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“Beautiful holiday”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 19 June 2014

I went in April with my husband for a big birthday. We loved the resort the staff very friendly and helpful. Our room was close to the beach so very quiet at night time. The entertainment was ok staff worked really hard. bar staff great and meals good what you would expect in this type of resort. Overall enjoyed holiday had one problem with room and was fixed within the hour. I recommend booking restaurants early as sell out quick. Great place would definitely go back.

Room Tip: Ask for a room nearer the beach quiet at night
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  • Stayed: April 2014, travelled as a couple
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Thank Shirley64uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 27 June 2014

Dear guest,

We would like to thank you for choosing IBEROSTAR Paraiso del Mar for this special occasion.

We love to receive comments like yours since it provides a fantastic motivational tool for our Staff members. We are glad that your stay was enjoyable and the service provided by everyone, made your vacation unforgettable.

We appreciate that you would consider us for your next vacations; we are looking forward to hosting you again!

Sincerely,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,529 - 1,535 of 4,927 reviews

Reviewed 18 June 2014

The food was not good at all. the front desk wore really rude and the rooms wore alright first day we had lots of bugs in the room. the mini bar was not stock like they said i complain about the bugs and the front desk acted like they did not care at all. mexico is a beautiful country will go back but not to this resort.

Room Tip: do not get a first floor room. and make sure you get a room closer to the pools
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  • Stayed: May 2014, travelled as a couple
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Thank alex c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 June 2014

Dear client,

On behalf of the management we would like to thank you for choosing us for your vacations.

We apologize for the inconveniences you experienced during your recent stay. We take all the feedback from our guests into account, since the information provided allows us to have our weaker areas identified, so that we can do something about it.

Your review has already been shared with the Front Desk Manager to verify what happened and to make sure every comment is taken as a priority for its solution. Concerning the minibar, it is restocked every second day and if something extra is needed our staff will be happy to send it to the room.

We hope to have the chance to welcome you back and restore your confidence in IBEROSTAR Resorts.

Truly yours,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

My family and I recently stayed for 7 nights at Paraiso del Mar. Before I begin my review, I would like to mention that I sent 2 messages via on-line chat to Iberostar and another email directly to a person suggested by a fellow trip-advisor user prior to my arrival with regard to our room request and DID NOT RECEIVE ONE REPLY! So, needless to say, I was not very impressed with Iberostar's service before I even arrived. Upon arrival, check-in was not very well organized. We arrived around 1PM and there appeared to be 4 people behind the desk but not one of them seem to know what was happening. We had 2 rooms booked and only one was ready at arrival. We stayed in building 18 which was a little far from the beach but we were told that was a close as they could give us. We were given an envelope and told to check back later for the other room. Nothing was explained to us. Note - they give you towel cards in your welcome package which look just like your room key. You are responsible for your towels the entire week. If you misplace one or someone takes it, you will have to fight the front desk for another. The towels were so thin that you could read a newspaper through them but a necessity nonetheless. (We even had a staff member pound on our door at 9:30 one night and asked us how many towels we had. Not sure what they intended to gain by this visit.) For the cost to stay at this resort, the towels and replacement policy should be revisited. Our rooms were OK. Our kids' TV worked sometimes and not others. Our room did not have an iron and when asked for one at the front desk, we were given one that didn't work. The hairdryers in the bathroom were like drying your hair with a vacuum cleaner. After saying all of these negative things, we loved the resort. The grounds were beautiful and well kept. The staff was great (except for front desk). The guys and girls running the activities were wonderful. We looked forward to the beach and pool side activities. They tried hard to get everyone involved. The bartenders were hard working and friendly. Our service at breakfast were great. The food was good - not great. I would recommend the brazilian and steak restaurants - they were very good. The boogie nights show was quite entertaining (if you grew up in the 70s). Aside from the bumpy start, we had a great stay.

Room Tip: If choosing is an option (which was not in our case), I would suggest a room closer to the beach an...
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  • Stayed: June 2014, travelled with family
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4  Thank cindy63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 June 2014

Dear guest,

First of all we would like to thank you for choosing us for your vacations in Mexico.

We appreciate your sharing your recent experience with us. We are happy that you pointed out the beautiful grounds and the attentive service from our staff.

The Food & Beverage Manager will be happy to read your comments regarding the service and atmosphere at the specialty restaurants and main buffets.

We regret to know that your experience started with certain issues. This is certainly not the service and experience we want our guests to take back home and we have shared your feedback with the Maintenance and Housekeeping Departments to ensure the rooms are in perfect condition prior the guest's arrival.

We hope to have another chance to welcome you back and enjoy once again our service and friendly staff.

