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“Fantastic, fun family vacation! We will return!”

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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 August 2014

My family of 5 just returned from 6 nights at the Paraiso del Mar. We have two teenage boys (15 & 17) and a 10 yo daughter. We had adjoining rooms. I thought an all-inclusive would give everyone something to do, and the boys some freedom with the security of a resort. It turned out to be everything we all expected. The pool is gorgeous, the Star Friends entertainment staff is so fun and has to be the hardest working team in resort entertainment. They keep everything lively and fun. The food was good. We had reservations at the Brazilian restaurant (lots of meat!), the Mexican restaurant (pretty good), and the Japanese restaurant (the highlight of our dining!). The buffets had something for everyone and it was convenient to be able to eat when you wanted on the nights when we didn't have reservations. The kids played beach soccer and the silly pool games. I did water aerobics, and pool-side ceramics painting with two of my kids. It was cool to make your own souvenirs, and the artisans go back over the lines so that the pieces look professional. My boys met kids from France, Canada, Germany, Mexico, Spain, etc. They hung out at the teen disco at night and converged on the beach with other teenagers. We stayed on property the whole time this trip and never felt bored. There was lots going on on the beach -- games, lots of chairs, snack bar, etc. The water was clear and swimmable -- the only thing I wasn't crazy about was all the seaweed on the beach but it is a natural occurrence. It didn't phase my husband. When we go back, we'll go down to Playa del Carmen and maybe Tulum to break it up a little.

A couple things to keep in mind... as many have said, there is a lot of walking. We were in building 12 which was steps to the pool and close to the snack bar and beach, but further from the lobby where the better restaurants are. I didn't mind the walk because after all the food, I was happy for the exercise. They do run golf cart shuttles between the beach and lobby and they'll stop for you if you're walking, but they don't run every 5 minutes so you might be waiting. We were able to walk through the other higher resorts -- the Lindo & Mayan, and the Grand. The pool at the Lindo/Mayan has a lazy river and a wave pool, but honestly, I thought our pool seemed funner. The Grand is subdued to the point of seeming boring to me, but if you didn't have kids with you, it might be preferable. You can't dine at the other resorts if you are at the lowest level Playa/del Mar resorts, but I thought it was absolutely fine. The room had everything we needed -- beautifully decorated, comfortable bed (but really hard pillows -- bring your own!), nice bath, stocked mini-bar, nice balcony. Also, the shopping center is a fun place to check out -- they have a coffee shop, taco place, burger place, and ice cream/crepes place that's all included with your dining plan. They have nice souvenir shops and a spa there also. I had a pool-side massage and was able to use the water areas of the spa for free and it was really beautiful and relaxing!

Shouts out to David and Ricky on the Star Friends team, and Marco on the bell staff. The staff is excellente and make the resort what it is!! Overall, we LOVED it and will go back. It really is the perfect family vacation.

Room Tip: We were in building 12 on the ground floor. I requested 12, 13 or 14 to be near the pool and they ac...
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  • Stayed: August 2014, travelled with family
    • Rooms
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4  Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 August 2014

Distinguished guest,

First of all, we would like to thank you for your recent stay at IBEROSTAR Paraiso del Mar, and for your taking the time to write about your wonderful experience at our resort.

We feel proud to know that you were happy with the service, and that this vacation fulfilled your expectations. Thank you for your positive comments about the pool, the food, rooms and our specialty restaurants. We are glad to know that you enjoyed the food at the Brazilian, Japanese & Mexican Restaurants.

We would also like to extend our gratitude for your special mention of our Star Friends and their hard work. We will forward your lovely words to David, Ricky and Marco, we are sure that they will be thrilled to learn that another guest left so satisfied.

We look forward to seeing you again in our hotel and offer you another unforgettable family vacation.

Sincerely,
Quality Manager
IBEROSTAR Mexico

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Reviewed 13 August 2014 via mobile

By far an amazing all round value for money resort! We came for a 2 week holiday on June 15th 2014, this was the first time myself and my husband have been to an Iberostar resort and can say we were very very impressed! The rooms were clean, bed size plentiful and we were impressed that the fridge was all inclusive, although we could have done with a few more bottles of Dos Equis! Ha ha! The only downside was how the hotel arranged its customers, with the hotel being in blocks my advise would be to separate families, couples and rowdy young holiday makers into their own separate blocks. Many a night we were rudely awaken by loud, shouting, inconsiderate young people coming in in the early hours!
The food was plentiful, a wide variety and cooked to very good standards although I missed my fajitas as they were non available in the restaurants only tacos? Bit strange for a Mexican resort I would say? Restaurants were very good but a mixed bag between certain ones regarding the standard of customer service received.This was especially evident in the Italian one where the waiters did not seem to have a clue what they were doing and got their time management wrong serving and taking orders! Only once did we feel the need to make a complaint to the hotel management, all staff were excellent apart from certain 'tip' oriented staff. Such staff made it their priority to serve tipping people first over others, even though I have paid good money on all inclusive and travelled far to come to such places like this why should my service not be as important? Watch out for this, favouritism does happen believe me! The 'Star' friends were excellent, special mention to Valerio, Laura, Gabriel who always took the time to talk, show interest in their clients and get people involved, if you said no they would leave it at that and not pester which I like! A good range of shows at night although some got repetitive when you have been there 2 weeks but all in all the staff put their all into it to make evenings entertaining for its holiday makers. The only downside and recommendation to the hotel I would say is to make a separate bar/pub area?! I found there was nowhere in particular for people to meet and have a drink in a 'pub' like environment. The only place to get as near a feel to this was by going to the lobby where enjoying a drink in the humidity proved very difficult! Pool was excellent, clean and spacious and you could not fault the pool side bar staff, always friendly but the bar became a magnet for rowdy people. Many an afternoon this became packed with certain individuals merely there consuming as much alcohol as possible as if it was a competition and that they owned the bar. At times this could prove quite intimidating and you could not get no where near the bar to be served!
All in all a fabulous hotel but if you are easily offended by loud, young, inconsiderate and 'tip' oriented individuals then this is not the hotel for you. Such a shame!

Stayed: June 2014, travelled as a couple
2  Thank magictaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 August 2014

Dear guest,

On behalf of the Management of the Hotel IBEROSTAR Paraiso del Mar, we would like to thank you for choosing us as option for your vacation in Mexico.

Thank you very much for the invaluable feedback you shared with us and other travelers with respect to your recent stay with us. It is very helpful to us in evaluating our service.

We would also like to thank you for highlighting the cleanliness of the rooms, and the wide variety of food available in our different restaurants. We would like to clarify that we do offer typical dishes in our Mexican specialty restaurant and we also have a Mexican corner in our main buffet, which includes fajitas and other options. We will look into it to promote it better.

We appreciate your special mention of our Animation Staff, especially Valerio, Laura and Gabriel. We are glad to know that you enjoyed their activities and their friendliness.

We regret that you found some inconveniences with the service of some members of our staff. Please be sure that we will pass this information to our Management in order to take this in consideration and work on this matter.

We genuinely hope that if ever returning to Mexico, you will not hesitate to visit us, since we earnestly look forward to hosting you once more.

Sincerely,
Quality Manager
IBEROSTAR Mexico

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Reviewed 12 August 2014

We stayed at this resort 10 years ago when it was very new and it still is a great resort in a great location in Playa del Carmen. The service - especially in the buffet restaurants is outstanding - we loved Francisco and Samuel!! They completely catered to us and made us feel so special! My husband took our teenagers diving for the first time through the dive shop on site and they had an amazing experience! Nick was an exceptional instructor and very patient. My daughter even is going to pursue her open water certification now. The beach is absolutely gorgeous and the water is turquoise, so beautiful.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank Michellehaider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 18 August 2014

Dear guest,

Thank you for choosing IBEROSTAR Paraiso del Mar to spend your latest holidays.

We appreciate your review describing your wonderful experience. It is a pleasure to read that you enjoyed our specialty restaurants; especially the Mediterranean, Japanese & Brazilian, and that your children enjoyed our activities at the beach and pool directed by our Animation staff.

We love these comments since they encourage us to work harder to keep offering the outstanding service that IBEROSTAR' guests have always been used to.

We are happy to read that you plan to come back, and as such, we are looking forward to it!

Best regards,
Quality Manager
IBEROSTAR Mexico

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Reviewed 12 August 2014

Was a wonderful experience staying at this resort! First time in Mexico and really enjoyed it! Food and service were excellent! Will recommend to friends and family! The al-la-carte restaurants serve delicious food especially the gourmet which feature the lobster dish! We as a family really enjoy the beach service although the Beach was abit wavy and fills with seaweed for 2-3 days! Other than that, cannot complain! The shopping centre has wifi which was a good thing! And there was also a medical clinic with a doctor on call!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
2  Thank phonamviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 August 2014

Dear guest,

First of all, we would like to thank you for the opportunity you gave us by choosing IBEROSTAR Paraiso del Mar for your vacation.

We truly appreciate your taking the time to share these spectacular comments with us, since they provide us with a great tool of motivation to keep offering the same outstanding service to all our guests.

It is great to read that you enjoyed our specialty restaurants, especially the Gourmet with its signature dish, which is the lobster.

It would be a great pleasure to host you once again at any of our hotels and offer you another unforgettable vacation.

Sincerely,
Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

We do a lot of all inclusive vacations through Cheap Caribbean and this was the best resort we have been to. You definitely get your money's worth. The staff were all very friendly and willing to help in any way. The star friends were always getting people involved and keeping us entertained. We had rooms a couple buildings down from the lobby. This was great to use the lobby bar/buffets. It was pretty far from the beach, but there was always someone driving by offering us rides. The grounds are beautiful. The drinks are delicious. The beach, while sometimes crowded, had enough chairs and room for everyone. By far our favorite part was the pool with three swim up bars that spanned almost the entire resort. Shout out to Ricardo, the best housemaid ever! Make sure you head to the shopping center to get tacos and catch the Mayan show! We loved it here, and can't wait to go back!

Room Tip: choose a room near the pool so you will be half way between the lobby and the beach
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  • Stayed: August 2014, travelled with friends
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1  Thank PJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 August 2014

Dear client,

First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacation, and for taking the time to share with us your important feedback about how memorable your vacation was.

This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to keep working very hard.

It is great to read that you found that the service of the staff was always outstanding and gracious. Thank you for highlighting Ricardo’s job, be sure that we will pass this congratulation onto him, as one of the most important rewards is our guests’ recognition for a job well done.

Truly yours,
Quality Manager
IBEROSTAR Mexico

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Reviewed 12 August 2014

Especially want appreciate to room service girl name Rubi and entertainment group with David, they where best and we spend nice time with them, they where more like are friends and we want to say to them again thank for are best time and best vacations so far

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank JasminPehlic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 18 August 2014

Dear client,

On behalf of the staff and management of IBEROSTAR Paraiso del Mar we would like to thank you for your recent stay and for sharing your wonderful experience with us.

We feel honored to know that you enjoyed your vacation at our hotel, and that Rubi and David offered you a great service. We have already shared your congratulations with them to keep them motivated to offer the same wonderful service to all our clients.

Once again, thank you for your feedback and we truly hope to host you back in the near future.

Sincerely,
Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

We stayed at the del Mar 7/29-8/5 and loved it. The resort is very casual and comfortable. The beach is clean and expansive. Nice area for snorkeling and a great experience swimming with a large school of fish. The food is good with plenty to choose from. The staff is friendly and attentive and the entertainment staff does a great job, especially the ones on the beach. The pool is huge but spent very little time there, water too warm and we love the beach. Will definitely return. Our first time back to Mexico in 7 years and very happy that we went. Thanks for a great vacation Iberostar!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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3  Thank cosmosdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this reviewResponded 26 August 2014

Dear guest,

On behalf of the management of IBEROSTAR Paraiso del Mar, we would like to thank you for sharing your comments with us on Trip Advisor about your vacations at our complex.

We are committed to providing an ambience which satisfies the needs of our diverse clientele, so we feel proud to read that our hotel fulfilled your expectations and that you had a great time at the resort.

It is so gratifying to learn that you were satisfied with the snorkeling and the discovery our sea's marine wildlife. Moreover, we are glad to know that you liked our food selection and that our staff was helpful and attentive.

We feel proud to know that you plan to return to our hotel, we will be pleased to host you back in the near future.

Truly yours,
Quality Manager
IBEROSTAR Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
Price Range: £130 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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