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“Excellent family resort!”

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IBEROSTAR Paraiso Del Mar
Ranked #8 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
McKinney TX
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excellent family resort!”
Reviewed 25 June 2012

We stayed from June 12-20 with our 9 & 10 year old boys. Overall we were very pleased with our choice of the Del Mar. It is a very solid 4+ star resort which is just what we expected.

RESORT - The resort is beautiful and very well maintained. Coatis, iguanas, peacocks, squirrels, raccoons and tropical birds abound. It is a large resort but easy to navigate. Unfortunately free Wi-Fi is not available anywhere on the resort. The kids were dissappointed that the Game Rooms consisted only of a few pool tables. All the staff was very helpful and friendly. The shopping center was nice and worth the visit (the food and sodas are free).

ROOMS - Room 1308 was in very good condition and in a great location for us. They kept our fridge stocked with plenty of bottled water, orange Fanta and Cokes. The air conditioner, television, shower and toilet all worked great. Even the beds and pillows were soft and very comfortable.

FOOD - The buffets were fair to good, about what we expect from an all-inclusive resort catering to many tastes. We enjoyed dinners at the Japanese, Steakhouse, Brazilian and Mediterranean restaurants. The Japanese and Steakhouse were our favorites. Lots of good meat at the Brazilian restaurant but it is outdoors so it was hot and too many flies around the appetizer buffet. Room service was very good. Our kids ordered chicken nuggets and tacos al carbon several times.

POOLS - Great pools. Something for everyone. There is always loud music and lots of action at the activity pool but there were other pools with plenty of nice quiet areas and lots of palapas.

BEACH - Fantastic! Rocky near the Activity Center but the next half mile is beatiful sand and water. Plenty of chairs and palapas. A grill on the beach offering a constant supply of hamburgers, hot dogs, fries, chicken, and etc. Lots of Star Friend activities taking place in the beach area (i.e. bocce ball, soccer, volleyball, archery, target shooting). We had a blast on the waverunners (wear goggles) and the ATV tour. Vendors walking around selling goods and massages. Every day of our visit was a yellow flag day which was perfect for playing in the waves or just listening to the waves crash while laying out.

We recommend taking a long walk down the beach to the south. A natural shoreline with lots of driftwood and interesting items washed up on shore (one day a section of an airplane showed up on the rocks, I presume from a dive site.?).

We got a good deal through Apple Vacations and feel that our vacation at Del Mar was a great value. We would definetly recommend this resort.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TexSuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Guest,

I would like to thank you for the awesome comments of your recent stay at our Hotel.
We are glad to know that your recent vacation was overall and pleased. One of our goals is the complete satisfaction of our guests, we appreciate all your feedback since its an open channel to improve our services and to make sure our facilities provide the best relaxing-fun during vacations.

As per the resort, we are delighted to know that the ground are well kept and that you enjoyed some time by watching all the wild life at the resort. It is good to read that the room you had was in a good location and also that the housekeeper did a good job by keeping you comfortable every day with the amenities and beverages at the room.

Regarding the food, we feel deeply sorry to hear that the buffet food was not good enough to delight you, be sure we will pass all your feedback to the Chef in order to improve the quality and selection at the Hotel. It seems that the specialty restaurants were well flavored enough to satisfy you, we will make sure they keep the same track to offer tasty food for all our guests.

We would really appreciate if we could welcome you to our premises in a near future, please if this is the case, send us an email to rpparaiso@iberostar.com.mx prior to your vacations, be sure there is much more we could do to make your stay memorable.

Sincerely yours,

Quality manager - Iberostar Mexico
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 June 2012

First of all let me start by saying, this hotel is amazing, but I believe all Iberostars are, the staff were the best I've experienced, they couldn't do enough for you! The restaurants were great, particularly the Japanese, the entertainment staff were lovely and all the bar staff were on top form all day everyday!
The bell boys were also great shuttelling everyone around! :)

The only negative things were the amount of mosquito bites we got and the loud/rude guests (Americans) we encounted! There were parents giving kids alcohol and mostly passing out and being carried up from the pool bar, the staff did all the could to discourage and stop this behaviour, but there's not much they can do when it is the parents passing on the drinks!

The restaurants I would rank as 1.Japanese. 2. Medatarainian 3. Italian 4. Brazilian 5. Steak 6. Mexican

The shows on a night time were okay very entertaining but we tended to sit in the lobby bar and then go dance in the disco which is surprisingly good!

I really do love Iberostars and this one is as good as the Others I've stayed in across Europe and the carribbean!


The settings are fabulous, surrounded by jungle but right on a beautiful beach! And lots of wildlife to spot!

Highly reccomend you go to this resort, and if you are worried about how big it is don't be there are constant shuttles taking you anywhere in the resort!

Have a wonderful holiday :)

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PrincessLKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Madame,

First of all I would like to thank you for your recent stay at our premises and the amazing review you did of your vacations.

The Staff would be amazed with all your comments, since they do their best to make all the guests feel like home, and even better. We are glad you had the chance to visit all the specialty restaurants and you have enjoyed them all!

We apologize you had experienced some issues at the pool caused by other guests, be sure all our staff will do their best to avoid this to happen. As its paradise, our grounds should look astonishing all the time, the gardening department work really hard to make sure you feel comfortable and jungle surrounded.

We would really appreciate to welcome you to our IBEROSTAR, since you are a loyal customer, please feel free to email us at rpparaiso@iberostar.com.mx prior your vacations, I’m sure there is more we could do to make your vacations the best.

Kindest Regards,

Quality manager - Iberostar Mexico
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USA, Virginia
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 June 2012

Iberostar Paraiso Del Mar 28-04Jun, 2012
Good: gorgeous property,  Birds and flamingo around; very good   sandy beach; plenty of umbrellas no need to get up early and reserve one. The beach is long and  clean-you can walk if you like. Many pools, a lot of activities around.
Buffet food is good for lunch and dinner.  Never stayed in line for buffet. Lots of dishes from vegetables.  Breakfast is just OK.

Rooms are clean and comfortable.  
Not good: no internet in the room;
Only in the lobby and you have to pay.
You can make only 3 restaurants reservation during 7 day stay.
If you are 15 min late-they will cancel your reservation and they did it for us. Even it was rain and it was difficult to make it on time. Not good!
A lot of moskitos! We stay end of May beginning of June and it is probably their season. So, be prepared!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NataliaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Madam,

I would like to thank you for your review and the time you took in sharing your experience at our Hotel.

At Iberostar our main goal is the satisfaction of our clients, that’s why we are taking your comments in consideration.

We are glad to know that you enjoy the fauna at our premises, our beach area and our services.

I sincerely hope to have the pleasure to welcoming you and your family back to our resort sometime in the near future. If this is the case, please contact us at rpparaiso@iberostar.com.mx if you should need any further assistance.

Warm regards,

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abingdon, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 June 2012

This place is the most beautiful, amazing, place we have ever been to !!!!

The service is the best we have had at any five star resort, the hotel is utterly stunning.
The grounds were breath taking and so well kept and clean it was a credit to the staff.
The food was fantastic and the ambience of the whole resort was perfect for a relaxing five star all inclusive holiday.
The rooms were so clean and fresh and had amazing views of the natural gardens with wild life galore.
We never became bored of strolling through this little bit of paradise.
If you want something really special with great customer service so you can relax and soak up the sun in the Carribean then go to this resort, you will not be disapointed.
It is perfect!!

Room Tip: Block 19 top floor, close to the main hotel but not too far to walk to the beach. amazing views.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank suziwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager - Iberostar Mexico at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear guest,

I would like to thank you for your recent visit and generous comments.

We are really glad to know that your experience at our Hotel, since our main goal is the satisfaction of our clients.

I already past your comments to the Manager of each department, since the best way to motivate our staff is from the direct feedback for our guests.

I would like to thank you again for all your comments and I sincerely hope to have the pleasure to welcoming you and your family back to our resort sometime in the near future. If this is the case, please contact us at rpparaiso@iberostar.com.mx if you should need any assistance.

