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“Family fun!”

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IBEROSTAR Paraiso Del Mar
Ranked #8 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Mansfield TX
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Family fun!”
Reviewed 23 July 2014 via mobile

We travelled with my in laws and our teenage daughters. With that large of a spread in ages, we were worried that everyone would have a good time. Look no further than the Iberostar! Lots to do for all. The resort is large...very large. The pool goes on forever. Beach is expansive with plenty of chairs. Food stations throughout. Plenty of bar options including 3 swim ups.

The food was very good by Mexico standards. We really enjoyed the Japanese steak house. Drinks were delish. Beer, sodas and water in the mini bars. Room service was also available.

Entertainment was great. They put on big shows at night. The disco was BIG. The shopping mall at the adjacent property (which was open to any iberostar guest) had a great little taco bar, coffee bar, ice cream parlor and more. The pool has it's own shop in case you forgot a float or sunscreen.

The rooms were good sized and tastefully decorated. Marble baths with walk in locker room shower. Nice patio. Beds were very firm but I've experienced that at the dozen other Mexican resorts I've stated at.

Very friendly staff...lots of smiling faces. All in all no complaints. Good job Iberostar...mucho gracias for a great vacation experience.

Stayed July 2014, travelled with family
Helpful?
7 Thank cubmanruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 29 July 2014
Dear guest,

On behalf of the Management, we would like to thank you for staying at IBEROSTAR Paraiso Del Mar for your last visit to Mexico. Thank you for taking the time to share your experience with us and other travelers.

We are happy to see that your stay was very enjoyable and you had lot of fun with your family. We appreciate your mention of the services, facilities, food, pools and beach that we have at the hotel for our guests.

We are already looking forward to your next visit to Mexico.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2014

We just got back from our trip to Iberostar Paraiso del Mar and we miss it already! We were blown away by the beautiful grounds, spacious hotel rooms and friendly staff. The weather was hot and humid, but the pools and beach kept everyone cooled off. The food might not have been amazing, but there were many options and we never left the buffet hungry. We enjoyed the specialty restaurants. The bars were great and we always had a drink in hand! The staff at Iberostar was friendly and fun and made us feel so welcome. The pools were huge and there were always fun activities going on. We recommend getting up early to save a poolside cabana and chairs. The beach was also gorgeous and we enjoyed taking out a catamaran and sailing in the Caribbean. Although our room was a bit far from the pool/beach, we didn't mind walking along the shady and paved paths. We loved the "jungle" feel and all of the animals and wildlife. The night shows were also a lot of fun and we especially enjoyed "Boogie Night"! The resort was great for couples or families with children of all age. Overall we had an amazing time and will definitely be returning!!!! Thank you Iberostar for a great vacation!

Stayed July 2014, travelled with family
Helpful?
5 Thank Gaby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 29 July 2014
Dear guest,

First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations.

We are thrilled to learn that your stay was so enjoyable. The staff will be more than glad to hear that their service and friendliness made your stay unforgettable.

We are already looking forward to your next visit to our hotel!

Truly yours,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoffman Estates, Illinois
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014

My husband and I just came home from a four night stay at the Iberostar Paraiso Del Mar. We booked a last minute deal through Apple Vacations, and for the amount we spent we were very satisfied! We have booked through Apple to the Dominican twice before and love how all the details are taken care of for us. It's worth the little bit extra that you pay in comparison to sites like Cheap Caribbean. The Iberostar was beautiful, food was great (especially the Italian and Mediterranean restaurants.) Our stay was made even more wonderful by Javier at the Italian restaurant, he is a gem! He made us feel like we were VIP guests and remembered us each time we walked to the bar during the day. We loved the Iberostar complex. Each day we walked the grounds for a little exercise and found that we could easily walk 3 miles following the outside roads and paths through all 4 resorts on the property. The Shopping Mall is a nice place to escape for coffee, free wi-fi, or drinks in the evening. We were amazed at how many people we on the property with us because it was so easy to find privacy anywhere we went.

Room Tip: The property is very long and narrow with buildings on each side. It takes about 5 minutes to walk f...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 29 July 2014
Dear guest,

On behalf of the Management of IBEROSTAR Paraiso Del Mar, we would like to thank you for choosing us for your vacations.

We appreciate that you took the time to share your experience with us. We are more than glad to know that your stay was truly enjoyable and you had wonderful dinners at the Italian and Mediterranean restaurants.

We thank you for your recognition for Javier and his efforts to offer you a great vacation. We sincerely hope that you choose us again for your next visit to Mexico.

Truly yours,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Junction City, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

My family and I stayed here for 5 nights and absolutely loved it! We had two beach front hotel rooms, which were incredible! The staff is very friendly! The only down side of it was all of the walking that we had to do! The bell hop guys came around with golf carts once in awhile to give rides. This hotel had great food, great views, and great staff! I would definitely stay here again!!

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Shelbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 29 July 2014
Dear guest,

On behalf of the Management, we would like to thank you for choosing us for your recent stay. We appreciate your nice comments.

We are more than glad to know that everything went so well, and that the service, food, views and our staff were fantastic.

We are happy to read that you are considering us for your next vacations in Mexico. We are looking forward to serving you again!

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

7 nights and would highly recommend! Only real negative was the food in the buffets being a little repetitive, and also not being a big fan of only 3 reservations for restaurants allowed. The Brazilian and the Steak House were half empty the nights we were there! Steak House was surprisingly good. Japanese was excellent. We asked but were told we could not be put on a waiting list for cancellations. The people were the friendliest we have encountered in the Caribbean (including 2 trips to Jamaica). From every single staff member (maintenance to wait staff) you hear "hola" as you pass them. Good beach, and access to water sports right off the beach. Activities every day and the staff works hard to include everyone. Lots of energy. Kudos to David especially. Pool games every afternoon. The bartenders work their butts off! Very generous with the drinks. Thanks to Omar, Francisco, and Luis! Rooms were roomy and kept clean. The fridge was re-stocked with whatever we wanted every day. The beach grill was a nice option in the afternoon. The vendors on the beach were not pushy as they can be other places in the Caribbean. The grounds are big so be prepared to walk. A jungle theme so the paths are enclosed and there is wildlife. Lots of coati's and iguanas. One kid loved it, one not so much. Overall a great week and will definitely consider a return visit.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Kelli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 August 2014
Dear customer,

Firstly, we would like to thank you for taking a few moments to post your impressions about your recent stay at IBEROSTAR Paraiso Del Mar.

It is nice to know that the service, facilities and staff at the Hotel went so well. We appreciate that you highlighted the service from the good service provided by our staff during your stay, especially from Omar, Francisco and Luis. We will not fail to congratulate them!

However, regarding the guaranteed dinner reservations, they depend on the nights that our guests are staying with us. We also have a waiting list that is used when cancellations occur. We are sorry to know that you did not enjoy this aspect of our resort. We will keep working on it to create a more efficient system for our guests.

We hope to have the chance to welcome you back in the near future and enjoy once again our wonderful property.

Sincerely,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 July 2014

We took our 9 year old daughter her for her spring break & we all loved it. The hotel grounds were beautiful, The animals were gorgeous ( except for the stry cat that hung arounf the lunch bueeft). The pools were nice & spacious. It was several activities during the day & evening hours. The room was nice, spacious and clean. All of the workers were friendly & helpful.

  • Stayed April 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank KiKi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 August 2014
Dear guest,

On behalf of the Management, we would like to thank you for choosing us for your recent vacations.

We are more than glad to know that everything was so great during your vacation and that the service, wildlife, pools and the buffets were of your liking.

It is a pleasure to hear that you were so pleased with our lovely and helpful team.

We sincerely hope to have the chance once again to welcome you back in the near future.

Truly yours,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2014

Just would like to share a quick experience about our trip to this resort. It was the best. Booked our vacation through APPLE Vacations. Room was very roomy and very clean, HK made those cute little animals out of towels everyday. Food was pretty good but have had better. Did NOT like the Mexican Restaurant at all. You would think that a Mexican Rest. in Mexico would be awesome but it wasn't . We actually left and went to one of the buffets. They are great especially for breakfast. Did not like seeing the stray kitties begging for food in the Buffet areas. I wanted to feed them so bad and my husband did not think that was a good idea. I have 3 kitties of my own and that bothered me. Loved the COATIE that we would see through out the resort and right out our terrace sliding door. They are a cross between a cat/raccoon/monkey/anteater. They will not bother you or hurt you. We stayed in a room that was very close to the beach for the resort is very big, had a longer walk to the restaurants but that was ok. Show were good at night. There was a different theme every night. No FREE WIFI but if you go next door to the Mall/Shopping center you will pick up FREE WIFI. Overall I still give this resort 5 green circles because anything negative was nothing that we had to complain about. Would we go back......ABSOLUTLY. Have fun people :)

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank catlover1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 August 2014
Dear guest,

On behalf of the Management, we would like to thank you for choosing us for your vacation.

We truly appreciate the time you took to share your review with us on Trip Advisor. It is great to know that your recent stay was so perfect and you enjoyed it. Thank you for your praise about our spacious rooms and their cleanliness.

We regret that the Mexican restaurant was not as you were expecting. At IBEROSTAR, we are very much focused on meeting our guests' expectations, that is why you can be sure that we will share your comments with the Head Chef to take them in consideration. We will continue working on that point in order to offer the best Mexican culinary experience possible.

It is a pleasure to read that you will consider our hotel for your future vacations. We will be looking forward to your next visit.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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