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“Iberostar paraiso del mar”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Surrey, British Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Iberostar paraiso del mar”
Reviewed 12 August 2014

Was a wonderful experience staying at this resort! First time in Mexico and really enjoyed it! Food and service were excellent! Will recommend to friends and family! The al-la-carte restaurants serve delicious food especially the gourmet which feature the lobster dish! We as a family really enjoy the beach service although the Beach was abit wavy and fills with seaweed for 2-3 days! Other than that, cannot complain! The shopping centre has wifi which was a good thing! And there was also a medical clinic with a doctor on call!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank phonamviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 26 August 2014
Dear guest,

First of all, we would like to thank you for the opportunity you gave us by choosing IBEROSTAR Paraiso del Mar for your vacation.

We truly appreciate your taking the time to share these spectacular comments with us, since they provide us with a great tool of motivation to keep offering the same outstanding service to all our guests.

It is great to read that you enjoyed our specialty restaurants, especially the Gourmet with its signature dish, which is the lobster.

It would be a great pleasure to host you once again at any of our hotels and offer you another unforgettable vacation.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Norwalk, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014

We do a lot of all inclusive vacations through Cheap Caribbean and this was the best resort we have been to. You definitely get your money's worth. The staff were all very friendly and willing to help in any way. The star friends were always getting people involved and keeping us entertained. We had rooms a couple buildings down from the lobby. This was great to use the lobby bar/buffets. It was pretty far from the beach, but there was always someone driving by offering us rides. The grounds are beautiful. The drinks are delicious. The beach, while sometimes crowded, had enough chairs and room for everyone. By far our favorite part was the pool with three swim up bars that spanned almost the entire resort. Shout out to Ricardo, the best housemaid ever! Make sure you head to the shopping center to get tacos and catch the Mayan show! We loved it here, and can't wait to go back!

Room Tip: choose a room near the pool so you will be half way between the lobby and the beach
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  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank PJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 26 August 2014
Dear client,

First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacation, and for taking the time to share with us your important feedback about how memorable your vacation was.

This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to keep working very hard.

It is great to read that you found that the service of the staff was always outstanding and gracious. Thank you for highlighting Ricardo’s job, be sure that we will pass this congratulation onto him, as one of the most important rewards is our guests’ recognition for a job well done.

Truly yours,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utica, New York
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 August 2014

Especially want appreciate to room service girl name Rubi and entertainment group with David, they where best and we spend nice time with them, they where more like are friends and we want to say to them again thank for are best time and best vacations so far

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank JasminPehlic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 18 August 2014
Dear client,

On behalf of the staff and management of IBEROSTAR Paraiso del Mar we would like to thank you for your recent stay and for sharing your wonderful experience with us.

We feel honored to know that you enjoyed your vacation at our hotel, and that Rubi and David offered you a great service. We have already shared your congratulations with them to keep them motivated to offer the same wonderful service to all our clients.

Once again, thank you for your feedback and we truly hope to host you back in the near future.

Sincerely,
Quality Manager
IBEROSTAR Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reinholds, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 August 2014 via mobile

We stayed at the del Mar 7/29-8/5 and loved it. The resort is very casual and comfortable. The beach is clean and expansive. Nice area for snorkeling and a great experience swimming with a large school of fish. The food is good with plenty to choose from. The staff is friendly and attentive and the entertainment staff does a great job, especially the ones on the beach. The pool is huge but spent very little time there, water too warm and we love the beach. Will definitely return. Our first time back to Mexico in 7 years and very happy that we went. Thanks for a great vacation Iberostar!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cosmosdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 26 August 2014
Dear guest,

On behalf of the management of IBEROSTAR Paraiso del Mar, we would like to thank you for sharing your comments with us on Trip Advisor about your vacations at our complex.

We are committed to providing an ambience which satisfies the needs of our diverse clientele, so we feel proud to read that our hotel fulfilled your expectations and that you had a great time at the resort.

It is so gratifying to learn that you were satisfied with the snorkeling and the discovery our sea's marine wildlife. Moreover, we are glad to know that you liked our food selection and that our staff was helpful and attentive.

We feel proud to know that you plan to return to our hotel, we will be pleased to host you back in the near future.

Truly yours,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Audubon
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

I will sum this vacation up from an average family of 2 adults and 2 boys 12 & 13

Hotel: enormous, beautiful, lots and lots of walking. Rooms very nice. Refrig only stocked every 2 days so with 4 of us in room there was never enough to drink. Had problem with air when we first got there and maintenance came within 15 mins of call to fix it.

Grounds: never saw a property kept so well with such amazing wildlife such as peacocks, flamingos, coaties, iguanas

Food: buffets were buffets so you should never expect perfection.. there was always something for everybody to eat and nobody was ever hungry. Make reservations for specialty restaurants as soon as you check in. They state that men must wear pants but that wasn't the case. They lied about time slots not having any availability when indeed there was. There are plenty of places to eat on the property at all times and also have room service.

Beach: absolutely beautiful but too many rocks in the water. Get there before 8 if you want chairs under the huts. Nobody on beach trying to sell you anything.

Pool: holy cow!!! Amaxing!!! Almost 3300 ft!! 3 pool bars, waterfall, volleyball, basketball net. Only complaint is water was soooooo hot it wasnt refreshing to go in. Again must get there by 8 to get chairs under huts.

