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“I will never go back!!!!”

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Mayan Palace Riviera Maya
Ranked #10 of 11 Hotels in Playa Paraiso
Certificate of Excellence
Reviewed 24 May 2004

We'll never go back! Love Cancun...hate the Mayan palace. Had the new wing of Grand Mayan rooms. Nice big room, ugly decor tho. But, we were not surprised having toured the Mayan Palace in Puerto Vallarta last month. However, they were running a swamp cooler, not AC, with 100% humidity. We were so miserable! The pool and ocean are a 10 min walk away. The place looks like a college campus, still under construction. No patio furniture, NO VIEW at all. Food is good, very expensive. It's not in Playa, not in Cancun so you drive 15 to 30 mins to get anywhere. Had our wallet stolen, slipped and fell on the marble floor, soggy sheets and never drying towels, bugs in the room...mosquitos and biting spiders...worst experience in Cancun ever. Later Mayan.

  • Stayed: May 2004
    • Rooms
    • Cleanliness
    • Service
4  Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,076 - 3,082 of 4,181 reviews

Reviewed 19 May 2004

Just got back on the 15th of May. What a beautiful resort. We cannot say enough about the service. They are a lot of fun and very accomadating. We were looking for a place to "chill" and we found it. Plenty of partying around the pool bars during happy hours. The food was very good, but on the higher side(no more than you would pay if you were in Disney World) I look at it this way ... when on vacation ... enjoy! They offered 2 dinner buffets for 42.00 pp which included an open bar and a show. You can participate if you like. The Mexican Buffet was all mexican food. The other buffet offerd carved beef, chicken, grilled shrimp and much more. The Balche grill had 3 nights of BBQ. Beef, Steak and Shrimp ; and I am not sure what the 3rd night was. No open bar there and the cost was 22.00pp. Beautifull Grounds and still growing. We had to laugh because they were planting palm trees while we were there. They must have just sold a time share. Never bothered to go tho a presentation. Make sure to request building 1,2 or 3. They are the closest to everything. We were in 2.
Say hello to Alfredo and Luis and all the wonderful people for us, they are really wonderful there!

2  Thank mad9911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Mansfield, Texas
Reviewed 17 May 2004

My husband and I originally went down on a free trip and stayed at the Aqua Marina (very gross!). We went to the tour at the Mayan Palace and ended up purchasing some property. We loved it and found it very relaxing. The food prices are high but not unreasonable. Get up early one day and reserve a hut because they are so nice! The management moved us from the Aqua Marina to a studio for FREE. They were all very nice and friendly. My ideal vacation is laying by the pool or the beach and just relaxing with a good book. This was the perfect place. However, my husband would rather drown than read a good book by the beach. He is constantly on the go- and what a great place to be for that! They have a golf course and all day activities. He went bike riding, played water volleyball, water polo and even took some Spanish lessons! He loved the activities. I even did water aerobics in the morning. We had a great time and look forward to returning. The place is still under construction but I never even noticed. The food was great and the nightly entertainment was even better! Certain people will always find SOMETHING to complain about- and those people are never happy whenever they go. We go on vacation to get away from work and every day life. This is the place to be and we loved every minute of it! Go and enjoy your vacation.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
East Lansing, MI
Reviewed 17 May 2004

They have sales sharks waiting for you after you go through customs at the airport, who will tell you almost anything to get you come to visit the Mayan Palace for a time share sales presentation. They told us we would not have to listen to a sales presentation (we did have to, and it was more like 3 hours, not 90 minutes), they told us they were part of Palace Resorts (they are not, and they can't hold a candle to the hospitality you will get at one of the Palace Resorts) and that we could just go look around, since my sister was already a member of Palace Resorts (we did not get to just go look around-- we were held in captivity by their sales rep), they told us the Mayan Palace was 10 minutes from our hotel (it was more like 45 minutes), they told us we would get 3-for-1 tours of our choice (but after the 3 hours of torture, all they offered us was a "special price" on tours, which wasn't any better than the price we could get through our own hotel). It was a complete waste of time. Read what all the other people below say about the time-share sales pitch-- it's all true! Every time you think you are done, they shuffle you off to someone else. The last person we talked to acted "shocked" that the person at the airport lied to us, but then did nothing for us, and then when we complained about not getting our 3-for-1 tours, they escorted us out of the building. This operation is the definition of slimy sales tactics. I will never go anywhere near a Mayan resort again after this experience.

7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Glendale, CA
Reviewed 17 May 2004

The Mayan Palce was the most beautful place I could have taken my honeymoon. I could not believe the size. It was huge! I had a suite that was larger than my apartment at home. It was decorated beautifully. The staff had even left a bottle of champaign in our room. I thought that was nice. In fact one of the best things about the hotel was the service. Everyone was extremely nice and helpful. The hotel is perfect if you are looking for a place where you really do not have to leave the prperty. They have great resturants, the most beautiful pools, activites, a large store with food, magazines, and gifts. Sure, there were the sales people trying to get you to hear their presentations, but really all you have to do is say no!!! Remember...nothing is free! Overall, I thought the Mayan Palace was a wonderful hotel and I will be returning next year.

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
London, UK
Reviewed 16 May 2004

WOW, what absolute luxury, from the moment you arrive to the time that you leave to catch your plane home you are transported into sheer heaven. The food is divine and the pool to die for.

Although we were aware of the ongoing construction there was abolute minimal noise or other disturbances. It has to be one of the ultimate places to get away and relax. The staff are attentive and you are under absolutely no pressure to go off on any day trips. Hoverwer if you do get an urge to leave that fantastic pool make sure you go to Cozumel. The diving there is phenominal! Playa is also good for a strole around the local markets and restaurants, but when you have had enough it was great to be able to get back in the renal car and 10 minutes later we were back pool side being waited on hand and foot.

The rooms are great for the kids as we had a master suite with a lock-off allowing us to have our privacy whilst still having the kids just next door. And of course they had all the latest play station games to keep the kids busy. The activities were just fab, our favourite being releasing baby turtles less than 24 hrs old into the wild.

What an amazing time was had by all. My wife and I came away feeling absolutely 100% relaxed and pampered, and can't wait to go back. Must try out the Golf Course next time.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
City, State
Reviewed 16 May 2004

Hello everyone! Just got home Saturday from a WONDERFUL TRIP to the Riveria Maya. First I'd like to thank everyone for all the wonderful advice I received from this board prior to my trip that helped make it so great. Because I was desperately searching for info on this resort and the area while planning for my trip I'd like to return the favor so here goes:

Car Rental:
We reserved on-line before leaving with Executive for airport pickup of a Tracker for the 8 days we'd be there. Our flight arrived at 9:30am Saturday. We were picked up by an Executive representative after clearing customs/immigration and shuttled to the office. There was a small mix-up with the confirmation and all the Trackers were gone, which was fine because they just gave us a realy cute Jeep for the week instead at the same reserved price
($411 for 8 days with all the insurance/unlimited miles). We had no other problems with the rental car experience,& LOVED having the car the whole week, especially since the Mayan Palace is so far from everything.

Mayan Palace:
Ok yes the construction is NO WHERE NEAR completion but I must say that it didn't bother me at all. No we weren't surrounded by plush gardens and such but the staff were very pleasant and attentive. The room was nicely decorated with cheerful colors, etc. Check-in went smoothly. We promptly declined the time-share personnel's invitation for breakfast and were not bothered again about it. The maid somehow managed to be completely out of sight and
yet clean the room each morning when we left and turned the bed down each night, leaving us the "Mayan Times" (activities newsletter for the next day) and two Hershey's kisses on our pillows. One night she even made us one of the cute towel sculptures like you get on a cruise ship. The only thing we ever had to ask for was small face towels for some reason she would forget to replace them even though she'd leave more than enough bath towels. They
will give you the large 1.5L bottled water each day for around $1.00 a bottle. The pool is AMAZING! It's huge with two fountains (one with whirlpool jets surrounding it with shallow seats). It's actually three pools, connected by two wide waterfalls cascading into the next pool. At night it is so beautiful all lit up. There's two swim up bars in the pool both open from like 11am to 7 or 8pm I think (we only used it once). There's also two
restaurants (one buffet style-Balche & one ala carte-Tum Tah.) The food was EXCELLENT! but not cheap. We had dinner once at Tum Tah and spent about $50 for an appetizer, dinner and sodas. The waiters were very nice and attentive and the chef came out to serve us our meal, which I'm unfortunately blanking on the name of the main course right now. We also had the breakfast buffet twice. It was $12.50 a person but well worth it. Countless cereals,
juices, fruit, pastries, omelet made to order, waffles and pancakes made fresh, mexican dishes, meats, hashbrowns,etc. etc.
The resort also currently offers car rentals (much more expensive than what we paid though, when we were loading our luggage to leave two guys who had just arrived said they were going to charge them $600 for 6 days rental from there). They have a shuttle service now available. It's about 15min. from Playa and 40min from Cancun. The shuttle is available to Cancun only on Mon, Wed, Thurs and costs $12.00 per person (a cab is about $35) The shuttle
is available to Playa only on Mon, Tues, Wed, Thurs and costs $8.00 per person/rt (a cab is about $18, bus $1). You have to reserve the service with the hotel concierge. There's also a Massage service available, but the gym, tennis courts,golf course, lagoon and water park are all still under construction. There's another really large restaurant under construction as well at the south end of the pool and the new lobby is also under constuction
right behind the pool. So although the construction is going on all day I personally did not find it bothersome. There are plenty of palapa's around the pool and plenty of lounge chairs. The beach is very rocky, need sandals to walk on it. I saw a couple of people trying to snorkel off the beach. They will rent snorkle equipment, Kayaks and a little 2 person trimaran sailboat. I didn't see anyone using them but the prices were listed in the
Mayan times and we didn't spend a whole lot of time around the pool (only two days) They have an activities staff that does stuff like water polo, water volleyball, beach volleyball, underwater swimming races, bingo (I won two free drinks), etc. So anyway that's all I can think of right now. I'd love to go back after it's all finished, it will be amazing. They have a HUGE amount of land they are developing.

Alltournative Tours:
Well after seeing all your posts. I went to their web site and couldn't decide between the two tours so I booked them both online (Pac Chen on Monday and Nohooch on Wednesday). We paid $152 for both of us each time and all I can say is WOW! They were both great experiences! If I had to choose I guess I preferred the Nohooch Jungle Crossing tour because the cavern snorkeling is an indescribable experience I'll never forget! They were well
organized, fun, adventurous, safe, informative, everything I expected and more.

What can I say, the best word I can think of for 5th avenue at night is "enchanting". All of the lights and music and smells combined to create the most romantic atmosphere imaginable. The first night we made the mistake of not strolling all the way down from Ave. Juarez to Ave Constituenes. We ate at Los Rancheros that night which is not even half of the way down so we didn't even know till the next night that it just keeps getting better and
better as you walk down. It was amazing. Over the course of the week we ate at Los Rancheros, Karen's Pizza and Grill, the Panther,and Las Parillas. I only wish we could have gone to more of these great restaurants on 5th.

We also went to Cozumel on Sunday (very quiet, no cruise ships in Port), Xel-ha on Thursday (loved it-did the all-inclusive plan), Cancun on the Saturday we arrived and on Friday night for dinner at Lorenzillo's Lobster House. So in conclusion if you've hung on this far to all my ranting and raving. I LOVED IT! I can't wait to go back although it'll probably be a while :o( I'll be happy to answer any questions. Thanks for listening.

15  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal | Kilometro 48, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Price Range: £501 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Official Description (provided by the hotel):
Vidanta Riviera Maya is home to your perfect vacation, where Mexico’s exquisite beauty meets true luxury. From gigantic pools, boutique shopping, multiple world-class restaurants and unbelievable spas to a Jack Nicklaus golf course, beach games, sports, a gym and activities for the whole family. ... more   less 
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Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico

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