We are still here at el dorado in room 1105 having told Thomson rep and staff that the room smells of damp and is musty. A few gestures have been offered in the form of spa treatments which we haven't used because we are not feeling well enough due to infected mosquito bites and free Internet.
Having left the air conditioning on all day as instructed to eliminate the smell I rang reception to explain the smell was still there
She promised to ring me back but as I have learnt they do not
This is a lovely resort with poor service and definitely not 5 star
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale