El Dorado Royale
Hi All, another honest review!
We had read an awful lot about the El Dorado Royale and were trying to compare it to other Hotels we had been too in the past. Our 30th Wedding anniversary was looming and made our choice we booked to take a 2 week trip to the El Dorado Royale, booking a room which also attracted the Honeymoon/Anniversary package.
We book to travel on March 4th (our anniversary). Thompson on that day were flying a 767 to Mexico so no Dreamliner for us… However that allowed us to book Premium. I say allowed us, only because I could not justify the £440 price tag that Thompson were asking if we did fly Dreamliner. I cannot justify that cost I am afraid.
The flight was long…. Nearly 12 ½ hours, bad headwinds, so very tired and stiff we got to Cancun and fought through the arrivals and customs lounges… Ohhh what a nightmare that was… 13 aircraft all in at the same time… chaos!
Not to worry we thought our private Taxi to the El Dorado (costing an extra £100 from Thompson extras) would be waiting to whisk us away from the chaos… Wrong.. On getting to the Taxi area we were told by Thompson Reps that there were delays to the Taxi’s being allowed onto the airport. 40 Minutes later, very hot, slightly miffed and £100lighter we got to a taxi and started our journey to El Dorado.
HOTEL & ACCOMMODATION
On arrival the reception area was stunning…. We were met with champagne and guided to the arrivals lounge…. We handed over our documents and our wedding certificate… then politely we were told… they were sorry but the room we had booked (Ocean Front) was not available and we would have to stay in a ocean view room for 2 days, then be moved to a swim-up Ocean view. We are a couple in our 50’s having just spent 20 hours going on what I thought was a trip of a lifetime… now shattered and tired… being offered a room we did not book with the promise of an upgrade to a room that we could not do justice to. My wife had an uncharacteristic outburst…. And the staff tried to placate us… eventually we got on our golf buggy and were taken to a 3rd floor room in the main walk way… on the way the driver showed us various locations, pools, Bar’s and Restaurant’s . The complex looked absolutely stunning.
We arrived at our new room where we were to stay for a few days… the room was also stunning… no argument there. We started to relax popped a beer and some champagne that was in the room and discussed what we were to do… unpack or just use the cloths we had to… so when the 2 days were up we would find it easier to move… after 10 Minutes the room phone rang… it was the Hotel Manager… he was very apologetic and stated that he was aware of our special occasion… and that he wished to make us feel happier than we were. He stated that a golf cart would be there to pick us up and we were to be moved to the ‘Castitas’ he stated this area would be fine for us…
10 Minutes later buggy loaded and off we went to our new room…. We arrived and were shown in… Ohhhhh wow! The room was beautiful. Without doubt the best room we have ever had…. Supper King Bed, living room area, sofa and chairs, Breakfast Table, off to the left a small alcove with a sunken whirlpool bath. Flat screen TV and DVD, the bathroom was something else… beautifully appointed his/hers wash basins, toilet cubicle, large shower with marbled plinth and to top it all… an outside shower…. Which was stunning!
For the first time since we got on the plane that morning we looked at each other and smiled.
We started to explore and outside on the veranda there was another double bed for relaxing… to our front was a large (70 Meter) hacienda structure with tables and chairs, table tennis, swing bed and a bar… in front of that a pool. This area was exclusive to the guests staying at that ‘Castitas’ area ours was 27. In all there were about 20 ‘ish ‘Castitas’ that could use this facility.
The rest of the stay in the ‘Castitas’ was like a Dream… Private pool, Bar, Concierge (Fransisco… great guy!) Pool boy, Beach Boy… all for us at Castitas 27.
In all the El Dorado staff were exceptional…. Never did I ever find anyone that did not behave in a courteous and happy manner. All the complex areas were superb. I have not got a bad word for this hotels accommodation or staff …. Fantastic!
Ok… here is where this review becomes personal to us… my words here are our feeling and not in any way meant to offend, deter or change opinions… just our honest findings.
This is a ‘Gourmet Dining’ experience…. If this type of dining is not for you then you are booking the wrong place. The food was always superb and well presented… however… it simply was not for us!
I like to have restaurants but also I like to have the ability to break those dining experiences up with a buffet or 2.. we were there for 2 weeks… for those closer to Mexico (Canadians, Americans) I can see the attraction of fine dining for their 5 day trip… but for 25 Days it’s a different thing. Our concierge booked all or evening meals for us and we just turned up…. All were good but were Gourmet portions… the house wine was perfectly drinkable… the menu wine was at a cost… I did not have a problem with this and knew before I arrived that this was the case … others were not so pleased that they had to pay for wine if not the ‘House’ variety. All alcohol was branded and excellent… they even had a selection of good malt whisky’s.
This was perfectly acceptable and we saw some real local talent in one of the Local singers (Cannot remember his name Rob maybe…) he was really good… Magic shows, fire shows, dance and cabaret all there if you wanted it.
Bit disappointed (as I always have been in Mexico ) with the beach area… strong winds and rough water made it hard to do a lot… but nonetheless an area where fun was had.
This was a great holiday and the Hotel should be proud of what it provides for its guests… It is an outstanding experience.
Would I return again..?
Probably not but only for the reasons I have outlined above. If I were to return it would have to be to the ‘Castitas’ it’s an amazing experience!
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale