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IBEROSTAR Paraiso Del Mar
Ranked #7 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Charlotte, North Carolina
Level Contributor
143 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good place to stay”
4 of 5 bubbles Reviewed 19 August 2014 via mobile

It is fantastic place to stay during the hot summer days in Mexico. Have outside loop to travel by golf cars and inside all the way covered by the jungles. Shade is a must at this time of year!!
Food in the restaurants is good. Unfortunately buffets could be better.
Service is slow, but good. Every one is smiling and willing to help.
Great beach. Clean water. Close to attractions and far away from traffic.
One thing. Breakfast per schedule starts at 3:00 am. It is important if you have to travel and leave at 4:00 am. But do not expect to be open. Three times I went there it wasn't ready until 4:30 at best. Managers will light to you all the way and promise better service next day, but do not count on it. Order food in to your room. Trust me. This will work so much better.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vladi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 September 2014
Dear guest,

First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations in Mexico.

We appreciate you took the time to share your experience with us and we are pleased that you found our service to be great.

The Management takes every guest’s feedback into consideration in order to improve our service. Regarding the buffet, we will look into it with the Executive Chef and the staff concerned to remediate this situation. We apologize for this inconvenience.

We sincerely hope to have the chance once more to welcome you back in the future at IBEROSTAR.

Truly yours,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (864)
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English first
Suffern, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 August 2014

Our family trip was extremely enjoyable, full of fun and unforgettable moments. Hotel staff was welcoming and caring. Jorge Martinez, a representative from Olympus Tours, helped us plan out stay. He was extremely attentive to our family needs. Kudos to his positive attitude and caring personality!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank N80614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 September 2014
Dear guest,

First of all, we would like to thank you for choosing IBEROSTAR Plaraiso del Mar for your vacation, and for taking the time to share you wonderful experience with us and other travelers.

We are grateful for your lovely words about our staff, it is great to read that you found their service to be outstanding and welcoming.

We hope that you will not hesitate to visit with us again in the near future.

Best regards,

Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

Let me preface this review by saying I have stayed at many resorts on Riviera Maya/Cancun. Iberostar Paraiso del Mar is a lovely resort. Beautifully maintained, gorgeous grounds tons of wildlife. Staff friendly and helpful. Lovely beach. Excellent entertainment staff who really seemed to enjoy their jobs. Check in was easy. Carla at reception changed my room from a top floor to ground at my request as I have a bad knee. No elevators in buildings. My initial room was ready at 12:30pm but I had to wait until 2pm for the ground floor room to be ready which was fine. Check in is not until 3pm so it was nice to get in a bit earlier. My 11 year old and I went to lunch and walked the grounds. Our room faced the jungle but it was pretty quiet. We were in room 1403 which is in the middle of the resort opposite the pools. Lovely clean, attractive room with comfy beds, safe, lovely bathroom with large shower and plenty of hot water stocked fridges with the usual stuff but with diet sodas, sprite yeah ! There is a lot of walking at this resort as it is a long walk from reception to the beach though you can wait for a golf cart on the outer access road. The grounds are lovely so it's not hard to walk around. Lovely beach with grill and bar. Loved the self service soda/water/juice fountains at the side of the bar. Beach grill was just burgers, hotdogs and ribs. There were plenty of chaises but could have used more umbrella/cabanas. There was the age old problem of people placing towels on the covered chaises never to be seen again. The general rule was if it was just towels you could move them and use the chaises. If there were belongings we left the chaises alones. Everyday we moved towels.....never had a problem. Wait service on beach if you wanted it but most folks just wandered up to the beach bar. Sea gorgeous with a lot of fish including 2, 5ft barracudas named Barry and Larry by beach goers. They just zoomed around the shallow waters after the small fish never bothered people. There is in the sea aerobics everyday which is a lot of fun (loved that). Organized beach games, volleyball, soccer etc plus "silly" games at the pool, music and dancing. Parasailing, jet sking available. We did the buffet for dinner which was pretty good. We did not do any of the specialty restaurants. The buffet and casual restaurants do not have a/c so it can be a bit steamy. A/C only in rooms. Not sure about specialty restaurants. Lovely swans and flamingoes swimming around grounds.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Wanderinglassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 September 2014
Dear guest,

On behalf of the Management of IBEROSTAR Paraiso del Mar, we would like to thank you for choosing us for your recent stay.

It encourages us to read exceptional review like yours and we are pleased to know that your stay was so enjoyable. We will share your nice comments with our staff since it is definitely the best motivational tool for us.

We hope to have the chance once again to welcome you to our hotel, to enjoy another great vacation.

Sincerely,

Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drummondville, Quebec
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

Hello,

Iberostar Playa Del Mar is very nice, huge, i mean HUGE site and great family place. Family resort specially for kids.( My son is 5). Food is good but found buffet bit small and open air ( no walls )... negative, birds fly over tables for food sometime. Rooms very clean. Nice shopping mall. Pool is so huge and very nice. So, yes I recommended Iberostar for family trip with Young kids. Paid ( $ 45.00/ week ) wifi works great on site. Free wifi in some area but didn't work at all .. maybe to much people on it. Free security locker in room. Acces for Rolling chair everywhere. Thanks to Lorena clean room perfectly and Damien ( Lucky ) in buffet offer a great service.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank EBernier75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 27 August 2014
Dear client,

First of all, we would like to thank you for your recent stay, and for sharing with us and other travelers your experience at IBEROSTAR Paraiso del Mar.

Please know that the Management and staff are committed to providing an ambience which satisfies the needs of our diverse clientele and it is so gratifying to learn that you lived a wonderful experience. Your encouraging words cheer us up and drive us to keep improving ourselves.

Our staff will be thrilled to know that they contributed to offer you a wonderful vacation, especially Lorena from Housekeeping and Damian from Restaurants.

It reinforces our endeavor to receive your nice comments and also your intention to return in the near future, we will gladly welcome you back once again.

Kind regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

This was our first all-inclusive trip and we got a bargain through Liberty Travel. We were met by Jorge from Olympus tours, and he gave us great advice about going on excursions and the layout of the property. We asked Carla, the desk clerk, if we could change our building to be closer to friends and offered to wait longer for our room and she put us in a very nice spot! We were halfway to everything in building 15. All the staff are very friendly and the service is above and beyond.
POOL: The pool is hot--the jacuzzi is the coolest spot. The pool feels slimy on the bottom, so we spent most of our time at the beach. The pool seats fill up as fast as the beach, so go early.
FOOD: There are two grass huts that are breakfast/lunch buffets and a grill on the beach—some dishes were fantastic and others were average. The dinner buffets were good, but one had a feral cat walking around. We booked reservations at the Meditteranean—lots of fish dishes and The Brazilian—excellent food.
BEACH: The bartenders on the beach made awesome fruity drinks and the staff kept the area clean--sweeping the boardwalk, picking up empty cups at our chalupas and cleaning the kelp from the beach. Bring money because people sell things on the beach and you may want to tip the beach waitstaff. There are beds, hammocks, chairs, chalupas--lots of variety. Rachel, our attentive beach waitress, worked hard cleaning the cups off the beach. There are waves, some rocky areas (the swim area is roped off away from rocks) and soft kelp. There are lifeguards. My legs got eaten up by sand fleas, and my OFF spray didn’t help. Use the local stuff from the gift shop—it works better and they have a great anti-itch cream. No bookstores or electronics, so bring your own books and ipod accessories. My hubby got a beach massage (fantastic!) and got a coupon for the following day spa wet services, which he also loved--this was good for sore muscles after our excursion riding ATV's in the jungle and ziplining.
ACTIVITIES: beach volleyball, pool crazy volleyball, Caribbean baseball, archery, yoga, beach Zumba, salsa and meringue dancing, horseshoes, tug-of-war, mechanical bull-riding…there was not a moment of idleness unless one wanted it. One can paint dishes and get henna tatoos. The Star Friends encouraged guests to get up and have fun. Thanks to Rik Williams, Rita, Ivan, Lune, Cesar, Oh Mi Gato Chihuahua Guy, and the others for making it a memorable trip.
NIGHTLIFE: The shows at night are family friendly and the live band is fantastic. Go early to get a seat as it fills up fast. Our waitress, Graciela, was very attentive. The costumes and sets are lovely and the singing is similar to amusement park style. After, the staff offers salsa lessons, karaoke and other activities. There is also a shopping plaza with an ATM and internet cafe.
We took the Mayan Adventure tour and I highly recommend it. The van driver gave my daughter the CD he was playing because she remarked how pretty the music was.
ROOMS: Fully stocked bar filled every other day, a wand shower--half wall,so not a private shower. Lovely tree outside our building and fun to watch the wildlife.

Bring lots of small bills for tipping as there are only two ATM machines on property. I also wish the hotel staff had told us more when we arrived about what was available to do, such as free kayaking, the bus to town, etc. They need a pamphlet for this upon check-in.
Overall, we would go again and highly recommend it.

Room Tip: We had building 15--close to pool and lobby--the walk was pretty and the path was lighted at night.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Brenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 1 September 2014
Dear guest,

On behalf of the Management of IBEROSTAR Paraiso del Mar, we would like to thank you for choosing us for your vacation.

We appreciate the time that you took to share with us your important feedback about your experience at the hotel, it is great to know that you enjoyed the different activities and had fun with the Star Friends. It is great to receive comments like yours since they reinforce our team's commitment to creating unforgettable experiences, giving our guests the attention and care that they deserve.


We are glad that you are considering us for your next vacations. We will be waiting for your next visit to Riviera Maya!

Sincerely,

Quality Manager
IBEROSTAR México
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawton, United States
2 reviews
4 of 5 bubbles Reviewed 17 August 2014

My family really ejoyed the Del Mar. The staff was friendly and helpful especially the Star Friends. Our teenager son and daughter didn't want to leave the resort. The staff engaged them in all kinds of activities. We would go back.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 27 August 2014
Dear guest,

On behalf of the Management, we would like to thank you for sharing your comments regarding the value of your vacation at IBEROSTAR Paraiso del Mar.

We truly appreciate your feedback, this kind of comment encourages us to keep working hard to offer unforgettable family vacations and wonderful experiences.

Thank you for highlighting the great service that you received from our staff, we are proud to know that they were helpful and friendly and that the Star Friends encouraged children to participate in our activities and they enjoyed them so much that they did not want to leave.

It is great to read that you wish to come back; we will be pleased to host you again.

Regards,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 17 August 2014 via mobile

We had a wonderful vacation and that had nothing to do with this resort!!
The place needs serious cleaning! The bathrooms and balcony should be soaked in bleach and disinfectant. They were filthy dirty.

Their swimming pool is the worst part. The water was sticky, slimy and HOT!!! The water is full of human hair floating and the bottom and sides/walls of the pool are covered in slime! (Yuck)

They must get their buffet restaurants and seating areas air conditioned. How can they justify their 'speciality restaurants' NOT air conditioned??? Their steak house restaurant and the Italian restaurant both don't have AC. It was hot humid, mosquito loaded and impossible for normal people to sit and enjoy their dinner in the closed shack without an AC, with BBQ pit cooking your steak - the temperature rising 15 deg F more than outside!!

Management was terrible. They either had no clue on the events of the hotel (like the 'train' had broke down the day we checked in and yet upon checking in we were told to wait for this train at its stop!!! Until 30 mins later a passer by educated us!)

Try some other all-inclusive. This isn't worth it!!!!

Stayed August 2014
Helpful?
2 Thank Serious_Foody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review, 22 August 2014
Dear client,

First of all, we would like to thank you for your recent stay at our resort.

We appreciate you took the time to share your review with us since it provides us a tool to improve our service. We regret to know that your stay was not as expected.

As per the cleaning of the room, the Housekeeping department has a cleaning program that includes the balcony and terrace. In case a guest needs extra cleaning, our staff is always willing to look into it and offer you a solution. We will send your feedback to our Housekeeping Department for them to look into it.

Regarding our pools, our Maintenance department has an exhaustive cleaning program that includes periodical checks of the chemical parameters, and deep cleaning at the end of the day that includes chemicals and brushing of floors and walls. Our weather this year has been extremely hot so the pools' water temperature is the result of that.

We have several areas that have air conditioner, including the 5 specialty restaurants at the main lobbies, bars and also the shopping center shops and bars. We regret to know that you experienced uncomfortable heat in our property.

Once again, we truly regret the issues that you encountered. We appreciate that you shared them with us. Your comments are important to us since they provide information for us to work on.

We hope you enjoy your future travels and reconsider revisiting our chain.

Sincerely,
Quality Manager
IBEROSTAR Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IBEROSTAR Paraiso Del Mar

Property: IBEROSTAR Paraiso Del Mar
Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Official Description (provided by the hotel):
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico

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