I recently stayed at the Iberostar Paraiso Maya for a friends wedding.
My boyfriend and I stayed for one week and while I would love to say that it was great and exceeded the poor reviews I had seen on trip advisor that was not the case.
Our check in was great. As soon as we arrived they sat us down with someone who explained all the things the Iberostar resorts at this location had to offer. She gave us each a complimentary mix drink (a blended strawberry daiquiri), a map, our room keys, and our pool towel keys. Our luggage was delivered to our room along with us in a zippy little golf cart by one of the hotel concierge. At this point we were tired from our flights and everyone was incredibly nice.
Our room looked pretty much like what we'd seen in the pictures. Pretty...but nothing to write home about. At night it was pretty poorly lit. Not to mention that throughout each night our motion floor lights would go on and off, and our bedside radio continued to do the same. We had a TV with movies on demand which was nice as everyone on the trip basically got sick after our first or second meal out. Unfortunately, the movies on demand did not work as the TV's weren't working properly. Had we not gotten sick we might not have noticed this but that was the case. I did try calling once to see if they could fix the TV so we could watch some movies the day we were sick...but I had to call three times, and wait about 4 hours before anyone showed up. The TV never did get fixed. I also called for additional beverages when we were sick to be sent up from room service. They arrived as well...about three hours after I called. So, probably not the fastest room service.
One of the biggest things I didn't enjoy about our trip was the food. It was...awful. I hate to say it. But it was. It was pretty much the equivalent of going to a classroom cafeteria. True they have various restaurants there but it was basically a choice of trying everything at a buffet where had sat out all day, or going to a restaurant where the same things were made to order. Not that this improved the food at all. Case in point...the first night we went out with the wedding party for a meal one of the wedding guest noticed that as he cracked open one of the crawfish on his seafood dinner blood was pouring out of it. I have since read that it was probably brain fluid? Regardless, it happened with the rest of the crawfish ordered. The blood was all over the white table linens. It was a mess. Gladly, everyone in our party was good humored about it so nobody ate them but it still killed any appetite people came to dinner with.
The food was constantly stale, or sweating from not being taken care of properly before serving. There were often bugs in the food...which with the climate being warmer might be slightly normal? But it still didn't seem quite right.
Food aside, the wedding that was arranged there was poorly arranged. Things were set up last minute, golf carts that were supposed to pick guests up and drop them off at various locations never showed up or only showed after being repeatedly called. Again, I think the party stayed incredibly polite about this and well humored but I don't think any of us could recommend setting a wedding up there.
Probably the final nail in the coffin for me was finding a cockroach crawling around our bathroom the second to last night of our stay. I know with the warmer climate this is to be somewhat expected but still...it was pretty creepy and the staff didn't seem to care much. I later found out that other people in the party who had stayed in various buildings at the resort had also seen some in and around their rooms, which makes me think this incident was not isolated.
Overall I will say that the staff was very nice most of the time. Had the food been better I think the trip would have been much more pleasant all around. To anyone considering staying here I would suggest trying the grand, OR plan on eating elsewhere while here.
We did go on a tour that we set up with the hotel as well but of course, we had book a full day long tour of ruins, swimming in the cenotes, etc., and the night before they called us at about 10pm to cancel. We had to reschedule to do a half day at a much smaller area of ruins. It was still beautiful to see but it was a disappointment that they had to cancel even if it was due to lack of interest.
I cannot impress enough that if you have not traveled before this is probably not a good starting point. I have and was well prepared for anything that might happen but it was unfortunate to see the friends of mine who had not previously left the country have this be their first experience somewhere other that home.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso