Just returned from a week's stay. This was our third trip to this resort and we have enjoyed every trip. We always get the swim up room and we think it is well worth the extra cost. We got the premium swim up and were not disappointed.
Check In - if you arrive earlier than 3:00 or with a big group of people expect to wait for your room. We always bring a change of clothes in our carry on bag so it was no big deal for us as we just changed and headed out for lunch. The check is was seamless. We were brought to one of the side desks for check in (think this was part of premium service) and everything was taken care of.
Food - we always enjoyed the food and the new Sante Fe restaurant was a welcome addition. The short rid was amazing. Some people have written that they have had issues getting into some of the restaurant's but we did not have any issues. We always went between 6-7 and never had any issues. If you arrive later as most people seem to eat later, than I suspect there may be a wait.
We ate at both the Italian restaurant in the regular section and the Casita section. Slightly different menu and both great food and great service. The dinner theatre was fun and the presentation was interesting.
Most lunches were at the outdoor restaurant. Try the south of the border burger for a great chili cheese burger. I know, not the healthiest choice but I was on vacation and I loved it. Macdiel provided great service with a smile.
Service - Nothing short of excellent. Our concierge was great. Sergeio and Ale were excellent answering questions and providing assistance when we needed it. Sergio went out of his way to help out get us a cable for our computer. If we ever needed anything, a quick visit and it was taken care of. Room service was always within 30 (although sometimes the food was not always hot, it was always warm). Another example of the great service was when we got up one morning and noticed that the lazy river in front of our room had collected a large amount of leaves etc. Talked to Ale and within 20 minutes someone was skimming the pool. The cleaning staff were excellent, and frankly all the staff were friendly and helpful.
I think some people that have issues with the service need to relax a little. One day the room cleaning was quite late and the fridge did not get restocked. This was the day that I was told 300 people were arriving at the resort (not to mention a huge amount leaving). We knew if we called we could get taken care of, but we knew that people were extremely busy and would get to us when they could. Relax, have a cerveza and enjoy.
Safety - you hear and read about some scary stuff in Mexico. We were never concerned. The resort itself does a good job or tracking people coming and going and ensuring there are no unwelcome guests at the resort. We even like to venture out on our own by getting a cab and heading into Playa. We know the area a little so are not concerned in the least. Mexico is like a lot of places, there are some areas where you could find yourself in a not so fun place if you are not careful. Quite frankly, some areas of Toronto concern me more that when we were in Mexico. Do some homework on where you are going, use the tour services provided by the suppliers at the hotels. Yes you may pay a little more, but you are pretty sure you will get good service and taken care of.
The Olympus tour people at the resort (just to the side as you head towards the main entrance) were great to deal with. Jesus provided some great information (best place to buy premium liquor is at the Europa store in Playa or Cancun) and helped organize a great day trip to Cozumel.
I can't comment to much on the night life. This time of year the sun sets at 5:30 - 6 so we tended to go to bed early and get up early to enjoy as much of sunshine as we could. Same with the Spa. Heard great stories, but we never took advantage of it.
Next trip we are going to try and do the tour of the green house. El Dorado has an amazing green house on site where they produce a great deal of their own vegetables.
I would highly recommend El Dorado Royale. The rooms were clean, spacious and inviting. The grounds were lush with vegetation and the resort overall was very well taken care of. The food was excellent and the staff were amazing. The cold cervezas and beverages never stop. Lots to see and do for everyone.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale