We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Return Visit”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
IBEROSTAR Paraiso Del Mar
Ranked #8 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Pittsburgh, PA
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Return Visit”
Reviewed 5 January 2012

Returned to Iberostar Del Mar in June of 2011. We went on a Iberostar square deal, we knew no matter which Iberostar that we would get sent to that we couldn't go wrong. Were not dissapointed. Great beach, great service, great staff, exceptionally clean. Food so-so, but you are in Mexico and not a fine dining restaurant. Would return again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bean77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,592 reviews from our community

Traveller rating
    2,264
    1,499
    526
    195
    108
See reviews for
1,694
1,415
57
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (873)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Windsor, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 January 2012

We stayed at the Del Mar Nov 26- Dec 3. We booked an Iberostar Square Deal through Apple and were given rooms at the Del Mar. Actually, any one on our flight from Detroit who booked this Square Deal ended up at the Del Mar so that was a little disappointing because I thought the process was a little more random than having a hundred people on your flight all staying at the same resort especially since after walking around the other 4 resorts in the Iberostar complex were no where near capacity. I stayed at the Del Mar last year so I was hoping I would get a different resort.
Anyway, not much had changed at this resort. The grounds are exceptionally well kept and lush. The food still could improve a bit but for the price it is alright. The room maids were a hit and miss. Dirty towels were taken but not replaced every day and we only saw wash cloths on the first day so if you like to use a cloth in the shower, buy some cheap ones at home and bring them with you. The mini bar was not restocked every other day.
Having been there twice now, I probably would rather try somewhere else but overall, for the price, the Del Mar is a good choice. It is family friendly as well. The beach is very nice. Another bonus is that it is only about 20 minutes from the airport and about a 12 minute cab ride to Playa Del Carmen.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kim5721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 December 2011

WE have only ever stayed at the Palladiums so we decided to try something different. We have a great time grounds are beautiful I think its much larger that the palladium. Both are very comparable and no complaints.
As far as the 3 a lacarts go I tipped the reservation lady 15 and we booked all 6 nights the 7th being Christmas Eve Gala Dinner which was buffet excellent I might add!
They did an amazing job for the kids with Santa and all the festivities going on. Staff are great....Christmas eve a fight broke out between two families very embarrassing and staff did not know how to handle it .....but why would they who fights on vacation??
Entertainment was great. We went every day to the mall to get a crepe most people don't know the place is even there!!
WE stayed in 1148-1148 down by the beach it was a hike to walk to the lobby but after eating and drinking like we did it did us good to walk.
Spa wasn't free like the palladium everything had to be paid for I was disappointment in that.
As far as beach chairs go we have been traveling for 15 years and every resort if your not out by 830 good luck finding a chair...lol We stayed half time at the pool and half time on the beach. Pool had tons of room quiet areas and loud areas we prefer the action with the kids lots of games going on we get involved in everything... your vacation is what you make it know matter where you go.... rooms clean showers great room service great.
Check in and check out no problems.
Food was great no complaints.... people we have to remember its Mexico not downtown Toronto....
I was bothered with the tipping I noticed during the Japanese cooking show we were the only ones that tipped him I think if you get great service then give a tip these people have nothing.
We brought 6 gifts down and gave them to the workers for Christmas gifts.
We paid 905 taxes in for 4 of us over Christmas holidays great value and great deal. Anyone who doesn't have a great time here probably doesn't have a good time anywhere they go.

Room Tip: buildings 20-10 10 being close to the beach and bottom of pool. There is a buffet restaurant in betw...
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Travelmate09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 December 2011

Just visited this resort that gave us a good impression. Landscaping and territory is really nice, clean , a lot of architectural bildings to look at, pools, entertainement. Not the newest resort but kept in good conditions. Entertainments- very good, servers - really polite and attentive, housekeeping - no complains. Food- always can find something to eat but not a tons of variaties ( have seen better choices). Restourants are so- so - nothing special. The best one that we liked- Japanese, than - a Steakhouse. Brazilian is really on the lower side of the same name in other resorts. Servers are good but choice of food in the restaurants doesn't give you a festivitie of being in the restaurant - its more like eating in the buffet ( no exotic serving, dinnerware is not that of "fine porcelain".

Room Tip: Ask for building in the middle- closer to lobby and not far from the pool or beach.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ukitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2011

We had a great time with our young adult kids! The lobby, pool and grounds were immaculate. The rooms were standard and clean—except one of our rooms had a few tiny ants on the bathroom sink area. They cleaned it off the first night. I would have complained and gotten moved but we wanted our two rooms to remain close so we just dealt with it and didn’t put anything on the counter in the bathroom. We had building 12 which was the best location for us—close to the beach and the pool. It was quite a trek to the lobby and main buffet but we only went that way once a day.

Drinks at the lobby bar were the best!! We had a smaller buffet next to our building/pool. It was perfect for breakfast and lunch. The food was good, not great. Desserts weren’t very tasty but the ice cream was so yummy. We ate at two non-buffet restaurants. The Japanese was the best although our chef was disappointing in his “show” or lack of show. The Mediterranean was the other one and it was very good as well.

The beach was very nice and the pool was as well. We preferred the beach for a more relaxing atmosphere but the swimup bar was pretty fun as well.

We would return to this hotel but may opt for the Grand next time. There beach was nicer and less people.

Room Tip: Building 12 is very close to the beach and to the pool area. Loved that location!
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KelleyDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 December 2011

The good:
- Nice tropical settings. Walkways through the jungle
- Exotic animals roaming free: peacocks (including one albino), parrots, black and white swans, pink flamingos, coatis (mexican raccoon like animals)
- Friendly staff

The bad:
- Only one buffet is open for dinner. They claim they have two: La Plaza and El Mercado, but they both attached to the same kitchen and have the same menu. Thus, if you don’t have a reservation for other places (and we only had three included for the seven day stay) you stuck with the same buffet night after night and the food is mediocre at best
- Rocks and pieces of corals underwater near the shore line, scratch or bump your feet easily when you step on them
- The large swimming pools are not large enough for two resorts (yes those swimming pools you see in the resort pictures belong to TWO resorts: Parasio Del Mar and Parasio Beach). If you come to the pool after 9 AM forget about finding a free chaise lounge.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xaxa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 December 2011

My family and I just returned yesterday from our 2nd trip to the Del Mar and we can not wait to go back again(which we will do this summer)! We stayed 5 nights 6 days from 12-17-11 to 12-22-11 and it was amamzing!

Flight/Transfer to the hotel:
Smooth sailing. We arrived on a Saturday and there were many people at the airport coming in for the holidays as well. Our flight arrived early and it took us all of about 10 minutes to go through customs. This time we took a small bus to our hotel because there are more people to transfer compared to when we were there in June and only took and 8 passenger van. Our transfer took about 45 minutes.

Arrival to the hotel:
This was our second trip this year back to the hotel and as usual we were well taken care of. Check in only took a matter of minutes we emailed ahead of time for a room request, the lady in charge of making dinner reservations greeted us and quickly took care of our arrangments then the bell boy (he actually remembed us!) took our luggage and us to our room :) Everything was quick and easy.

Our room:
The room was just as we expected. Very clean and nice. When walking into our room we were greeted with a welcome back bottle of tequila! Our fridge was restocked everyday with water and every night our beds were turned down for us. This was a very nice touch. The third day the staff even came to our room with free iberostar t-shirts for returning, this was really nice. We had a few minor issues just with the t.v. and our shower handle, but they were quickly fixed.

Food:
The buffet was all good. we ate a lot of the mexican specialties, but there was always something to eat for everyone. Although we stayed at the del mar we ate a lot of times at the beach buffet because we had known some of the staff from last time and it was nice to talk to them. For lunch we ate at the pool buffet, always good but more basic then the main buffets. For the specialility resturants we ate at the steak house and the brazilian. both were excellent! no complaints, had filet at the steak house and a mixture of different meats at the brazilian. Overall the food is good. The key is to make a meal like you would at home to avoid eat a bunch of different things at once and getting tired of the food!

Staff:
What can I say except excellent!!!!! We love the star friends, they truly make the vacation enjoyable. Every staff member works very hard so we made sure to tip good! Often they work 13 hour days, but they do it with a smile on their face and no complaints. The star friends always provide many activites for you throughout the day, never a dull moment and they all took the time to truly get to know all of us. They became our friends and we look forward to seeing them again when we return.

The grounds:
Perfect - very tropical and lots of beautiful wild life. There is some walking, but we love it and need it after all the ice cream cones we ate. The misquitos were not bad like they were in june I would reccomend some bug spray since you will be going to a tropical area, but nothing to worry about. The pool and beach were beautiful as always and very well taken care of. Also, because it was christams time the hotel was well decorated for the holidays, lights, trees and all sorts of neat stuff!

Overall:
We loved our vacation and can't wait to go back again this summer. Christmas time is a busy time of year, but the hotel made it so you never felt crowded or overwhelmed. We stayed in buliding 17 which is right in between the beach and the buffet, which we found to be a perfect central location. This hotel and staff truly go out of their way to make this a wonderful vacation. Each time we have gone I have been sad the day we've had to leave because it is that wonderful. There will always be things on a vacation that are not perfect like how we had to get our tv fixed, but it was NOT a big deal. We were there to enjoy each other and the wonderful weather and entertainment and we did. I can't wait to return and I hope this review helps! Feliz Navided

Room Tip: Building 17 is a central location for everything :)
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank paridise2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
6.4 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 25 in Puerto Morelos
4.5 of 5 bubbles 8,399 reviews
0.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4.5 of 5 bubbles 4,821 reviews
0.1 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
4.5 of 5 bubbles 5,882 reviews
Show Prices
Show Prices
Show Prices
18.0 mi away
Moon Palace Cancun
Moon Palace Cancun
#21 of 181 in Cancun
4.5 of 5 bubbles 20,981 reviews
7.8 mi away
Ocean Riviera Paradise
Ocean Riviera Paradise
#77 of 214 in Playa del Carmen
4.0 of 5 bubbles 1,385 reviews
7.2 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#4 of 214 in Playa del Carmen
4.5 of 5 bubbles 2,997 reviews
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Paraiso Del Mar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Expedia, Holiday Gems, Hotels.com, LoveHolidays, Traveltool, S.L.U., Booking.com, TripOnline SA, Cancelon, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing