I tried to do my reservation with a discount coupon of Groupon. When I called to reserve, receptionist says that "the system with Groupon is not working". Then, I called Groupon, and they tell me that "no problem was informed from the Hotel, the system is working and also many coupons were redempted". I called again to the Hotel: same answer. I sent an e-mail to Groupon, and the hotel NOW not accept more coupons, so I have to accept the refund from Groupon.
NO ONE MAIL WAS SENT FROM THE HOTEL STAFF...
Customers service? NO
- Official Description (provided by the hotel):
- A true paradise awaits you in Mexico's Riviera Maya. Ocean Breeze Golf Hotel offers you and your family complete relaxation in an unforgettable vacation experience. The beautiful white sand beaches and our kind staff will make you feel like royalty.Enjoy absolute comfort and first class service in an enormous complex shared between three hotels, where you will find a spa, a golf course, a swimming pool, a beach club and much more. You won't want to leave this amazing place! ... more less
- Reservation Options:
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