We have traveled all over the world. First, I must say that the buildings and location are beautiful. The pools are wonderful and the beach is wonderful. If you want to pay $1500 per person for a beach and pool go right ahead.
The food is cafeteria quality. It takes 20 minutes in line to get eggs to order. Management says sorry but doesn't fix problems. Multiple request took up to 10 hours to rectify. Communication with staff is inadequate. Didn't let us know of all dining options until night before we left.
The shows they offer are local talent. Actually the beach staff is the talent. My local high school shows are silmilar quality! OMG for $7000 we our family we feel ripped off! We usually don't do all inclusive or cruises for this reason. When you are there you are stuck with no recourse.
Get this. They charged us $250 (phone bill) to call Delta's 800# and our travel agent so we could get a direct flight home. There was no information about FREE calls costing money anywhere in the room or on the phone. All our complaints were greated with we are sorry...you owe us money. When I said I wouldn't pay the extortion fees, the called securty and had them lock down the gates so we would miss our flight if I didn't sign my credit card info and pay them!!!!!!
GO SOMEWHERE ELSE QUICKLY!
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso