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Mayan Palace Riviera Maya
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Reviews (4,301)
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Reviewed 18 January 2011

We stayed here December 18th through Jan 1. Got up to take pictures of the sunrise and witnessed a couple getting engaged. If you know who they are, have them get in touch with me, I would love to forward the pics to them.
The Review.
ROOMS- Clean, well layed out, beds were in typical Mexican style- hard as a sheet of plywood. The maid service was great, with a turn-down every night.
RESORT - The property is beautiful, nicely set out, with the exception of the beach. There is no sandy access to the water, but we knew this going in. We never ran into an unfriendly staff member and had great service from anyone we had contact with.
POOL - one of the only ones we were able to find in Mexico that was heated. It is massive and warm, open 24 hours and for my wife, the highlight of the resort. We actually spent more time in it after dark, comfortably - at least until the chilly dash back to the room.
Food & Alcohol - priced on the heavy side, you will learn when Happy Hour is and where quickly ( at least after you sign your first tab). It isn't difficult to hit the 200.00 mark having a meal.
We rented a jeep and spent most of our time off property. Hopped across to Cozumel for six nights, walked Fifth ave a ton, and having been to the area eight times before were quite comfortable doing it. As a base of operation the Mayan was okay, a little further from town than would be perfect, but other than the costs to eat and drink there we had no complaints.
The cost of a round trip to Playa Del Carmen was the same as the rental jeep for a day, so it was an easy choice, and it made it easy to come and go as we pleased.
I would recommend this resort to a friend if they came forewarned. If you know the costs going in it's easier to enjoy yourself without stressing. This was our first experience with a non-all inclusive and we found a way to make it work for us, but if you are going to stay on site you could most likely stay at one of the all inclusive properties in the area for the same money.

  • Stayed: December 2010, travelled with family
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1  Thank scuba4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2011

This was my first time travelling somewhere that wasn't all-inclusive. SO it was a bit different, to say the least.

.it took us over 35 minutes to check-in (not impressed)
.we were told we would have a full kitchen, which was not true, we had a stove top and a mini fridge -- therefore we weren't expecting to spend majority of our money eating out. this was a huge disappointment. The website details are inaccurate

.i felt like the front desk was a disaster --> they kept cancelling our cards when we ran out of money then next thing you know we owed money because they let us go into overdraft

.the room service was great!

.the pool & grounds were unreal! and the grand mayan is crazy nice!!

.you can't swim at the beach ! you have to walk up about 10-15 mins

.the snorkel tour was a great experience (the water activity staff are totally commissioned based, MARIA was awesome)

.the restaurants are REASONABLY prices, however after eating majority of our meals at them, it does get pricey.

. playa del carmen is about 20 minutes away and should cost in a taxi 20usd$ - one way --> the resort provides a shuttle for 4$usd one way
.the MEGA is right by the shuttle drop-off & is way cleaner and has a better selection then wal-mart
.wal-mart is really busy & not as nice as MEGA.... you can find tons of products that you can get in the US or CANADA at both stores

**PLAYA DEL CARMEN is a great little city and totally safe! go onto the beach at 6th street and go to the restaurant called FUSION, great food & experience

  • Stayed: January 2011, travelled with friends
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2  Thank sunshine5287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2011

I am a Mayan Palace member of 5 years. This is one of my favorite Mayan Palace locations. However, this time I could feel a change in the attitude of the hotel. The Mayan Resorts have changed ownership and the changes they are making are not favorable to the Mayan Palace owners. There are now two new levels of ownership above the Mayan Palace and The Grand Mayan and I felt like an ugly stepsister. Of course, the marketers wanted me to upgrade to another level, what's new? My feeling from this visit and my November visit to The Mayan Palace in Puerta Vallarta is that they need to spend their money repairing the Mayan Palaces and bring them back to their original state. They are getting shabby wiht ancient T.V.s and dirty furniture. The property is beautiful, in the jungle and wildlife and bird watching is wonderful. Restaurants on the property are reasonably priced and the food is good. Pools are wonderful as is the beach.

  • Stayed: January 2011, travelled as a couple
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1  Thank JupiterEmily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2011

Mayan is a minimum of 1/2 hour from anything. Although they do have nightly shows which are pretty good, I prefer to be in town near shopping and restaurants. We did take their shuttle to Playa which worked out, but this was 40 pesos per person each way. Do it nightly and it adds up. I would not stay here again simply because of the location. Plan to shop at Mega where shuttle drops you. A bag of potatoe chips will go for $9 u.s. a muffin $4 u.s. at Mayan deli. The service is superb at this resort.

Lobby and grounds are just beautiful. The rooms are nice but not a knock out. Works out well with the kitchen to save a few dollars. The buffet at Del Lago was great; however other restaurants not open until 5:30 pm and I was told they weren't that great plus were pricey.

  • Stayed: January 2011, travelled as a couple
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2  Thank dchicag0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

This gigantic resort is quite a disappointment for a number of reasons, though its not all bad.

Overall the resort is huge, with only a few units located close to the pool area, so if you have forgotten something in your room you are looking at a 15 - 30 minute walk to retrieve it. The pool area is magnificent, and spending a day at the pool is fantastic, though it is particularly expensive and you are not allowed to bring any food or drink, so although accommodation may be cheap due to your being a member of the resort or an RCI affiliate, etc....you land up bearing significant costs just to live and be on holiday.

We were really disappointed with a few aspects, which are highlighted below:
1) Internet charges are ridiculous, and internet is really slow. While other places charge 10 pesos per hour, Mayan Palace charges 70, and unlike other places, this is for 1 hour from when you start rather than 60 minutes of use.
2) Taxi service is ridiculously prices also. 200 pesos to take you the 15 min drive into town is an absolute ripoff compared with taxi charges outside a resort
3) We stayed in a self catering unit, but they refused to supply us with a kettle to make hot tea (though we could get coffee tasting, lukewarm water from the coffee machine)
4) The curtains in our bedroom could not close properly, and the crack in the middle let light into the room at 5am. Not a major issue - though you would expect the basics like this to be sorted out in a '5 star' resort where you get the feeling they trying to work out how to charge you for the air you breathe
5) a constant dripping in the air duct above our bed had us awake for hours. Upon inspection from the maintenance guy, the hotel management told us this is how it is supposed to be.

In general, the staff are very friendly and it is a magnificent resort - but now having seen what else is available in this area of Mexico I would not recommend Mayan Palace for others.

  • Stayed: December 2010, travelled as a couple
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1  Thank Jay76Jhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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