not feel like we were in any danger at all. There are very strong guidelines and consequences if someone was to touch a tourist for any reason. When you leave the gates at the Palace you may run into someone named Jimmy at the first shop. He is a young Dominican boy who works there and we found him to be quite delightful. He walked us to the nearest supermarket and we trusted him. Upon leaving my 13 year old son gave Jimmy his Nike's shirts... which Jimmy loved.. brand name is very expensive there.. for example a pair of Adidas costs them $200..
DO NOT BOOK ANY TRIPS / EXCURSONS FROM OUTSIDE THE RESORT AND DO NOT BOOK ANY TRIPS FROM SOMEONE THAT CALLS HIMSELF JAY Z'S BROTHER, aKA LEWIS, who misrepresented himself in the lobby of the resort. We got ripped off by both occurrences. I highly recommend booking all through hotel. Our best recommendation for excursion is the SNUBA. Its an hour bus ride (air-conditioned to Punta Cana) but it was amazing. Absolute highlight of our trip.
The worst aspect of the whole resort is the FOOD. There are two buffets, a pizza stand, a hamburger / hotdog stand and the specialty restaurants that you receive 3 on a 5 - 7 night stay. All were barely edible - some not edible at all.... An earlier review compared it to Carnival Cruise line food... It was worst. I filled up on express's from the lobby and bread type items. On day four I figured out that I could have the chef fry me an egg - which I ate every morning. However, we found the service to be excellent! Would the food stop me from returning? No.. everything else was great.. Would I pack some food items and bring with me upon return? Absolutely.
One more tip.. Inside the resort there is hair braiding and massage.. $65 + half hour massage... I thought about doing this because every beach vacation needs at least one massage... Well tip for the day... Right on left of the Palace beach is the public beach... literally you just walk a few feet out of the resort beachside and you are on the public beach. There is no gate or sign .. its just there.. You can tell my all of the colorful items hanging from the stores of the vendors. Just to the left is a hut where they offer massage and hair braiding for at least 1/2 if not more cheaper. I wandered over there and met Alexandria.. I asked how much for an hour massage and she told me $45.00. At the resort this would have been $120.00. ALEXANDRIA gave me the best massage I have ever had in my entire life.. I have visited Hawaii, Virgin Islands, Barbados, Jamaica, Cozumel, All over the United States, and I always get a massage.. She was the best I have ever had. I ended up getting four massages in the nine days. For that price and that quality I could not stay away. Every day we did not have an excursion - I wandered over there.... Please go see her... Ask for Alexandria.. and tell her Cherri sent you... :) You will not be disappointed...
Overall, our experience with the staff was wonderful. We don't speak and language but English but could communicate well enough with all staff. We had cappuccinos and espresso's every morning at the hotel lobby from an awesome server, and truly enjoyed the people there. At no time did we find the staff nicer to the Europeans as was reported in earlier posts.
In summary; It was a wonderful vacation. We would return (with more cash and our food items.. lol)... but I would give it 4 stars... :)
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- Also Known As:
- Viva Wyndham Dominicus Palace Hotel Bayahibe
- Wyndham Hotel Bayahibe
- Wyndham La Romana
- Wyndham Resort All Inclusive Bayahibe
- Viva Dominicus Palace
- Bayahibe Wyndham
- Wyndham Dominicus Palace
- Viva Wyndham Dominicus Palace Dominican Republic/Bayahibe