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“Great Family Celebration”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 February 2014

The Tropical Travelers booked this for a big family event of 20+ and they steered us in the right direction. We have stayed at many all inclusive Mexico resorts on the Gulf coast, this one is best.
The food is fabulous, with 9 restaurantst to choose from. ONly 2 require reservations which were worth it. Everyone, right down to the gardeners, were as pnlite and friendly as Disney World.
Beach stretches for a mile and there is plenty of room. Rooms very well designed and clean..

  • Stayed: January 2014, travelled with family
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4  Thank FXD2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,405 - 5,411 of 10,756 reviews

Reviewed 9 February 2014

This was our 4th trip in a row to this resort. Stayed this time in a swim up jacuzzi suite. We have stayed in casitas also but find these the best bang for our buck. Our dollar. Yours may vary. The service here once again was impeccable, the concierge Miguel handled all our needs even though we mistakenly were using him instead of the person we were suppose to. oops.. Cocotal served all our breakfast wants as it is buffet style and quick to eat albeit a tad noisey in the morning. Rincon for breakfast was also good. In the evening Rincon was great as I had the sea bass twice while there. Cocotal fillet was so good. We didn't make it to the other end of the resort to dine but have in the past with nothing but rave reviews. One evening we did the Kendall-Jackson dinner theater. That was one of the top 5 meals I have eaten out in all our travels. If you need anything, they have always done everything to help us out.
When we first checked in, Jorge once again was spot on. Thanks again Karissma.

Advice. if your there before 3 p.m. take a swim suit or cool clothes. The rooms are ready after 3 p.m. Make dinner reservations when you get there especially for Santa Fe. make them, you can always change them They ask if you have food allergies at each meal. Drink waiter comes around about every 20 minutes, that is plenty. The portions sometimes are small, order two then. Ask the maid for some room deodorant, it is a tropical smell. if you have a request ask a butler or concierge. There are two resorts but you can use the restaurants in the Casitas. Enjoy a small piece of paradise. Any questions.drop me an email.

Room Tip: rooms 4100 to 4300 are close to a pool/restaurants/lobby.
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  • Stayed: February 2014, travelled as a couple
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1  Thank GuyNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

This was our second trip to Mexico, and thought our hotel last year(Azul Fives) could not be bettered, we were wrong.
The resort is immaculate, and the rooms spacious and kept very clean.
The choice of food is impressive, the choice for breakfast was great enough variety of food to cover all tastes, but the Omelette and Egg Benedict were particularly special.
So many restaurants to choose from for lunch and dinner, our favourite was the Santa Fe, with Fuentes Culinary Theatre a close second, a special experience.
The only down side to the food was the evening meal in Cocatel Restaurant, which was our only disappointing meal over the whole fortnight.
Plenty of Bars around, but if you go make sure you try the Martini Bar, all the bars have a nice relaxed atmosphere, and like everywhere else the Staff are extremely helpful and attentive.
It is a big hotel, but because of the space and choice of pools, bars and Restaurants, you never feel crowded, with very little queuing (except if you go for breakfast between 0900-1000).
The best thing about the hotel however are the staff, fantastic level of customer service, especially from the Butler Service adjacent to block 41 (particular mention for Moses), and the bar staff around the Sensi Mar Pool (again particular mention to Maggie, who is a credit to the hotel).
One point about room choice, we were in block 40. (4002), which we liked, but you are close to the entertainment and can be noisy up to about one o'clock, so if you want a quieter time ask for block 42.
We are definitely going back for some more Winter Sun in luxurious accomodation.

Stayed: January 2014, travelled as a couple
1  Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Drinks and food were great, most of the staff were friendly and fun. Grounds are pretty, spa massage was good. Our issues were with the rooms.

We traveled as three couples for a week and all purchased royale swim up suites in June 2013 and requested they be next to each other. Our travel agent was at the same resort a week prior (Jan 2014) and also made this request. Needless to say, they weren't all together (they put us in 5202-5206-5408). One room was available at 3pm and the others sat outside with their luggage until 5:30! Once in rooms, room 1's air didn't work and they fixed right away. Room 2, didn't have a working telephone for three days and lost hot water for a day. Room 3, broken toilet and cockroaches!!!

We have traveled for 10 years and have never encountered this many issues with the rooms (especially considering what we paid)....sad because if they had been better this would have been a great review! The resort obviously knows they have major problems, as they left a bottle of champagne with an apology note the last night in rooms 2 & 3.

Stayed: February 2014, travelled as a couple
1  Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 16 April 2014

Thank you for your recent review, we are happy to hear your overall experience was an enjoyable one . we are gald that our staff were on hand to assist you and enhance your stay wherever possible. We do apologize that we were unable to honor your room request to be next to one another , unfortunately such requests can not be guaranteed in advance and are subject to the hotel operation. We would like to invite you to contact the Head of Customer services at customerservices@karismamexico.com be sending you a private message in hopes to gain further information about your stay.

Best Regards
Paula Negrete
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014 via mobile

My husband and I stayed at Dorado Royal in Playa for our 1 year anniversary. We went on Sunday, got to the beautiful resort, the hotel was suppose to send someone to pick up my husbands lost luggage at the airport. They told us at 3:00 it should be there by 4:00, to go eat at JoJos while we wait. Poor staff they just looked at us bc my hubby had a tank top on, said they couldn't serve us. We told them our luggage was lost but on its way. They refused so he put his hoodie on in the HOT outdoor eating area! Service was super slow. After getting to our room at 4:30 still no luggage we proceeded to call the front desk, and walked to the concierge, by 10:30 pm we got our luggage. At 11:30 pm our lock to our room had to be manually changed out. The next morning we contacted the concierge to make reservations at the restaurants. They told us they were all booked up, there wernt any openings for the whole week!!!! Then they wanted us to join the "loyalty club" to come back! So far our day spent there was not pleasant! We refused, went back to our room to find a paper under our door saying they made room for us 7:00 pm for dinner. Hmmm... Ok. It was nice of them. We receives an offer to test the waters at the brand new just opened that day Generations resort right next door, we jumped on that deal! It's for family's but it was amazing!!!! Staff was spectacular food awesome! Although it was still under construction and not all the dinner places were open it was still amazing! All the fruity drinks are made with artificial flavoring such as banana. I hoped it was a real banana! Also guys make sure you have shirts with collars everyday!

Generations is awesome!!!

  • Stayed: February 2014
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1  Thank Cheri0617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this reviewResponded 16 April 2014

Thank you for sharing your experiences, we are truly very sorry your husband lost his luggage at the airport and please accept our apologies for the areas in service that fell below expectations .

we are thrilled that you took advantage of our New Family hotel , Generations Riviera Maya. It is definitely a unique and stunning hotel for all ages to enjoy.

we have taken on board your feedback and this will be used constructively to perfect our Gourmet Inclusive experience

Best Regards
Paula Negrete
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

booked with thomson, upgraded to premium class on the airline.
enjoyed the extra leg room and quieter than economy.
but had a walk through and economy very comfortable and would probably
go in there next time.
once we arrived checked im promptly and taken straight in a buggy to our room.

block 1 was was very quiet away from the bars and restaurants with a sea view.

the best restaurants here are la isla, and the mexican. the italian was shocking and in
no way has any of the food got any connection to an italian, santa fe was good also.

enjoyed our trip to chichen itza but this is a 3 hour drive but enjoyed it.

Room Tip: block 1 is the best nice and quiet
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  • Stayed: January 2014, travelled with friends
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1  Thank blueforever4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

We have been here twice and we are going for our 3rd time this spring. If you want total elegance, outstanding service, exceptional food, and lots of peace and tranquility, this is the resort for you! You will be treated like royalty by every single staff person you encounter. Yet, they respect your privacy and they are not the least bit intrusive. The pools are so beautiful and they have some fun activities in the afternoon, if you should wish to watch or participate.....or you can go to the other pools where it is more peaceful. The beach is lovely, but we are not really "beach people", so for that, I understand that the SEASIDE by Karisma has a better beach. But this location has the most restaurant choices and the best food. Great entertainment every night after dinner! We are extremely pleased with our trips here and we will continue to visit!

Room Tip: We had a room close to the Entertainment Centre on our first trip there and it was too noisy after m...
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  • Stayed: April 2013, travelled as a couple
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2  Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
Price Range: £228 - £712 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — El Dorado Royale, by Karisma 5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale

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