We thought we had a booked a Premium Swim Up Suite and a Premium Suite. When we went to check in, they had us down for 2 Premium Suites. After many conversations with many different people, we took the rooms that were assigned to us. What a mistake. We should have fought it out. The rooms were beautiful and well kept, but the service was non-existent. In the 3 days we were in this room, we received 1 day of cleaning, No replenishment of shampoo, soaps or body wash and No turn down service. After day 3, I finally complained to the Delta Vacations rep and he took us to talk with the manager of concierges. I explained what had been going on and how the service was non-existent. She said she would have someone clean and re-stock our room within the hour. Well that never happened and we never received turn down service that night either. The next morning we received a call from the Front Desk manager asking us if we wanted to move to the Casitas side of the resort. I said we would move, but you would have to move my brother as well, as we were traveling together. They obliged. They sent a bell boy to move our luggage to our new rooms. All I can say is WOW!!! these rooms are out of this world. What a difference in rooms and staff on this side of the resort.
Resort is geared towards the 65 + crowd and Exotic travel members.
Service in restaurants is slow and portions are small
Yes, you do need to play the towel game. My brother would get up at 6:00am each morning just to save us 4 chairs on the beach or by the pool.
Request a swim up suite, you won't be disappointed.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale