This timeshare resort swings both ways - it's a timeshare but feels like a luxury resort and has the best amenities of both.
Positives - service was truly flawless. The Grand Luxxe check in, check out and concierge service was incredible. Room service was impeccable and the golf cart shuttles are driven by the politest most delightful men you will ever have the pleasure to meet. Restaurant servers were always on their game. The pools are gorgeous but we really enjoyed the beach area. While at first glance the sea seems impassable due to rocks it was very easy to navigate past the 10 feet or so of rock and find yourself luxuriating in crystal clear cool water with soft sand underneath and no one else in sight (this was on either side of the large pier). Even though it was roasting hot August, there was always a cool breeze coming off the sea so lying under one of the numerous and usually empty beach palapas was much cooler than sweltering at the Grand Luxxe pool, just a few feet away. Since we were without our kids we decided we wanted a break from cooking this vacation and ate out every meal. We ate and drank like kings for way less cost than we could have back home near DC (and minus the sea view) or an any US resort. I think since each item on the menu by law has to include the tax and service charge at first glance it appears more expensive. If you back out the tax and service charge you will realize the prices aren't that bad. Gym was well equipped and worth the $25 charge for 5 day use.
Neutral - food was usually very good, sometimes just average. Spa was nice but not fantastic. The actual treatment was wonderful and I would go back based on that but the before and after amenities were just so-so. A new Grand Luxxe spa is apparently in the works. While I understand that many are harassed by timeshare sales staff we only received one call politely asking if we'd like to partake to which my husband replied no and that was that.
Negatives - the lack of an adults only area was our only negative. A small adults only pool would have been fantastic since it was teeming with kids during the school vacation
You will never see a timeshare resort like this one! Our Marriott certainly doesn't come close! We'll be back as long as we can keep trading into this gorgeous resort...