Warm regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 June 2012

I expected a beautiful resort when we visited the week of June 9, but was a bit concerned with reading all of the varying comments about the food. With a group of 15 including young teens to college age kids, the 6 parents were hoping the food was going to appeal to all. It did!
First off, the check in was smooth and quick and they treated us to Mimosas upon arrival. We requested our 5 rooms be in the same building and close to the beach. They placed all of us in Building 12 which was a short walk to the beach and pool.
The rooms had alot of space, were clean, cool, and the refrigerators well stocked. Each day the maids had a towel animal made up on the beds. The buildings hallways and stairways were all kept clean.
What can one say about the grounds except they were beautiful. The pathways from the lobby pass the pool down to the beach were lovely. I have been to many resorts and this surpasses any that we have stayed in its beauty.
The pools are huge! The quiet pool was just that, quiet and relaxing. The lower pool had areas for pool volleyball and basketball and that is where the Star Friends had all of their activities. Our group had no problem getting chairs at either the quiet pool or the activity pool.
The beach was great. Some expected placid waters that we have seen at other resorts and were surprised that we had actual waves. There is an area that has coral in abundance and if you swim in this area expect stubbing your toes. But there is a large roped off area to the right that is coral free and is large enough to accommodate the swimmers from all of the resorts. At no time did we feel crowded at the beach or the water. They had enough chairs down at the beach too.
The food ended up being great. There was not one complaint about meals. Is it Le Bernadin? Trotter's? French Laundry? No it isnt and no one should expect food like that at any resort like this. But it was very good quality food and what a selection! Breakfast has all the usuals that we would expect plus mexican staples and a nice selection of fruits, veggies and salads. Same goes with dinners at the buffet. There was alot of slections for everyone and if someone tried something not to there liking, they at least tried something new.
The beach buffet was very good. Hamburgers and hotdogs, chicken, salads, french fries, ice cream and the paella cookout on the beach was fantastic! I loved the chicken. It looked like a thigh cut in half, which made it much easier to handle. It either had a light red bbq sauce on it or was plain. The bbq chicken was sooo good, i couldnt stop eating it through out the day. To my disappointment, one day they had plain chicken. I tried that and it tasted as if I had bitten into the richest tasting chicken soup I ever had!
We had our gourmet restaurants too. We were able to get all of us seated at a table in the Japanese, Steakhouse and the Brazillian restaurants. The steakhouse was good. Good meat all cooked to the way it was ordered. The Japanese and the Brazillian were different than what we have gone too here at home, but different doesnt mean bad. Their miso soup had seaweed in it, the veggies cooked on the hibachi were different, but to all of us, we commented on the differences and proceeded to enjoy the meals! The salad bars at the Steakhouse and Brazillian were were fantastic. Carpaccio and caviar one night! Great selections and all were presented well and fresh.
We were able to get another night at the gourmet restaurant but had to split up. 6 went to the Mediterranean where they all had steak and lobster and loved it. 9 of us went to the Mexican restaurant. As with the Japanese and Brazillian, the Mexican restaurant is not what we are used to at home. It's different. We all embraced it and enjoyed the meals! Try the salsa....its a habanero salsa that isnt too hot. Just enough kick and is excellent!
So as far as our concern about the food from some of the reviews, we had zero problems. I could see that people would complain because things are different than they might be used to back home. My advice is to expect the differences, embrace them and enjoy!
Can't say enough about the Star Friends. What a group of hard working, upbeat, friendly,energetic, talented group of people. They have as much energy at 9:00 am trying to organize aerobics, or beach bocce as they do at 10:00 pm when they are performing on stage for the nightly shows.
Some tips: try a massage on the beach and see if you can get Lucia....wonderful!
I may get this wrong, but try an Ocho Roho...or just ask for a bloody mary with beer instead of vodka. I saw it poured and asked what it was and then tried it. Not too bad! ...The bahama mama, or whatever other fruity drink you might like, you can walk over to the beach buffet and add some strawberry ice cream to it....superb! .....The resort is as large as everyone said. We had no trouble walking but if a big tram was riding by we hopped on. We did find out that if you needed a ride and knew you missed the tram, you can call the front desk and they will send a golf cart to pick you up. ......in the evening after dinner, take a walk to the shopping center on the grounds. Stores, more restaurants and a lovely setting......make sure you take mosquito repellent.
So the final question always must be, Would we go back again? Absolutley!

Room Tip: Lower numbers are closer to the beach. We had 12 and if we go back, that is where we would request...
See more room tips
  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Mr. Robert,

I would like to send you my warmest appreciations for choosing to be guests here and for all your compliments.

I will give all your nice and generous comments to the Manager of each department, so they can pass it to the staff, the best reward that we could have for all the hard work our employees do is give all this compliments so they know that they are in the right path and keep with the hard work.

I would like to thank you again for all your comments and I sincerely hope to have the pleasure to welcoming you and your family back to our resort sometime in the near future. If this is the case, please contact us at rpparaiso@iberostar.com.mx if you should need any assistance.

Warm regards,

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 June 2012

MANAGEMENT
As a repeat guest, I was not acknowledged. Also not once did I see the General Manager walk around the lobby, pool or restaurant to meet guests. In Punta Cana, the GM was always around checking on things and listening to the guest suggestions. I was also invited to a cocktail reception for repeat guests in PC. It was nice to be acknowledged for your loyalty.


POOL and STAR FRIENDS - federico, wendy... and all others... wonderful fun staff
I’m going to begin my review with the entertainment of the hotel. Yes, the star friends. I’m from New York so things have to be pretty exciting for me to get a wow factor. I was quite impressed at how motivated the star friends are working in the extreme heat from 10:00 a.m. in the morning until way after 11:00 p.m. at night. It all begins with the beach activities. My daughter was there bright an early to play volley ball beginning at 11:00 a.m. My son was delighted to be able to shoot the gun at the air rifle hut. You have to be about 13 to compete in the Archery. There is bocci ball and soccer on the beach. There was archery as well. Off to the pool area. There are quiet spots (plenti of chairs) or the noisy spot (next to the bar) (not so plenti of chairs) but one can find some along the way. The bartenders (there are two) work pretty fast. Bartenders can serve drinks from the staircase if you choose not to dive into the pool. Around the bar was a wee bit debris ridden! Yuck. I handed the bartender a dollar or two a day. I’m not a heavy drinker. A few times he brought me a cerveza from his bar to the side of the pool where I was sitting. I guess I looked lonley I was actually having a good time looking at all the drunken fools!
The pool games were fun. They had ball throwing (baseball/ football); water sports (jump rope on a surf board) pretty hilarious and all orchestrated by the star friend animation team. The main commentator was extremly comical. They had dance lessons by the pool and exercise. For the kids they had two days of hit the piniata! One piniata looked like dora. There was a little girl who loved dora so she was a bit confused to have hit her with a stick! We were all laughing. Lots of candy great for your kids teeth! LOL :0). Pool is beautiful. Iberostar (in comparison to Punta Cana Iberostar) gets a 2 rating out of 5 for cleansiness. I did not see the staff out early in the morning cleaning in and around the pools. I found trash from day before still on the ground. The water was cloudy and did not see any staff all but once go around the pool with a skimmer. In Punta Cana they scrubbed in wee hours of the morning and were constantly skimming throughout the day. I will say getting lost on the Maya/Lindo side their pool looked much cleaner and the area around it so go figure. And NO did not bother using the Lindo /Maya side by way of sneaking over and using facilities I am not entiled to. I was pretty happy at the del mar. It was hopping with action and fun.
ROOM
The rooms were pretty basic being that the del mar is the cheaper of the two. The beach accomodations and the buildings itself was much nicer. The maids leave the doors open. Yikes mosquito invasion. Please bring bug spray for the room. You will be a happy camper. Or better yet a mosquito net. I slept with a sheet over me like a coccon everynight and they managed to bite my face and fingers. Fingers are the worst! Please bring bug spray for night time. They eat you alive at the dinner buffet and the show theater. The bar was stocked. The coffee I made in the room was better than the restaurant. Word of advice, bring instant Nescafe. You will be a much happier morning person with a familiar brew. The room service you are only allowed to order five things? It makes no sense if you are in a room with more than four guests to only limit five items. I ordered chicken ceasar salad which was very good. Nuggets OK if you are hungry. Pizza again good if you are hungry. The food came in decent time about an hour. I had no issues with the room except the shower gave me trouble. I pressed the button and it wouldn’t stay. I had to press it more than five times for the shower to work. I was on the first floor. Watch for the spiders. Just in case your little one is allergic to bugs. My daughter is allergic to mosquitos they swell up. I did see across the way a couple of drunk guest handing from the second floor patio what an idiot. But no other issues with noise.

LOBBY
Beautiful lobby comfortable seating and there was always a waitress to take a drink order. Bartender very nice…more mosquitos so be prepared but still no complaints. The beach side of the lobby was prettier. The lobby bar was good for morning brew. Cocktails in the evening and a chance to relax when there is a wonderful breeze in the middle of the day.
The ATM is on the beach side. Spits out USD. The front desk changes USD to PESOS. If you are traveling on the buses and collectivos like I did ask for 10 pesos and 20 pesos. If not they will give you big bills. In the lobby area off to the side are pools tables with internet. You have ask for the equipment at the front desk. The second computer is free iternet. All others require a log on. Right next to the pool hall is the children’s Lucy Club. They use that location at night time so parents can go to dinner (they don’t advertise this but they are open till I think 9 or 10 for free). They also use that area when it rains. Its very basic but accomodating for children with a TV and air conditioned. The star café is there too which is air conditioned great place to hang out with friends. They are opened in the evening but during the day they are open but there is no bartender. Get a drink from the lobby bar a few feet from the star café and enjoy!

BUFFET FOOD
Ohhhhhkaayyy now…..let’s talk food…. not five star. Not even a four. Three at best but still can’t complain. There were plenti of food choices except carving stations. All but one which is either fish or beef or pork. I was a little dissapointed because in comparison to IB in Punta Cana. PC surpassed in this area.
The only grill action was the burgers and hot dogs. They did have veal one night I was excited taste great but then it was all down hill from there. The pasta was overcooked. A lot of food items were a mystery because there were no signs in english. The salad bar was good. The cheese was okay. The dessert was OK. The tacos were OK. The bread was tasty as well as the veggies which were cooked in butter. Oh I survived the food was subpar.

SPECIALTY RESTAURANTS
The Japanese was pretty good. The show was fun. Boy was it hot when the firing action occurred. What out kiddies. The rice was a bit uncooked but still good ..I guess because I was hungry. The service was good.

The italian was not bad. A pasta was a bit pasty but I had veal and that was not bad either. I just so happen to sit next to hillbillies. Really hillbillies! They sat at the table with their hats on! I had talked to the younger son (18) looked older at the bar and he was drunk as a skunk. When I asked him about college he said he owned three cows that made him a pretty penny and there was no need for college. He’d rather take care of his farm and reap the cow benefits. I was impressed at his work ethic but couldn’t believe he had no future plans for college. LOL….
The brasilian was not bad either. Fill up on buffet and wait forever to serve the meat! My kids fell asleep waiting for the food to come around. LOL

Kids Club
The kids club was boring for my kids. So of course they mishaved to get themselves throw out. Ummm excuse me mamn but both of them have to leave! LOL In appropriate language and fighting with each other. Oh my 8 and 9 boy and girl. W hat was I thinking? Mommy to have two hours to herself on a single parent vacation. No way no how…I was cool did not bother me a bit. I’m from NY gotta love emmm…
The night time activities at the 8:00 p.m. show for kids was fun, they were able to particpate in the shows. During the day they also had activities via the mini club which was just ok.

GOLF CARTS AND TRAM
It took me a few days to figure out the map of the hotels. With IBPDM being at the far end then, beach, maya, lindo, grand. The tram rides up and down the del mar..and the beach so I figure this is why it took so long to hop a ride. Patiently waiting on a busy weekend…oh about 20 minutes..i walked. Patiently waiting during the week…oh about 5 minutes..happy camper! It rode from the lobby area of the buildings to the beach. In the evening or in between if I flaged a golf cart and they were not busy I’d hop a ride and give them a buck. I had a bit of difficulty getting back from the shopping center. It seems the tram did not stop there at all needed to go to the main road. And no golf cart was will to stop . Once I stopped at the Lindo and asked the bell boy to call me a cart to take me back to the del mar and he gave me the dirtiest look. I’m from NY and he really pissed me off especially because I tip very well and said please and thank you. It came down to “hey you have a problem? Having a bad day?” kinda of response. I got my ride and then told him to have a nice day. I’m sure he wasn’t used to a “woman” talking to him that way….LOL.. If you have health problems and problems walking I would request rooms closer to the lobby/theatre/restaurant. I did because of my son. I had no problems with noise. I was located on the first floor. It was heaven because I ate at 6:30 pm. I was able to go back to my room for a mini siesta and wake up five minutes before show time! Only downfall was the midnight snack. I couldn’t help but grab some cookies when the restaurant opened after 11:15 p.m. for a mini midnight snack. All left overs…Yuk…except the dessert!

TRANSPORATION OUTSIDE OF HOTEL
You can get the golf cart to drive you to the entrance of the hotel. If you are going to ride the bus to DT Cancun you can either take the local bus or the collectivo. Collectivo about 30 pesos. Bus is cheaper but I think it stops in PDC first then transfer. Also to parent who want to save money to the CROCAN zoo the bus stops right in front of the zoo and the entrance is a few steps from the highway (just like the hotel). To go back you can will have to cross the highway. Just patiently wait until you see no cars in sight and quickly run across holding the kids hands. I had to wait about five minutes to cross but I waited for no cars because I was paranoid. A collectivo will stop but let the driver no Iberostar and look out for your stop (its not far) yell when its time to get off.
I took a cab to wet n wild…Yikes $47 USD. A bus from their home for three $4USD. It took longer but who cares. It was an nice air condition ADO bus. But I could have crossed the road and flagged down a collectivo I would have gotten home sooner instead of having to go to DT cancun which the local 2 bus stops right across the street from the ADO bus station. Bus leave very often.

Also I did the same to PDC. Took a collectivo to PDC and an ADO bus home. Much cheaper. The shopping in PDC is much cheaper than the hotel so stock up on tees and nick knacks. Can’t help but buy nick nacks. Do not pay no more than $10 bucks for a wrestling mask. Walmart sucks in PDC. But the food is worth taken a peak. Fresh baked goods. Walked off 5th avenue and felt safe.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cariocagirl1brasilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Madame,

First of all I would like to thank you for your recent visit to Iberostar Paraiso Del Mar and you r loyalty to our Hotel.

I already past your generous comments to our Star Friends staff, since the best reward that we could have for all the hard work that our employees do is give all this compliments so they know that they are in the right path and keep with the hard work.

We also would like to inform you that we are taking measures and working together with the Manager of each department of our premises in order to improve our services with all your feedback, since our main belief is the satisfaction of our clients.

On behalf of the Hotel management we would like to thank you for your feedback and comments since as I mentioned before, it provide us the opportunity to improve our services.

We hope to have the opportunity to welcome you and your family back in a near future, if this is the case we would really appreciate if you can contact us at: rpparaiso@iberostar.com.mx if you should need any assistance.

Warm regards.

Quality manager - Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pittsburgh
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2012

We traveled to Rivera Maya the first week in June on a 5 apple square deal and were pleasantly surprised with the hotel selected for us. The Del Mar complex is quite large but once you get the hang of it no big deal. The grounds are beautiful, the pool was great as were the rooms and the specialty restaurants. We ate at the Japanese, Steak house, and the Mexican restaurants. The buffet was pretty much standard for any all inclusives we have stayed at. The staff could not have been nicer. The beach was nice but the water was choppy due to the winds. The apple rep was very helpful as one couple had their luggage taken by mistake by another person who was staying at a different hotel. The Apple rep and Frontier Airlines went out of their way to locate their luggage and have it sent to our hotel. This hotel was a great value for what we spent.One other thing- at any other resorts we have stayed at you had to be up at the crack of dawn to get a palapa. Not the case here-never had a problem and it was really nice to be able to sleep in. As I said earlier the resort is quite large and we really prefer a smaller resort but I would return if I was guaranteed this hotel again.

Room Tip: We were in bldg 12 at first but after a heavy rain storm the ceiling started to leak and we were upg...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karavita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review, 9 July 2012
Dear Guest,

I would like to thank you for all the comments from your recent stay, we are glad you enjoyed your stay even our property is large and you prefer a smaller place.

We appreciate the time you took to send all this information to recognize the job all the staff does. We know that taking the square deal could be overwhelming as you do not know which property you will go to, however we are amazed that you enjoyed all your stay with us and you liked all the specialty Restaurants you went, Japanese, Steakhouse and Mexican.

We hope we could welcome you back in a near future, we are sure next time you will have the best time ever and some everlasting memories. If this is the case, please contact us before your arrival at rpparaiso@iberostar.com.mx be sure we will do our best to fulfill your requests.

Best Regards,

Quality manager - Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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