Star friends: best group of people I've ever met. Always have an activity going on somewhere from 9 am to about midnight whether it be dance lessons, soccer, zumba, karyoke. There is something for everybody. And at 9:45 pm every night there is a show in the theater.

Tram cars/golf carts (whatever you want to call them) easy to get. Just ask at front desk or call bell captain from room.

If you book through Apple they have staff there to help you with excursions and your transfers.

Playa Del Carmen is a great place to go to shop where you can bargain with the vendors. It was $10 round trip per person in a taxi from hotel. They have a schedule at hotel you can ask for.

There is a shopping center on the property that offers free WiFi

Any questions please feel free to ask

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patsmom1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 26 August 2014
Dear guest,

On behalf of the Management and staff, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations, as well as the time you took to share your feedback with us and other travelers.

We appreciate your highlight about how beautiful and well kept the resort is. Furthermore, it is gratifying to read that you found our beach and pool stunning, and that you enjoyed our daily activities with the Star Friends as well as the shows every night.

Regarding your comment on our specialty restaurant, we offer four seatings at the restaurants: 6.30 p.m., 7.00 p.m., 8.30 p.m. and 9.00 p.m,. in order to ensure the best and most personalized service for our clients. Due to this, our restaurants might not seem full, but please be sure that the capacity is calculated to offer an excellent service where our guests can dine comfortably without delays, or feeling rushed to finish their meals.

We truly hope to have the opportunity to welcome you back and offer you another memorable stay.

Best regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2014

This was are first trip to mexico. Our travel agent suggested this place and we are so glad she did, everything was great, the staff was outstanding in all areas, the people who work to entertain day and night do an excellent job!! Are favorite was Ricky!! The place is very clean and well maintianed, The daily pool parties are a blast you can get real involved your just hang out and observe. The food was great , the steak house and the japanese were the best! make your reservations when you first arrive. There are 5 hotels. we stayed at the Paraiso Delmar.
Excellent!!

Room Tip: If you like the beach stay around building 13-15 if you like to be near the pools and resturants 16...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank MaryAnn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 18 August 2014
Dear guest,

On behalf of the management and our staff we would like to thank you for choosing us for your vacations.

It is gratifying to see how you appreciated the attentiveness and friendliness of our staff, especially Ricky from our Entertainment Department, and that you enjoyed our pool party as well as the Steakhouse & Japanese restaurants.

We trust you will give us again the opportunity to stay at IBEROSTAR Paraiso del Mar on your next visit to Riviera Maya.

Truly yours,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, Arkansas
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2014

My first all-inclusive so I knew most of what to expect. But was constantly surprised by what I hadn't read.

As in other reviews- This is one of 5 connected resorts of differing classes & amenities, which offers many shared perks, so it's ENORMOUS. Which could mean lots of walking or trying to get a little shuttle. Our rooms (building 18) was pretty far from the Shopping-center area but still only about 5 min walk to get free wifi as well as cook-to-order taqueria, hamburger place, ice-cream & crepe place, coffee/pastry/sandwich place, small cigar bar, night clubs (one adult, one teen), as well as shops, pharmacy, etc...

Also had no idea that there is a nightly, family-friendly, Vegas style show put on, every night with a different theme. And they know what they're doing, live band, choreographed dances... Then at 11pm one of the buffets opens back up, with more limited selection, but still... Nice for that midnight snack.

The beach was very quiet at night since most everyone was up toward the front of the resorts where all the action, food, and drink are, so it was nice to go down & hear the waves crash with almost no one around.

There was one super nice cigar-bar with large leather chairs, A/C, that we didn't really discover until next to last day (5 day trip) and I brought cigars, so this was awesome, since it was extremely humid this time of year. (The cubans they sell will cost you so get a travel-humidor & bring your own if so inclined)

The reservation restaurants: Depending on season- ASK which ones are inside with A/C... One night we were at the Steakhouse and it was outside. Food was only ok, but not worth sitting outside & sweating while trying to eat & enjoy. BUT, the Mediterranean place was awesome- one entree is steak & lobster tail- Loved it. They try to up-sale you on the wine. Do it if you want, but house wine was fine with me for sure. Other guests we talked to let us in on how good the Japanese place is, so we regretted not going there instead of Steakhouse.

In short, would go back with out any hesitancy or second thought! Booked through Apple Vacations & very glad we did- No real hassles as they have reps onsite. We did have to wait a bit to get our transport to the resort, but not longer than 30 min. But since they handle & include the transport to & from, no complaint.

Very popular for families, so yes, there's kids around, but couples & singles should like it also. Maybe not 1st choice for honeymoon.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Keifuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 18 August 2014
Dear guest,

On behalf of the Management of the hotel IBEROSTAR Paraiso del Mar, we would like to thank you for taking the time to share your comments regarding your experience. It is a pleasure to hear that you enjoyed your holidays among us so much.

We are glad to know that you enjoyed all our services, as the facilities of the shopping center, cigar bar and the peace and serenity of our beach. Furthermore, it cheers us up to know that you liked our shows and that you highlighted the dancers' professionalism.

We feel privileged to have had the opportunity to serve you. We truly hope to welcome you back and enjoy once again our warm atmosphere and service.

Best regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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