Sincerely,

Quality Manager
IBEROSTAR Mexico

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Reviewed 16 June 2014

Front desk staff did not understand English well and did not put our family in the same building. Drink quality varied tremendously from different bars and restaurants. There are 5 resorts on the property and you can't use all of them but you can't tell where one ends and another starts.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Iberostar.com
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 19 June 2014

Dear client,

On behalf of the management we would like to thank you for choosing us for your vacations.

We thank you for sharing your feedback and comments of your recent experience at the Hotel.

We regret to know that your experience was not as expected and you experienced some language barriers during your check in. Our Front Desk Staff is bilingual and some of them multilingual, however, we will forward your feedback to the Front Desk Manager to verify this situation and make sure our Staff takes more time to explain the different services and locations. We apologize about any miscommunication issue.

The management takes in consideration every comment our guests’ share with us. Yours will not be an exception and will be forwarded to the Food & Beverage department. We indeed offer different brands and types of alcohol in the different locations.

We sincerely hope to have the chance once again to welcome you and restore the confidence in IBEROSTAR Paraiso del Mar.

Truly yours,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Friendly staff. Quiet 3rd floor room. The pools, beach, and restrooms were very clean. Food and drinks were great. Nightly shows were excellent. My family enjoyed seeing the peacocks and other animals on the resort. Transportation through Apple Vacations was on time and Apple reps were helpful. Would go back in a heart beat.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Iberostar.com
3  Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 17 June 2014

Dear guest,

On behalf of the Staff of IBEROSTAR Paraiso del Mar we would like to thank you for choosing us for your vacations.

We are more than glad to know that your experience was amazing and our Staff delivered an incredible and friendly service. We appreciate your comments on the pool, beach and the grounds.

It would be a pleasure for our Staff to welcome you back in the near future and enjoy the Riviera Maya once again.

Truly yours,

Quality Manager
IBEROSTAR Mexico

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Reviewed 15 June 2014

Beautiful hotel! We had a party of nine and our stay was amazing! The staff was very friendly and was always eager to help. The rooms were nice and modern. The pool and beach was amazing. The swim up bars had all sorts of drinks. The beach was clean and everyone was able to get a beach and pool chair. The food was great! Good variety and very clean eating areas. I would recommend the specialty restaurants too. The entertainment team was great and the shows were good but not as amazing as some other resorts that i stayed at. Complex is enormous and VERY BEAUTIFUL. I didn't mind the walk to the pool or buffet because I was able to enjoy the beauty of the resort. There is a trolley that comes every 15 mins that takes you around the resort. But many times I preferred to walk instead. Overall, we had a great time and a great experience. Thank you Iberostar for making our stay so amazing!!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Iberostar.com
4  Thank Victoria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 17 June 2014

Dear guest,

On behalf of the management we would like to thank you for choosing us for your vacations.

We truly appreciate you took the time to share your wonderful review. It is a pleasure for us to know that everything was amazing and you enjoyed the food, service, quality, facilities and the entire hotel.

It would be a pleasure to welcome you back in the near future and offer you again another great stay!

Sincerely,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

The Good: The property is very beautiful and well maintained. The Pool is magnificent. The beach area had plenty of shaded seating, hammocks and cabanas. There was plenty to do during the day on the property. Rita the Zumba instructor was very fun and the Salsa instructor from Mexico City (forgot her name) was good too.

The bad: The food was not the best at all. You could usually find something you liked on the buffet. The theme restaurants were nice visually but the food was not the best. Lobster Tails and Filet at the Mediterranean restaurant was so disappointing. The Japanese Steakhouse was tasty. The Taco bar in the plaza was a cool place to grab a variety of tacos but the wait was usually very long. The mixers and juice used for drinks all had a weird artificial sweetener taste that was very overwhelming. Simple drinks like Vodka and pineapple were just gross! The beds are very, very hard. We contemplated sleeping on the couch a couple of nights. And be sure to bring bug spray, I don't think they do much to spray the grounds for biting insects. I've been to resorts in the DR where they fumigate early every morning.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Iberostar.com
3  Thank AggieLady2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 17 June 2014

Dear client,

First of all we would like to thank you for choosing us for your vacations and for taking the time to share your comments with us.

Thank you for your remark on the beauty of our grounds, pools, beach and outdoor areas. We are more than glad that also the Staff offered you an amazing service and are grateful for your recognition for Rita and the Star Friends.

The management always takes in consideration all the feedback from our guests, so we will share these specific issues mentioned with the Head Chef so that he can continue working to offer the best.

We would like to mention that following our guests' requests, the new mattresses ordered for future replacement are softer, but you can also order foam mattresses during your stay, to make your bed softer if you feel is too firm for you.

Please receive our sincerest apologies for not delivering you an exceptional vacation. We hope to have the chance to welcome you in the future and restore your confidence in IBEROSTAR chain.

Truly yours,

Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
Price Range: £123 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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