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“Grand Luxxe Riviera Maya is fantastic!”

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Grand Luxxe Riviera Maya
Ranked #2 of 11 Hotels in Playa Paraiso
Certificate of Excellence
Spokane, Washington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Grand Luxxe Riviera Maya is fantastic!”
Reviewed 16 July 2014

This is a wonderful resort! We loved our stay here and the accommodations are just the best! They have a concierge service that is the best we have ever seen. The resort is very well maintained and exceptionally clean. We loved everything about it!

Room Tip: Try to stay in the Grand Luxxe units. They are fantastic!
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  • Stayed May 2014, travelled as a couple
    • Cleanliness
    • Service
Helpful?
4 Thank cabolovers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 7 August 2014
Dear cabolovers2014:

Thank you so much for commenting about your stay at Grand Luxxe. We are pleased you enjoyed our accommodations and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence.

Comments like yours inspire us to continue creating ideal vacation experiences.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Grand Luxxe Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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552 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 July 2014

Grand Luxxe is an outstanding property. It is on the same grounds as the Grand Mayan and the Mayan Palace. The folks staying at the Grand Luxxe are able to use the other facilities, but have an exclusive pool and restaurant. Staff is wonderful and rooms are cleaned in the morning and turned down at night. Our favorite door man is Roberto, this is our second time here, last time was in 2012 and again in 2014, Roberto remembered us from last time. Recommend highly!

Room Tip: Select the master suite, it is the only way to go.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
6 Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 7 August 2014
Dear Darren S :

Thank you very much for providing your comments about your vacation at Grand Luxxe. We are pleased to learn you had a wonderful vacations. Also we are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Roberto will gladly receive your feedback.


Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Riviera Maya Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 July 2014

What is not apparent from the website is that the resort is part of a group that share the restaurants, beach etc. The other members of the group are the Grand Mayan, or Mayan Palace. If your idea of a vacation is a cruise, or to be in a crowd wherever you go, you make likes this. Its not my idea of a vacation, more like hell.

Rooms
The rooms are large, well appointed and comfortable. Before management pats themselves on the back too much, they are also hot (the rooms are in the middle of jungle, have no airflow/breezes and the A/C isn't all that good); by our experience infested with spiders (we had two rooms having been moved from the first after a pregnant spider gave birth to about 100 babies, and found more in the room we were moved to); and in the middle of nowhere (its quite a long ride on the golf carts to get a where

Resort
The plus is that the golf shuttles are frequent. The minuses - where do I start. Restaurants are poor quality, they are also very hot (yes I know its July, but some resorts have better airflow from breezes and the better ones have this amazing invention called A/C). Service was slow. There are vendors selling crap all over the resort and there are a lot of people.

Personally, if you have a resort thats targeted 3 stars (Mayan resorts) and a volume business; adding a residence club is fine - BUT YOU NEED TO SET THE STANDARD THE SAME AS THE MOTHER RESORT. They simply have not done this.

I can only assume that the positive reviews are from people who want to be in a mass of people many of whom are on a all you can eat plan. I was expecting something closer to the Fairmont; its not even close

Room Tip: Stay somewhere else
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Newdiver2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 11 July 2014
Dear Newdiver2009:

We really appreciate your review about your experience while staying at Grand Luxxe.

Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our members’ and guests' expectations. With that in mind, your comments will be shared with the appropriate areas, since they work tirelessly - day and night, to achieve the utmost level of satisfaction. Working to anticipate and exceed your every need is very important to us as it helps us to provide you an extraordinary vacation experience.

We hope to have an opportunity to welcome you back.

Warm regards,

Grand Luxxe Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fair Oaks, California
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 16 June 2014

We stayed at the Grand Luxxe Riviera Maya in a Spa Tower 3 Bedroom unit the week of June 7th 2014. The Grand Luxxe is a beautiful property with fantastic staff. There were a few things that could have been handled better but overall we had a fantastic vacation at the Grand Luxxe and the Grand Mayan Resort.

The Grand Luxxe the highest level of accommodations at the Grand Mayan Resort and included with your stay at the Grand Luxxe you have use of all facilities at the Resort. There are, however, facilities that can only be used by Grand Luxxe guests, those include the Grand Luxxe Pool, the restaurant The Burger Custom Made (only open till 5:00, great burgers!) at the Grand Luxxe Pool and the transportation carts for Grand Luxxe guests.

I had been watching tripadvisor for a review of a Spa Tower 3 Bedroom unit specifically because these are new accommodations at the Grand Luxxe. These suites are in tower 3, the newest tower at the Grand Luxxe.

Bedrooms: The rooms are huge with two master suites and one room two double or queen beds. Each room had a desk, chair or settee and television. There is one Master Suite that is larger and opens directly onto the plunge pool. The room is sold as sleeping 10 but that is a stretch. We were traveling with two families of 4 with 4 teenagers. The last two beds that make up the 10 beds include a trundle that pull out from the bottom of one of the sofas in the living room. It is a very small single, more for and elementary school child or younger, the 10th has to sleep on the sofa, not sofa bed, the sofa. However, there was not adequate bedding for both of these beds to be made up. Had to call to request that. Someone called the first morning asking if everything was okay or there was anything we needed, and to see why we hadn’t activated our resort discount (timeshare tour) and we requested a cot to be brought to the room for one of the kids to sleep on, that was at 9:30 am. At 10 pm when we got back still no bed. They sent someone from housekeeping, that did not speak English and she did not understand what we were asking for. She had the concierge in the building call us and they told us they did not have cots. Not sure where that got lost in the first conversation but be aware of the bedding choices that constitute sleeping 10. 10 adults would not work.

Bathrooms: The bathrooms are fantastic! Masters have air tubs and separate showers. The third bedroom has a bath attached and a secondary door from the hall to serve as a guest bath with just a shower. The largest master has a walk in closet in the bath area and a door to a massage room for personal massages. Toiletries provided are all very nice.

Living Areas: The living room, dining area and kitchen are very large. The dining table seats 8 and there’s another table that seat 4 in the kitchen. There’s a cooktop, microwave and toaster oven, coffee maker, plus a Nespresso coffee maker, a blender and a toaster. There are dishes and pots and pans and plenty of glass ware. Living room furniture is striking and looks very modern and designer, its a bit stiff and the side chairs are very uncomfortable. They feel like they lean forward. I would prefer furniture to be comfortable first and look good second. There is a four section floor to ceiling sliding door that can be completely pushed back to open onto a large covered deck area. However, due to the extreme outdoor temperatures you can’t really leave the doors open. The balcony / patio had a table and four chairs, a king size lounge bed and a large plunge pool.

Service: Service at the property is over the top with every effort being made to ensure your needs and expectations are met or exceeded. The staff has been trained very well and do a fantastic job. They work very hard. Some guests kind of ruin this with their attitudes. Most guests were very pleasant but there were a few that thought they were better or above others. Overall not a big problem though. How can it be a problem when someone comes around and the pool to clean your sunglasses, or offer you a complimentary popsicle. Thanks to the hardworking Grand Luxxe staff that made our stay so special and memorable.

Suggestions / Other: Venture out to the rest of the resort, swim in all the pools, yes pools…..! (one is even open all night) 10:00 pm swim was a favorite (Luxxe pool was open till 11:00pm), check out the crocodililos, the flamingos, the golf course, the restaurants, the creperie (at Jade), the deli, the beach….so much to check out! The Thursday night Fiesta was okay, not sure it was worth the almost $80 a piece. Check-in for the Grand Luxxe starts at the Grand Mayan Lobby, the Grand Luxxe Lobby is under construction to be completed in November 2014. To get to your car you take a cart from your Luxxe building to the Grand Mayan Lobby. The valet will have your car waiting if you call ahead. Those guys are great! Always remember your name! They will unload your groceries and take them to your room for you. Thanks guys! We rented the unit through redweek.com. Would definitely do it again. Email me and I will tell you who we used.

This place will spoil you! Be ready to change your standard for vacations!

Room Tip: We requested an upper floor. You could see the adjacent resort and it didn't look all that nice...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 11 July 2014
Dear markbenn:

We really appreciate the time you have taken to share with us your detailed impression about your stay at Grand Luxxe. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this.

It will be our pleasure to have you as a guest again.

Happily,

Grand Luxxe Riviera Maya Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fullerton
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 June 2014

My family and I and a group of friends just returned from a beautiful week at the Grand Luxxe on the Mayan Riviera. The resort and rooms are nothing less than spectacular and the employes are the best. I would like to personally thank Sergio the bell man, Anna from the Luxxe Pool :-), Alejandra, Leticia and Rosio who cleaned our rooms every day, and Luis who drove us all over the complex in his shuttle, and all the individuals at the concierges office. They are exceptional people and should be rewarded for their loving personalities, we will miss them all. The Grupo Mayan properties are the best I've been to in Mexico and would highly recommend them to anyone.

Room Tip: Third floor is best, but all are great.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vinonick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 17 June 2014
Dear vinonick:
We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are always happy to learn our staff exceeds our guests' expectations, as we consider them one of our biggest assets. We are certain all the staff mentioned will gladly receive your feedback as they always look to meet our guests’ expectations to the fullest. Comments like yours are an incentive to continue perfecting our performance.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily
Grand Luxxe Riviera Maya Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

We stayed in the Grande Luxxe and it was amazing! We had been invited as guests and bought the residence membership within 3 days. My daughters had so much fun and we are going back in August. The grande Luxxe was easily the most luxurious, spacious, and well designed room we have ever stayed in. They also have a beautiful property with so many activities and areas to explore! This was one of our most memorable and enjoyed vacations we have been on so far, and we travel all around the world!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 17 June 2014
Dear Amy B :
We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are very happy to learn you had a wonderful vacation experience.

At Grand Luxxe we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. Your comments are always welcomed!

It will be our honor to welcome you once again.

Happily,
Grand Luxxe Riviera Maya Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2014

We stayed at a Mayan Palace resort on a time share exchange about 8 years ago and that impressed us so much that we bought into the Grand Mayan and are now Grand Luxxe owners. Frankly everywhere else we stay is a disappointment and we plan to keep coming back to all of the resorts operated under the Mayan Palace, Grand Mayan and Grand Luxxe names by Vida. So much choice, impeccable service, the quality of food, comfort of the furnishings and beauty of the resort all adds up to paradise. Our only complaint is you are so far away from England - but we'll just come for longer time periods!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review, 17 June 2014
Dear Diane L:

Thank you for taking the time to provide us your feedback about your recent stay at Grand Luxxe. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. We are delighted to learn you enjoyed our food options . We are happy as well that you liked our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,
Grand Luxxe Riviera Maya Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Luxxe Riviera Maya

Property: Grand Luxxe Riviera Maya
Address: Calle Carretera Federal Km 48, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Playa Paraiso
Number of rooms: 6

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