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“SUN TOPIA”

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IBEROSTAR Paraiso Del Mar
Ranked #8 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Kissimmee, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“SUN TOPIA”
Reviewed 4 November 2013

A month ago 4 of us went again to Playa del Carmen to Iberostar Paraiso. What a great time we had ,no pressure to do anything. If you wanted to swim with dolphins or ride on the beach on a horse and it was a bucket list item everyone was so accommodating just a little slice of heaven. Great front desk personal, after the 3rd day they new me by name which was very impressive. The drivers of the luggage carts always picked you up if they saw you going in their direction. Check in and out was simple, the bus ride to and from the airport was comfortable and A/C was set at a comfort level that was great. The driver was more than happy to answer any questions about the area. Our room was meticulously maintained during the entire stay. Food was good at all restaurants all the maître des greeted you as though you were family. The chef's were happy to answer any questions about spices used and how to prepare a particular dish, fantastic because I enjoy cooking. The beach was beautiful not too many vendors.
The liqueur could be taken up a notch possibly but that was it.
I have been very fortunate I have traveled all my life. I keep going back to certain ones which have impressed me the most. This is top on my list
Thank you kindly for a great memory.

Room Tip: A room close to the ocean and not far from the pool. Life is short when your think of woulda coulda...
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  • Stayed December 2012, travelled with friends
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Helpful?
Thank JOHN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 November 2013
Dear JOHN,

First of all we would like to thank you for choosing Iberostar Paraiso del Mar for your recent stay and for your wonderful words.

It is great to know that you had an amazing stay and that you were so pleased about the service provided by our Staff, the facilities and the beauty of our grounds. The Executive Chef and his Staff will be very happy to know that the food in every restaurant was great and enjoyable.

Our Staff and the management are committed to delivering the most amazing experiences to our guests, so it is very motivational to know we achieved this goal with you.

It would be our absolute pleasure to welcome you back so that you can enjoy again the paradisiacal environment we have to offer in the Riviera Maya.

Sincerely,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,637 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (878)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Beamsville, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 November 2013

Wow! what a beautiful resort. Lets start with our arrival. Great porters. Very friendly and very willing to help out and answer questions. Front desk staff also understand that customer service is their top priority. I have to be honest, I don't have any bad things to say about any of the staff at this resort.

Food was great at all buffets. Service at all bars was excellent! Our room was very nice and very clean each day after we messed it up with wet towels and sand from the beach.

Beach area was excellent. We had no problem getting shade and chairs. We really loved the large pool, even though part was closed for repairs.

I want to thank the entire staff for allowing us to have a wonderful vacation!!!!!!

The only advice I have is to other guests who forget they are on vacation. RELAX when you are at a bar or a line up at a buffet and wait your turn. What's your rush????

A better WIFI package is needed and more wheel chairs or possibly walkers for guests with disabilities. I did like the golf carts that were always available to take you from the lobby to your room or to other parts of the resort. Just give them some notice and relax you are on vacation.

Every staff member at this resorts deserves an extra day off this year for their excellent customer service. This includes the employees who maintain the grounds and the cleaning staff who keep the interior areas spotless.

I will definitely be returning.

Room Tip: We were in block 17 and faced the pool/jungle area. Close to pool and buffet.
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  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
1 Thank Jangra100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 12 November 2013
Dear guest,

We would like to thank you for taking the time to share with us and other travelers your opinion of your stay at our Iberostar. We truly appreciate you took the time to share these spectacular comments with us.

It is amazing to know that all our Staff was courteous and they exceeded your expectations with their service, our Staff is committed to delivering the best quality and a service of excellence.

We are happy to know you are intend to return to our Hotel, we have forwarded your feedback to our Staff and the people in charge of every department than contributed to making your vacation special.

We look forward to seeing you again in our hotel. Please do not hesitate to contact us for any assistance.

Sincerely,

Quality Manager
Iberostar Mexico
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Shoemakersville
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 October 2013

We have been to the property in Mexico 4 times and would go back again in a minute. You never know who you'll make friends with. We actually ran into 2 women we met at the Iberostar in Punta Cana while hanging at the pool 2 years ago! Small world.

Went to this spa & had a massage & chocolate wrap. Heavenly. My husband went golfing and said it was the best course he was ever on. The staff was very attentive...kept bringing them drinks & offering them food. We would both definitely do it again. Go, relax, enjoy!

Room Tip: We were in building 13. Room 1343 is on 3rd floor...remember no elevators but walking is good for w...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank JudithS761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 5 November 2013
Dear Repeat Guests!

First of all we would like to thank you for choosing us for your 4th time in Mexico!

It is truly amazing to know you have chosen us and again, and you had once again an amazing stay and an unforgettable vacation.

We are happy that everything was formidable during your stay and that you enjoyed the Spa, the Golf and all our facilities.

We would like to thank you for your nice review and we sincerely hope to welcome you back in the near future for another amazing stay.

Truly yours,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida, USA
1 review
Reviewed 31 October 2013

Our trip there was excellent! Mind you we are a 2yr married couple with no children. We enjoyed the deal we received for traveling to this resort. Our flights from FLL were included in this very cheap and lovely experience. We were also offered $150 in resort credit to use for specified services that came in handy. The food was awesome. This resort had a rainforest, jungle feel to it. Whereas the Lindo next to it has a more beachy, modern island feel to it. There are like 4 resorts rolled into the same area and you can experience all the amenities in all of them when staying in only one of them. There is a shopping mall area located in the area with other excellent, tasty food and smoking options for the smokers in the building. We experienced a few excursions that were very nice. Exclaimer: ask what days the excursions you want are available! We were disappointed to find out the excursions we wanted were not available on the days we wanted. So be careful in that aspect. They are renovating all the Jacuzzi's so none were available during our stay. Only another large pool portion and pool bar was open. However, when its done it will be another beautiful area to experience. The beach was absolutely awesome and beautiful. Great experience!! I would recommend staying here again!

