I felt it was necessary to write this review based on our most recent family experience. I would like to thank TripGuy.com and Lomas travel for their customer service. If you are planning a trip, I highly recommend reaching out to Mitch at TripGuy.Com
The Resort facilities, cleanliness and service were a 5. The Family junior suite is by far the best for families who like to spread out. The staff, grounds crew and servers could not be anymore pleasant. We are a family of 4 with a 15 and 13 year old and we all thoroughly enjoyed the resort.
The major downside to this resort would be the food. l am a bit picky when it comes to my food and I felt like the resort chooses not to address this ongoing problem. Breakfast consists of your traditional resort breakfast buffet and unfortunately turns out to be the best meal of the day. The rest of the day is filled with meats and fishes of different varieties that in my opinion were sub par. Room service after 11 was less than desirable and had a minimum wait of 45 minutes.
I had low expectations of the food based on previous reviews and unfortunatley the resort did nothing to change my opinion.
I would highly recommend this resort for anyone who wants a 4 star resort with a 1 star food rating.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso