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“Great return stay”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Springfield, Missouri
Level 4 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great return stay”
Reviewed 13 August 2013

I have stayed at the del mar on many trips and am always happy to return. On this particular trip my daughter and I stayed at three different hotels, two of which were Iberostar properties.

First all I was very disappointed to find out that Danny, the best bellman they had is no longer at the hotel. This is a huge loss for the resort, as Danny has a very large following. I must say that Raul and Josue took great care of us and was always offering a smile and ride in the golf cart when needed. I also need to praise Edgar with security. He assisted us our first day and always greeted us with a smile and hola the rest of our stay, a very nice gentleman. Big D and Jorge, the bartenders in the lobby should be included in with the entertainment staff. Fantastic guys who will not only remember your favorite drink, but will keep you entertained for hours.

Great hotel for the value. Free wifi in the lobby and a towel hut on the beach that would sell sunscreen would be great additions to the hotel. It is a very large resort so bring comfy shoes and an umbrella just in case. Mosquito spray is a must this time of year. Make dining reservations when you arrive and don't get frustrated with people playing the towel game. I am an early riser, usually up by 7 am and I never got a front row palapa.

I love the beach here, one of the best in the area. Be sure to buy some hand made jewelry from Maria on the beach and say hi to Juan the lifeguard.

I am returning in November for a seven night stay and am looking forward to spending time at this beautiful resort.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shellywms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Guest,

First of all we would like to thank you for choosing Iberostar again for your vacations.

We are more than glad to know that your stay was fantastic again and that Josue, Raul and several of our Staff members were always assisting you during your stay. It is truly important for us to know this. We have already forwarded your comments to our Staff and the people in charge of every department to inform them your feedback and amazing comments.

As per the internet we are already working to provide internet service at the rooms and the public areas for our guests.

Your suggestions have been passed on to management for their consideration.

It would be our pleasure to welcome you back in November; please do not hesitate to contact us prior to your arrival to arrange the dinner reservations!

Sincerely,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Chicago, Illinois
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 August 2013

Activities - Tons of activities to choose from.... impossible to be bored. The Star Friends work really hard to make sure everyone has fun. Benito and Gabriel both took the time to get to know us and made our experience the best it could be.

Pool - Humongously gargantuan..... it goes on forever. There are 3 swim up bars.... getting a drink is always easy. Bring your own float for a truly amazing lazy experience. They do pool games twice a day and tons of people participate. The water is very clean and warm! If you want a cabana, you'll probably want to wake up by 7 am and throw your towels on it to reserve the spot. However, there are tons of lounge chairs at all times of the day.

Beach- Very clean, no water shoes necessary.... not really any rocks or seaweed to worry about. Easy to get a chair at all times of the day. Free kayak rental. You can lay in hammocks by the beach.... mmmmm.

Food- Everything was delicious.... lots to choose from. Great specialty restaurants. Try the taco joint in the courtyard.... some of the best tacos I've ever had.

Service - Amazing. Everyone was so nice even when you're asking them for free drinks all the time. The Star Friends and all the staff went well beyond our expectations.

Clubs - Check out the Galaxy NightClub..... Bottomless drinks, a huge dance floor, and Star Wars figurines make for a great night.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank dolphinml13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Guests,

On behalf of Iberostar Paraiso del Mar management we would like to thank you for choosing Iberostar for your vacations.

We would like to thank you in special for your recognition to all this single employees that make our hotel stand out and that at the end are the ones that would make you choose us again in the future.

Thank you for highlighting the beach, services, facilities and the food at the different restaurants and the taco bar at the shopping center.

We will give all your nice and generous comments to the people that you mentioned; the best reward for hard efforts is the recognition of our guests. That tells us we are on the right track.

We would like to thank you again for all your comments and sincerely hope to have the pleasure of welcoming you and your family back to our resort sometime in the near future.

Sincerely,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 August 2013

Food was bland at best.
Wifi for a fee and ONLY in the mosquito infested lobby... very inconvenient.
Teen disco located next door to the adult disco... not safe.
Front desk staff not helpful. Wait staff not attentive.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Guests,

First of all we would like to thank you for choosing Iberostar for your recent stay.

We appreciate you took the time to share your experience with us on Trip Advisor.

We apologize for not delivering the great holiday you and your family deserve. The management has already been informed and we will take your comments into consideration for our improvements and take corrective immediate actions where needed.

As per the internet access we are already working to offer it at the rooms and the public areas, providing more wi fi signal area for our guests. Our maintenance team fumigates public areas every day and rooms weekly, but when guests present concerns, they can do extra fumigations to ensure mosquitoes stay away.

As per the night clubs the Security department is always at the entrance of both clubs to ensure the guests only enter to the club that corresponds their age.

We would be more than glad to welcome you back in the near future, if this is the case, please do not hesitate to contact us prior to your arrival.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 August 2013

Our first trip to Mexico...My family and I (ages 15, 13, 11) stayed at the Iberostar Paraiso Del Mar from July 29th to August 5th. We stayed in buildings 18 and 19. At first, we thought that it was a long walk to the beach but it is not as bad as it looks on the map. It was actually a good location as explained by Daniel at the reception because it is close to the restaurants and lobby. In any case, there is a small shuttle that brings you back and forth all day.

Our room was spacious and was cleaned nicely everyday. The cleaning staff made a towel animal everyday that we always looked forward to see at the end of the day. We asked for an extra pillow and they brought it to us right away. The kids also ordered room service a few times and it was delivered within 30 minutes.

The grounds are beautiful and nicely kept. The pool was spectacular. The biggest I have ever seen. There is a quiet area and then the more lively action packed pool where the activities were held. The beach was beautiful and the sand was soft and white. There were plenty of palapas available at both the beach and the pool.

The entertainment staff worked all day…from 8 in the a.m. to late at night. Cesar, Edu, Christian, Benito and the rest of the crew do a great job in entertaining the guests and getting them involved. There were activities all day for all ages. My kids kept busy will beach volleyball, darts, ping pong, pool and beach games and the list goes on. The night shows were also entertaining which we enjoyed watching.

We attended 3 of the specialty restaurants. The Japanese is worth going to. The food at the Mediterranean Restaurant was served cold. The Mexican restaurant was ok but the guacomole was excellent. The food at the buffet restaurant was good. However, we found that there was a better selection in the buffet at comparable resorts we've visited in Punta Cana. No stomach issues which was my biggest concern. We ate at the pool restaurant (buffet) for lunch and then they also had a burger/hotdog/nacho/salad stand right on the beach for convenience. Overall, the food at this hotel was fine and most reasonable travellers would find it plentiful and of good quality.

For management to review: Free Wifi should be standard for guests in the lobby to accommodate travellers researching potential excursions and to do web check-in for their return flight.

My family had a wonderful time at this hotel and we all agreed we would definitely return again.

From Toronto, Canada

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Greg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Clients,

On behalf of the Iberostar Paraiso del Mar management we would like to thank you for your recent stay.

It is great that your entire stay was great and you found the services and facilities provided at the Hotel fantastic. It is our pleasure to know that our Staff made an outstanding effort to make sure your stay was incredible. The recognition of the staff’s hard work is the best reward.

It is great to know that you found lots of activities at the Hotel and enjoyed them all during your stay.

We would also like to inform you that we are already working to provide a better internet service at the facilities for our guests.

It would be our pleasure to welcome you back in the near future and enjoy again an amazing stay with us.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 August 2013

"Welcome to Paradise" was our greeting on arrival on 23rd July 2013 for 14 nights, by bellboy Phillippe, which after a 12 hour flight from England was a much appreciated warm welcome - and how right was that saying!
The place is immaculate:- grounds, beach, pool, rooms, restaurants and bar area. All of the food is of a high standard, at the a la carte and the buffet restaurants. Our favourite a la carte was the steak house. The breakfasts were excellent, so much choice, and staff are on hand to whip you up an omelette of your choice.
All of the staff work extremely hard, polite, helpful and happy!
The Star Friends worked hard to entertain with no effort at all, clearly they all loved their jobs.
Our favourite Star Friend was Caeser, he did make us laugh, and Benito also, who did the cycle ride.
Other staff who provided an excellent service was Phillippe the bellboy, nothing was too much trouble. Alfonso the concierge, helped us out with an ATM problem, as the instructions were in spanish. He actually came to the ATM with us to assist, and gave us his business card in case we had any other problems throughout our stay.
Jorge the bar man was also very friendly and was genuinely interested in our opinion of the resort and Mexico.
All the reception staff were extremely knowledgeable and helpful. Just as well as our First Choice/Thomson representative knew nothing!!
We found only one member of staff to be hostile and miserable- the manager of the Elfaro snack restaurant. Tall bloke, we called him Count Dracula. He was very hostile and chased us away when we tried to get a drink after 4 one afternoon. We said hello to him and smiled on numerous occasions but he ignored us and his miserable face never altered. He seriously needs spoken to about his attitude, he's letting the Iberostar image slip.
I don't understand the People on here who complain about the size and the walking- The size makes it variable:- choose between days at the fantastic beach or days at the extensive pool; nights can be spent in the lobby or catching the show or a walk up to the shopping centre for a drink in the bar followed by nightclubbing. I had my two children aged 18 and 21 with us and they loved the place and it was a very safe environment.
I would advise to do the cycle ride early on in the holiday. A Star Friend takes you round, its fun and helps you get your bearings. I would also advise trying the tacos and the ice cream at the shopping centre- both delicious. Trips - xcaret is a must. With there being four of us it was cheaper to go through the agent at the hotel rather than our own travel agent. Not only was it cheaper but we travelled by taxi rather than in the bus, which picks up at other hotels. It's worth checking this out. .
Please be wary of the ATM s on the complex, they charge ridiculous amount for withdrawals. Use a proper bank at playa del Carmen. Had we known the safety deposit boxes were free in the room we would have took all cash.
To the Management:- We will be returning next year, we've found paradise and can't wait !!

Room Tip: We stayed in block 12, which we found ideal. Blocks 12 to 15 are the best for us, near the beach and...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Guests,

First of all we would like to thank you for choosing Iberostar for your recent stay and also for sharing you amazing comments regarding your experience.

We are more than glad to know that everything was incredible during your stay and also that you enjoyed the food at all the buffets, snack bars, and specialty restaurants. The Chef and his staff will be happy to receive recognition for their efforts and hard work.

It is fabulous that you took the time to recognize our employees and the great service they provide to our guests, it is their best reward since it keeps them motivated to deliver amazing service and a great vacation to our guests.

We regret to know that the service provided at the snack bar was not as you expected and made you uncomfortable during your stay. We have advised the Food & Beverage Manager and the Hotel management to follow up this matter since this is far away from the experience we want our guests to take home.

It would be our pleasure to welcome you back; we are already looking forward to your next visit to Riviera Maya.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2013

Nice people/staff and well maintained resort.

Scope for improvement for them:
- WiFi needs to be made available in the rooms. At the least a wired Internet connection in the room would be very helpful.
- Frequency of the transportation within the resort needs improvement. It was supposed to be 10 minute frequency and a couple of times we had to wait about half an hour.
- It would be great if they have a couple of English speaking members in the restaurant staff, or if they provide clearer signage by the food to indicate vegetarian/allergy information.

That said, we would not hesitate to go there again or recommend this resort to others.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank nachettha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 19 August 2013
Dear Guests,

First of all we would like to thank you for choosing Iberostar Paraiso del Mar for your vacation.

We appreciate your sharing your feedback with us since it helps us improve our services. As per the internet access we are already working to provide internet access to the rooms and the public areas as the pool. Thank you for your suggestion!

Regarding the transportation, we have the white trains that run from 7 a.m. to 11 a.m. and from 6 p.m. to 10 p.m. to provide transportation to our guests, but we are sorry to know that you had to wait for longer than 10 minutes at times; their frequency highly depend on the amount of stops it has to make and the time taken in each stop. However, management will be informed of this.

As per the allergies or vegetarian needs, the concierge can print our guests a letter explaining the condition in Spanish to present it at the restaurants to have a better idea of the food you would be able to eat. We apologize if these procedures were not offered during your stay. We also have a chef hostess at the restaurants that speak English to assist our guests with any special requests. Your comment is very valid and makes us realize this has to be enforced. The Food & Beverage Manager and Public Relations Departments will be informed so that future guests feel safer in this respect.

It is great to know that you would visit us again and also recommend us; it will be a pleasure for us to welcome you back in the near future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2013 via mobile

Me and my husband travelled to the delmar on the 18th of june for two weeks for our 25th wedding anniversary from the moment we got there the staff where amazing the check in was very quick and the staff very helpful.the food was fantastic the al a cart restaurants where very good ,the rooms are lovely we stayed in block 13 very close to the pool and beach,the pool area is very clean with 3swim up bars had no trouble getting sun beds if you go to the beach you need to get there early for a bed.animation team work really hard and try to get everyone involved but are not pushy,be prepared to do lots of walking or jump on the golf carts u will always find one.we loved everything about our holiday and would highley recommend the del mar hopefully will be returning next year with more members of the family.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 16 August 2013
Dear Guests,

We would like to thank you for choosing us for such a special celebration as your 25th wedding anniversary.

It is fantastic to know that our services, facilities and the Staff made sure this occasion was special from the beginning to the end.

It would be a pleasure for us to welcome you back in the near future and offer you again an unforgettable vacation.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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