My husband and I went on vacation to the El Dorado with my parents. We were both celebrating wedding anniversaries, my and my husband's first and my parents 35th. The service at this hotel was amazing, top notch, first class, extraordinary. There are not enough words to describe how great this hotel was.
When we arrived from the airport we were greeted by a porter who was so great, very personable and professional, I believe his name was Daniel. He was just wonderful and very sweet. Upon check in, Olga, helped us, she was very sweet and helpful. She gave us all the information on the hotel, its amenities, many restaurants (9!), bars (17!), spa's (2) and various activities and nightly entertainment. She was just wonderful. Our rooms were not supposed to be ready for about 30 minutes after our arrival. We went outside to look at the grounds and within 5 minutes we were told that our rooms were ready and there was a golf cart, they call them shuttles, ready to take us to our rooms. We booked the luxury jacuzzi swim up junior suites. They were awesome! There was a pool and what they called a lazy river right outside our patio door, this is actually where we spent most of our free time. The pool was amazing and very clean. We also had a server, unfortunately I cannot remember her name, but she came around, took drink orders and even brought us bar snacks as we relaxed in what was basically a private pool.
The two Italian restaurants D'Italia and D'Italia Casitas were both great, however, we preferred the Casitas location better, they have different menu's. The shrimp with parmigiano-reggiano sauce was my father's favorite and ate it the first and last dinner that we had there. Cocotal had amazing tuna, I asked for it seared instead of grilled and it was absolutely delicious. The other restaurants we visited were also great. Jojo's by the beach was really amazing, the catch of the day, snapper is served whole, and just amazing! All of the staff at this hotel are just so wonderful and polite and professional, if you want a great relaxing vacation, this place is definitely worth the price!
The only excursion that I did was go scuba diving with my Dad the Saturday before Father's Day. It was my first time and my Dad's first time in about 20 years. The guys at the main pool scuba shop, Arturo, Paco and Felix are great! Paco, who has dubbed himself the Mexican George Clooney, is a riot. He did our resort course with us and was an amazing instructor. I wish I could have taken a longer course with him, he was very knowledgeable and professional. He knew exactly what he was doing and knew how to teach beginning divers. When we went for the dive, we were shuttled to El Dorado Maroma, which was about 10 minutes down the road. Upon arriving there we met, Atl, and Alex who were also going on our dive with us. There were a total of 8 divers and 4 instructors/dive masters. These men took amazing care of all of us. We went to a beautiful reef and saw gorgeous sea life. It was truly an amazing experience made all the more better because of the staff that took us on this trip. They were not only competent but confident, I am someone who get anxious easily and their knowledge and personalities put me at ease. I had next to no fear going 40 feet under the water with these experts. If you go there, get a diving course with Paco or Arturo, they work out of the La Isla pool.
At one point my mother cut herself shaving and we could not get the bleeding to stop. With a quick call to the front desk they had sent a paramedic to the room who quickly patched my Mom right up!
The only negative I can think f is how large the property is, for me there were not enough signs to direct people on how to get places. There are shuttles, that come around to take guests to where ever they are going, but it can take 20 minutes for a shuttle to get to you. That would not have been an issue for me, but my mother cannot see at night so coming back from dinner we always had to wait for a shuttle, it was kind of annoying.
The beaches and bigger pools were beautiful. This is definitely a great place to celebrate anything. My husband and I were saying that we wished we had come here for our honeymoon ( we went to sandals antigua, not good).
I only had one spa treatment which was a sky massage with Samuel out of the Casitas spa. It was amazing! if you go request him! great hands and very professional, also takes care to make sure you are comfortable with pressure and the amount of skin showing, since you are not in a typical treatment room.
All in all this is a wonderful place to visit, I cannot wait to go back. The only thing, is this resort is adults only, which is great for now, but when we have kids, we plan on going to Azul Fives, another Karisma resort, which is child-friendly. Go to either resort, I have been to both and you will not be disappointed!
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale