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“Amazing trip”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Pittsburgh PA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing trip”
4 of 5 bubbles Reviewed 7 July 2014

We arrived at the resort around 11:30 a.m. and were greeted with a warm welcome and a cool refreshing tropical drink. Check in was at 3:00 p.m. but Lady luck was on our side! We were able to check into our room early. The resort was truly amazing. Lots of unique architecture, an array of beautiful colors, peacocks, birds and coati to accent the resorts wonderful tropical feel. The staff was accommodating and kudos to Marco! The food was good but not the greatest. We had an amazing and fun week. We booked 2 excursions through Amstar and the service was excellent!

Room Tip: High floors have better views of the resort. Writing a letter ahead of time helps with a possible up...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank wanner1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 17 July 2014
Dear guest,

First of all, we would like to thank you for choosing IBEROSTAR Paraiso Del Mar for your vacation in Mexico.

We appreciate you took the time to share your nice review with us on Trip Advisor. The Management and the staff will be pleased to read your comments.

It would be a pleasure to welcome you back in the near future!

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,531 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (860)
Date | Rating
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  • Dutch first
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English first
Dartmouth, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

2nd time at the Iberostar complex in Mexico, 1st time was 8 years ago at the Lindo. I am not going to compare the two, as they are in different catagories price wise. My first impression of the Del Mar was thumbs up, beautiful grounds, front desk was attentive and courteous, and the gentlemen who escorted us to our room the same, took his time explaining everything verses dropping the bags, collecting a tip and running. The pool at this resort is huge, it seems to go on forever, but that been said, I don't go to a resort for the pool, we are beach people and the beach was nice, not perfect but nice, some rocks about 10 ft in from the shore to maneuver around and a few days with lots of seaweed, but overall nice 7/10. This is a family resort, so do expect a lot of children running enjoying themselves, but honestly still plenty of quiet spots to find if that is what your looking for. Please note that this is a HUGE resort, we stayed in bldg. 17, which was in the middle, which actually worked well, 1/2 between the beach and the lobby, food and theater.
The Enterainment staff was also very friendly and gave their best efforts to get everyone involved, Laura, Ricky, Ivan (aka: Pam Anderson), Rita, Gabriel all did a great job. The nightly shows also were entertaining, the Magic show being our favorite. They also do some very entertaining guest interactive preshows, that my wife and I were lucky enough to take part in 2 of them.
The one downside to the resort was the drinks, very weak from what I was told by my wife and daughter, I am a nondrinker, but they did tell me that the alcohol in the drinks was weak, where by the middle of the trip, they were ordering a shot to add to the drink each time.
The food was also good, we tried the Brazillian, Japanese and Steak house, happy with all three, the Japanese being our favorite.
Overall we felt we got great value at this resort, did everything go perfect, no, but I look to the positives, and Yes I will repeat.

Room Tip: I would go with something between 15-17, that way your in the middle, cut down on your walking to ei...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank DuaneMart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

On behalf of the management we would like to thank you for choosing IBEROSTAR Paraiso del Mar again for your vacations.

We are glad to know that you had a great vacation and you enjoyed the pools, rooms, facilities, grounds and most importantly, the beach. We thank you for taking the time to recognize all these employees and the service they provided during your stay. They will be more than happy to read your comments.

We appreciate your feedback regarding the drinks at the bars and the fact you felt they were not too strong, we are glad you managed to ask for an extra shot to have it just as you liked it.

Thank you for considering us for another vacation; we will be looking forward to welcoming you back in the near future.

Sincerely,

Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appleton, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Everything at your fingertips. Staff was very polite and helpful. Truly a relaxing atmosphere and vacation. Hotel decor / design was amazing. Felt like you were on an island somewhere in the ocean. Enjoyed it very much.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

First of all we would like to thank you for choosing us for your vacation in the Riviera Maya.

We appreciate your wonderful review and your nice recognition for our attentive staff during your vacation. This provides us with a great motivational tool.

We hope to have the chance once more to welcome you back and enjoy again another great stay at IBEROSTAR Paraiso del Mar.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Paraiso
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Clean, beautiful, great food and drinks available all day, nice lobby for late night lounging and lots of things to do. Star Friends staff, who orchestrate all the activities, are awesome... friendly and enthusiastic, making the activities lots of fun. Bartenders work their tail ends off keeping the crowds happy and the only line we ever had to wait in for anything was the line to book a reservation in one of the specialty restaurants. (We found the Brazilian restaurant, by far, the best.) We were a family of six with four teenagers and everyone had a great time.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
2 Thank Dar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

We would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations in Mexico.

Thank you for sharing your review with us since it provides a great motivational tool for us and our staff. We are happy that you found the service from the bartenders, star friends and waiters at the restaurants, wonderful.

We are thrilled to see that your experience with your family was great, and we are already looking forward to your next visit to our IBEROSTAR.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Having visited Riviera Maya over ten times, this was our first visit to an Oberstar Mexico property and use of a family hotel. Genuinely was pleasantly surprised by the dollar value recieved. First, we used Apple Vacations and their teams/ on-site staff were professional, pleasant and interested in providing whatever assistance required. The Hotel staff was even better- professional, fun, courteous and commited to providing outstanding customer service. Met our request for adjacent rooms eagerly and willingly. So many individuals to thank … The del Mar property was expansive- starting with the grounds, the pool size, the beach, number of restaurants (our package included use of the adjacent Paraiso Beach property as well), the evening entertainment venues and the shopping center. Like a mini-city! Having traveled with sixteen year olds, they both were entertained and amused effortlessly through the energized and humorous staff via numerous activities afforded. Lastly FOOD- fresh, quality ingredients, well-prepared, numerous choices. Restaurant choices were very good- the Italian, Japanese and Steakhouse’s were enjoyable. Beverages were plentiful including top-shelf choices. Great value for an all-inclusive abroad family vacation- less expensive than a stateside/ right-side coastline choice.

Room Tip: contact Hotel directly for any individual needs … quite responsive !
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rdjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

On behalf of the management we would like to thank you for choosing us for your vacations.

Thank you for pointing out that our facilities, food, grounds and the service offered by our staff were wonderful during your vacation.

It would be a pleasure to welcome you back in the near future so that you can enjoy again another great stay.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hope, Pennsylvania
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Best all inclusive I have stayed at. Did not feel a need to upgrade (none was offered anyway). Clean, good food, organized entertainment, plenty of towels, beach/pool chairs, etc.

I would have liked a greater food variety near the beach in the middle of the day that did not require shoes and a shirt, but this was minor.

Room Tip: Reviews all said building 12. 11-13 best choices.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gratefulj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

On behalf of the management we would like to thank you for choosing us for your vacations.

We really appreciate your taking the time to share your comments with us on Trip Advisor. Thank you for your wonderful review and also highlighting the food, entertainment, facilities and service offered at the hotel.

We hope to have the chance once more to welcome you back and offer you another great stay.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa Paraiso
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

Loved everything except the heat. Plenty to do as a single or a family. Plenty of food and drinks you will never go hungry. Close to all of the excursions, which you need to enjoy the local area. The beach does have rocks but it has clear areas and you can snorkel and see the fish. It was just very hot and uncomfortable with no air or fans .

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
2 Thank Kathleen Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 11 July 2014
Dear guest,

First of all we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations in Mexico.

We appreciate that you took the time to share your nice review with us and also for providing us this information regarding your recent stay. We thank you for your comments on the food quality, variety and the service provided in the restaurants.

Regarding the heat, we are sorry you felt uncomfortable because of it. Our resort is designed to be mostly outdoors, and therefore integrate with nature. We have fans in open areas where A/C cannot be installed, however these last few days truly the temperatures have been high. Your comments will be forwarded to management.

We sincerely hope to have the chance once more to welcome you back in the near future and enjoy another great stay with us.

Truly yours,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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