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“superb by far”

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Iberostar Paraiso Maya
Ranked #4 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Holland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“superb by far”
5 of 5 bubbles Reviewed 15 December 2008

you have to see this to believe it.We stayed here in jan/feb `08
and had a wonderfull time the beach and pool are exellent and the pool is in one word the best ,the room at the maya had a wow factor,and about the food we only can say mmmmmmmmm.We can`t wait to go back in end of jan `09
and then it will be our honeymoon because we got maried in october`08 (we wait untill feb because the weather is better then)

greets erik and sandra from holland

  • Liked — everything
  • Disliked — can`t think of something we didn`t like
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrKeizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Chile
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 14 December 2008

My husband and I did a lot of research before deciding on Paraiso Maya for our Honeymoon. There are a lot of good reviews, so I will try to focus on the relevent subjects.

Room: We found it fantastic, specially the gigantic bed, the bathroom and the jacuzzi (which is big enough for two). The room was kept impecable, with nice details as daily towel decorations and chocolates by our pillow.

Pools: The pool area is mainly focused towards family and kids, so if you're in a romantic getaway you would probably prefer the private pools for the Paraiso Maya (less people) ore the beach, which we found to be never crowded. There is a very good bar by the wave pool (which is also near the private pool) which has non watered down drinks and natural juicies of any combination you could imagine.

Food: We went to several specialty restaurants and highly recomend the seafood, and French. On the other hand, the mexican and italian should be left out.The buffet in the Lindo Lobby offers good food, and is a better alternative than some of the restaurants. It is extremely hard to fine a decent wine without paying extra for it, but some of the restaurants have a wine menu with different choices were some better alternatives can be found.

Drinks: We didn't drink very much, buy it was very easy to discover that the best drinks are in the Maya Lobby, with some top shelf options.

SPA: The guests at the Maya have access to the Spa, which is worth visiting! It has a area with different types of saunas and a very relaxing pool. The place has lockers and hands out special towels.

Extra Tips:

On the contrary to what is said on some sites, there IS NOT a shuttle that departs every half hour to Playa del Carmen. This in an important point to have in mind, considering the cab costs US$ 20. The other alternative is crossing the highway and stopping a "collectivo" por US$ 3. It is nos dangerous, but probably not the best idea for the first time going in to town.

We don't know if other people tipped or not, but we did tip daily the lady who did our room and when we there was good service in the restaurants. We know it's not mandatory, but the people at the hotel work so hard, and truly appretiate the gesture.

  • Liked — Rooms, pools, overall
  • Stayed November 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Chile08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 December 2008

My boyfriend and I originally went to Iberostar Tucan, but due to overbooking they offered to send us to Iberostar Parasio Maya as a free upgrade on our last night. We were flexible and didn’t mind the transfer over so we took them up on their offer. They provided the money for the cab ride over and even had a room ready for us early in the morning. There was definitely a step up from the Tucan to the Parasio Maya (Tucan was fabulous though and I wrote a review for them on Trip Advisor as well). They brought our luggage to our room and gave us drinks when we first arrived. The lobby bar was very large and was shaped like Chichen Itza. The Parasio Maya shares its facilities with Iberostar Lindo and is right next to the Iberostar Grand Parasio Hotel.

My review for this hotel will have to be shorter since we did not spend too much time there (only 1 ½ days and 1 night). A major difference was the number of people on the beach. Parasio Maya was a lot less crowded and we easily could find beach chairs. Unfortunately it rained once we got to the beach, but it only lasted a short time and the rest of the day was great. The walk to the beach was on a deck over bushes which had wildlife. The pool was amazing. There were mini waterfalls from rocks throughout and a very large swim up bar. The Star Friends put on various activities and shows in the pool well we were there. There is a lazy river and a wave pool, but we did not have a chance to go to either. The theater and the bar were very large and the show we saw (Boogie Nights) was quite impressive.

We made a reservation at the Mexican restaurant. I was not impressed with it. There were not many options and the ones they had were basically two different kinds of tacos and fish. My boyfriend got the lobster tail and they gave him seconds so he was very happy with the meal. The other buffet dining was good and reasonably close to the beach.

The room was great, although I question if it was cleaned after people had left. It was very neat, but it looked different than right after the maids cleaned our room the next day. The maids have cleaned our room before we checked out of our hotel so hopefully they cleaned it again before people came. We had one large king size bed which felt massive. It was a suite so there were two chairs and a couch in the other room. The bathroom was a great size and included a Jacuzzi. There was a balcony which had two chairs and a rope chair (not sure of the name of it, but it was like a hammock that you sit in).

Overall I was quite pleased with the resort. My only complant was it was a little complicated to figure out the paths and how to get to the beach.

  • Liked — room, decor of hotel, theater
  • Disliked — confusing paths
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BeachLadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 December 2008

We stayed at the Iberostar Maya from December 4-9th, and have to say, the vacation was simply incredible and the property itself is absolutely beautiful.

Restaurants- After reading some of the reviews on the restaurants, we were hesistant to say the least. Let me clarify this to viewers, the food was very good. We dined at the steakhouse, Hibachi, Seafood, and French restaurants, and the service was good and quality of the courses top notch. For example, just for appetizers, one would expect to sample jumbo prawns, caviar, mussels, and smoked salmon, at both the seafood and steak restaurants. The seafood was clearly super fresh. As for the Hibachi, hopefully you will get Arturo as the chef, his show was marvelous. Lastly, the French restaurant was fantastic, with a appetizer of pheasant and lobster, main course of filet mignon, and a wonderful dessert, finished off with dessert cordials. Service among all of these restaurants is above and beyond what we have ever gotten here in the states. Even the lunch was quite good, my suggestion would be to stay away from the places by the pool that serve lunch, and go to the restaurant in the Lindo, where not only is it table cloth and butler style service, but higher end offerings as well, such as seafood paella with prawns, and sauteed jumbo scallops.

Room- We were upgraded from the junior to superior suite, free of charge (rm 6014). Very large room with all the amenities, wonderful concierges providing over the top attention (Luis and Nicolas). Our door faced our very own private pool.

Facilities- The wave and river pools were excellent, especially with small kids in mind. We stayed close to the wave pool as it was close to the kids club and right next to one of the bars, which served up non-watered down drinks. Lastly, the spa, reserved for Maya and Grand guests, was a state of the art facility offering various spa and saunas, as well as a large salt water pool. We used the spa almost every day.

Entertainment- While there are discos located in the shopping center, we did not venture over to experience them, instead going to the shoes at night. Again, wonderful, especially the 'Boogie Nights' show on Monday.

Overall, an over the top vacation for the family in terms of luxury, ambiance, and service. We will be returning without a doubt.

Stayed December 2008
Helpful?
7 Thank njtravels70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mass
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 December 2008

We stayed at the Maya the week after Thanksgiving. The resort is beautiful and very large. Buffets were good, we liked the one at the lindo lobby the best. The speciality restaurants were very good, especially the steak house and the Japanesse. Our kids loved the wave pool and the beach has some of the best sand I have ever seen and you can swim in the ocean unlike other resorts in the area. Service was top notch all week, this is a first class place. We had a 3 & 5 year old and they had a great time and the 8pm kids show at the thearter was fun. I was very impressed with the golf course, the greens were great. You can't go wrong here.

  • Liked — Large Room
  • Disliked — shower leaked
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kuckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 December 2008

Stayed at the Maya again during Thanksgiving week. There were 17 of us this time for a 50th wedding anniversary celebration. Have to say that the hotel bent over backwards to accomodate us despite the difficult logistics and a full hotel. Because they knew of the celebration, specialty desserts and cakes were made just for us on several nights.

With the exception of the new "International" restaurant, the food was better this time around. We were glad to see that some improvements were made over our last visit two years ago. The buffet still has some room for improvement versus some other all-inclusives.

The staff is excellent and accomodating and the "Star Friends" entertainment team was awesome.

Still one of the best all-inclusives we have been to.

  • Liked — The grounds and facilities
  • Disliked — $30 daily internet access
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank allinclusivemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 December 2008

We stayed at the Maya over Thanksgiving week. It was relaxing, clean and great place to stay.
The rooms were all mini suites. When you first walk in there are two closets and the coffee bar on one side and the door to the bathroom on the other. The bathrooms have 2 sinks, an okay size shower with a nice shower head. However, the water pressure isn't great and the shower heads are a bit dribbly with minerals in the holes. There is a large jacuzzi tub. Bathroom is done in marble tile, the grout job was a bit sloopy and paint was slopped on the tile. There is a lighted make-up mirror and hairdryer. The closets have shelves and there are shelves below the coffee bar to put things. There is also a small safe, ironing board and iron. There is a door separating this front hall from the room. This helps block out hallway noise at night and keep the room very cold. In our room was 2 full size beds with a nightstand between. The drawer didn't open in the nightstand. There was a CD player/clock radio on the night stand. Across from the beds is a low table for a suitecase, then TV dresser with DVD player. The bottom cabinet door had to be open for the TV remote to work. There wasn't much for TV selection, many kids networks (Disney, Cartoonland, some english some spanish), CNN, BBC news, Fox News, AN (American Networks which had various shows like Jeopardy, ER, college football), ESPN 2 (looked like south American version), many spanish shows, old US movies and a lot of US garbage shows (Rock of Love was always showing). There is a step down into the sitting room. This featured a small loveseat and a desk with chair. Outside was a small patio with a swinging chair and 2 regular patio chairs and table. Over the beds was a ceiling fan and another was over the sitting area. Our 11 year old slept on the loveseat (which did not fold out into a bed). We requested a blanket for the first night, and the maid left a sheet with it for the rest of the week.
The AC worked well. The rooms had tile floors with only a small rug between the beds. The mattresses were hard, but didn't bother me. The rooms were clean, but again paint was slopped on the moldings, light fixtures, etc.
Outside of our corner room was a sitting area. Each building is a rectangle with walkways through the middle and water fountains. Each building had a conciere on the first floor which was very helpful.
Our maid restocked our fridge with diet coke, coke in mini bottles, water bottles and beer. She also left towel critters and we got coffee cups and Tequila our first night. We got a gallon water bottle to start the week and I poured water from the bottles in it throughout the week. I never rinsed my toothbrush in the tap water (learned that lesson in China), and had drinks with ice at the resort all week. Never had stomach problems the whole week (no one in our 12 member family did, and some had even tasted the tap water).
There are two pool side buffetts we ate at all week for breakfast and lunch, one Lindo and one Maya although they are across the pool from each other and both were pretty much the same.
There is a nicer buffet near the lobby at the Lindo which had better selection of food and wasn't as open or casual as the two by the pool. There was also a hamburger/hotdog/nacho stand by the beach. We have stayed at the Iberostar Tucan which had a bigger buffett. The food was fine, but selection wasn't as varied and it was essentially the same food every day. Going to the specialty restaurants helps change things up.
We went to the Italian restaurant, Hibachi (Japanese) Seafood and Steak house. The Italian was mediocre, but the Hibachi and Steak house were EXCELLENT! The Hibachi was just like Benehana's here. The steak house had very tender steak. The seafood was also good.
There is a shopping plaza across from front of the lobbies (Delmar/Maya/Lindo). It is part of the resort as you don't leave the gated area. There is an ice cream/crepes shop there and a taco type place. Both are "free" as part of the inclusion. The shops included some nicer jewelry and leather shop and your usual souvenir shops. Nice area, no one was around and the fountains were full of moss.
The front of the Maya had a pyramid room which was a big bar. Around that was an Internet and billards room. There are long pathways leading over bridges through jungle areas with ant-eater looking little guys, and around the buildings and eventually around the pools. It is a bit difficult walking around the pools as there isn't a lot of room between the recliners. There was always plenty of places to sit around the pools. The wave pool was great - it was by a pyramid with a waterfall, and it was only 4 feet deep at the deepest. The waves were turned on every hour for around 20 minutes. Across from it was a bar with okay spanish music. There is a huge pool on the other side with a bar in the middle which had an ice cream parlor above it. The water in that was chilly. They offered an introduction to SCUBA free at the pool, however we overheard the instructor complaining in spanish how she was so tired of all teaching all these tourists. The pools were mostly empty, except the wave pool got busier when the waves were on.
After walking east around the pools and buffett restaurants there are a couple of bridges out to the beach. There are tons of beach chairs and grass topped gazebos spaced out for shade. Most of the chairs in the shade are taken early. That is people throw a towel and shoes on them, then head to the water. The water was warm! The undertow was there and the waves definately came up and "hit" the beach, but it wasn't bad. It was 2 to 4 feet deep out a long ways. There were rocky areas, but they were fairly easy to see. One the south side of the beach between this resort and the Grand is the boat area. The complimentary sail boats were launched in the morning and they stopped letting them go out before noon (while we were there at least). There is a volleyball area, the snack bar and a drink area. There are not enough trash cans at the beach, but the employees are constantly picking up trash, cups and plates, although there were always straws in the sand. Trash cans would have been handy.
There are the people walking around selling stuff, but very unagressive. Their prices were better than in the gift shops at the hotel.
The parasailing boats went up and down the shoreline and the smell of their exaust was noticable.
The resorts are huge and it was easy to get lost or confused. The staff was very friendly and smiled. We tipped our maid and left a couple of bucks on the table after every meal. We tipped more at the specialty restaurants were the service was more personable. I was surprised to see that a lot of people didn't tip. The locals do come out in the evening on the walkway by the stage to sell their wares - paintings, jewlery, etc.
We never went to the evening show, they didn't start until 9:30. Since the sun went down around 4:30, we usually ate at 6 and was back in our rooms around 8. The pool areas were deserted around 6 and the guys were out powerwashing all the recliners after then.
We never saw a mosquito or had any bug problems.
The taxi ride to Playa was $20 each and it was about a 25 minute ride. The store propriators at Playa were not as agressive as when we went 2 years ago.
There is so much to do in the area. I recommend Xcaret (although the night show goes on forever) and the zip line / bike / cenote swim tour. There is an hour and 1/2 snorkel trip just south of the resort (by boat) only $40 a person which was good.
I like the cleanliness, all inclusive aspect and size of this resort. Only the beach felt crowded. There is so much to do in the area, or you can just stay at the resort.
Highly recommend the Maya and surrounding Iberostar resorts.

  • Liked — Nice rooms, specialty restaurants, beautiful grounds.
  • Disliked — More and better variety at the buffets, earlier lunch time opening of the Lindo buffet
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank LydiaMcFarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Paraiso Maya

Property: Iberostar Paraiso Maya
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#3 Green Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Official Description (provided by the hotel):
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso

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