  • Stayed October 2013, travelled with family
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Review collected in partnership with Iberostar

Helpful?
Thank Reece1nonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 5 November 2013
Dear Guests,

On behalf of the Iberostar Paraiso del Mar Staff and management we would like to thank you for your recent visit to Mexico.

We appreciate the time you took to share your amazing comments with us since it provides us great information regarding our services and facilities; it also gives us the opportunity to congratulate our wonderful staff.

Thank you also for highlighting the beauty of our rooms, the surroundings and the vegetation around the Hotel. The Chef and his Staff will be truly satisfied to read your feedback about the food; they work very hard every day to provide a daily amazing experience to our clients.

We are happy to know you are intend to return to our Hotel and we feel privileged to have had the opportunity to serve you.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2013

There were 5 ladies that travelled to this resort on Oct 16th for a week. We had the most amazing time and could not say enough good things about the staff, hotel, service and beach. Our room was clean, yet not overly spacious as there were three of us sharing.
We had such fun exploring all that was offered. The beach was incredible and crystal clear water. The fish were plentiful which made out snorkelling experience so interesting. The food was very good and I had one of the best steaks I have had at the ala carte steakhouse.
The staff, especially Gama, Dario, Edwin and the rest of the entertainment crew were all very professional, respectful and fun. They work so hard and for such long hours but you never see them unhappy or with any less energy. I commend them all. It was like leaving good friends at the end.
I wish we were returning tomorrow, and will definately return to this area and would highly recommend this chain of hotels. Thanks to all for a wonderful time.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank LorraineB1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 5 November 2013
Dear LorraineB1111,

On behalf of the management we would like to thank you for your recent stay and for sharing your comments with us and other travelers on Trip Advisor.

We would like to thank you in special for your recognition to all this single employees that make our hotel stand out and that at the end are the ones that would make you choose us again in the future. We will forward your comments to our Star Friends team; they will be thrilled.

It would be our pleasure to welcome you back in the near future in your next visit to Riviera Maya.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2013

The hotel room was very nice and roomy with our own balcony! We were near the pools and the beach, but we were far from the lobby and the restaurants (about a 10 min walk) so that's a drag when you forget something! But there were sometimes golf carts that brought you around. The food was okay, but I ended up eating mostly chips with guacamole and ice cream! We were only aloud 2 restaurant reservations and the Mexican restaurant was delicious, but the Japanese one was not too impressive. However, the snack bars by the pools and the beach were very convenient. Very good overall for the price!

Room Tip: If you want to be close to the pools and the beach, choose rooms in the buildings 11-12-13, if you w...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank naancyyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 5 November 2013
Dear Guests,

On behalf of the Management of the Hotel Iberostar Paraiso del Mar we would like to thank you for choosing our Hotel for your vacation.

We appreciate your sharing your opinion with other travelers. This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to improve our service daily.

We have already forwarded you feedback and comments to the Staff and the people in charge of every department, especially to the Chef and his Staff, be sure they will take all your comments into consideration for their future changes.

We would like to thank you for choosing us as option for your vacation in Mexico and we truly hope to welcome you back in the near future.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2013

We spent 9 days here in October 2013 and absolutely loved it! I'm not sure where the negative comments about food or beds came from, our food was the best we've had at an all inclusive and the beds were very comfortable. The best part of our trip was the Star Friends. We have a 10 and 12 year old and they were entertained the entire time. The Star Friends (who are the entertainment staff who run games, pool games, nightly shows, etc.) were so welcoming, learned my kids names and made us all feel so welcome. There were so many activities to keep my kids occupied, archery, tennis, soccer, volleyball, bocceball, dancing lessons, crazy pool games, beach party, pool party, horseshoes, plus kids club and nightly shows. We all had a blast. All of the waiters were so nice and went above and beyond to serve us. We left a tip every day in the room and would come back to extra drinks and little towel animals. We also left tips at meals and the waiters were just phenomenal. The last two days of our vacation it rained, really rained, all day long. THey moved all of the games into the theater, set up ping pong tables in the lobby. Played karaoke and bingo in the theater. They made sure we weren't bored even though we couldn't be at the pool or beach.

At night they had a kids show at 8, then they take the kids (if they want) to the kids corner, the adults play bingo. THen they call up all the people who won at the games throughout the day and they get a certificate and medal. My son won 5 days and loved it! The show nightly is at 9:45 and it was great every night.

For dinner reservations, you are only guaranteed 3, but you can get on a wait list, you have to go back between 3-5 to see if you can get in, we got in every night, sometimes it was 9 but we didn't care. There are Coati animals on the resort, they look like a cross between a monkey and an aardvark. The first day they kind of freaked me out, but if you don't feed them, they don't bother you and I didn't really notice them after that.

Also, I know we traveled at a down time of year, but the value at this resort was amazing, we got our moneys worth and more!

The resort is also very large which was nice for walking and exploring. We will definitely be back!

Room Tip: Building 16 is close to the pool but far enough away from the restaurants and theater that it isn...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 0723Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 5 November 2013
Dear Guests,

First of all we would like to thank you for your recent stay and for sharing your comments with us on Trip Advisor.

We appreciate your feedback since it provides us a great source of motivation and helps us to keep improving our services and facilities. We are truly happy to know that the facilities, grounds and most of all the service from our Staff was outstanding and made your stay a fantastic experience.

It is fantastic to know that you and your family enjoyed all the activities that our Star Friends’ team prepares with so much care and dedication.

It would be our pleasure to welcome you back in the near future and enjoy again an unforgettable vacation.

Sincerely,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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