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“The best place to spend 2 weeks on honeymoon.”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The best place to spend 2 weeks on honeymoon.”
Reviewed 8 July 2014 via mobile

We've just returned from spending 2 weeks on our honeymoon at the royale and what an amazing 2 weeks we had. Mexico is a beautiful country and the hotel was everything we could've wished for. If you like great service with amazing quality food and drink then look no further.

The choice of restaurants is amazing with no sweaty buffets in sight. The only exception to this is the cocotal restaurant for breakfast which offers great selection and amazing omelettes.

We had a swim-up room which we were so glad we paid the extra. Not only does it offer an alternative to the beach or numerous pools but it's allows you that bit of privacy. Plus with room service and drinks waiters you never go without. We did find that the room service was a little hit and miss at times, with delivery times being out by as much as double as the original time stated.

The cocktails, beer and wine are all nice with the martini lounge offering delicious chocolate and expresso martini's.

The complimentary honeymoon package of breakfast in bed, candle lit dinner on the beach, spar treatment and turn down service with jacuzzi prep really made it memorable.

I'm not sure whether we'd upgrade to the casitas as doesn't seem to offer enough extras to warrant the extra outlay.

All in all, an amazing hotel with great facilities, service and food. We would definitely consider coming back, even though we strive to go to new countries and resorts. Thanks for an amazing honeymoon.

Stayed June 2014
Helpful?
Thank EAReilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dearest honeymooners,
I wanted to thank you for taking the time to share your positive experience with us. We are privileged to have been able to host you and your partner's honeymoon stay with us!

Also that you were able to receive the amenities that came in your package you travel consultant surely has good deals.

We look forward to welcoming you back again, maybe for a first year anniversary? We will have the champagne chilled, awaiting your next arrival!

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
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  • Sleep Quality
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Charlotte, North Carolina, United States
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

I cannot say enough good things about El Dorado Royale. From the friendly staff who greeted us, to the ahi tuna, to the wine selections, to the beach front massage & hydro therapy pool, to the eco-friendly everything, to the golf carts that take you any and everywhere around the resort, to the huge in-room jacuzzi, EVERY SINGLE THING was exceptional!! I will be coming back very soon!! THANK YOU SO MUCH FOR A WONDERFUL VACATION!

Room Tip: I had a luxury jacuzzi suite and all rooms are within 1000 yards from the beach so it doesn't ma...
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  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dizzle13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dear Stefani H
I will have to say that we are thrilled and so excited to know that we have guest such as you with so much gratitude for our efforts.
We hope you may come back to your second home in the warm Caribbean very soon.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
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Austin, Texas
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

We are glad we spent our anniversary here and had a wonderful experience. The staff was great and professional, the grounds are very well maintained (beautiful). The restaurants were pleasant and the bars everywhere were great! We did experience the spa which was one of the first class highlights of the trip! While we understand them having the artificial sandbag reef, the ocean front felt restricted and every day was a red flag day for swimming. The restaurant Santa Fe was reservations only and could never get in (that's another story). We also had reservations for dinner on the beach and when we showed up they did not have a reservation which made the last day of the trip disappointing. (no explanation as the staff was not able to make decisions outside of the process). Overall we had a great time and we took a cab to Playa de Carmen to enjoy the wide open ocean which was beautiful without sandbags... I am confident we would not go back but we enjoyed our stay.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank RickATX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dear Rick G,
Thank you for recounting your experience I thoroughly enjoying reading your feedback and happy you had a great vacation here with us. The fact that you mentioned you experience of Santa Fe make us want to strive to perfect this situation.
We truly appreciated the constructive feedback regarding the beach all comments are more than welcome.
We only hope you may honor us once again with a future visit.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
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Baltimore, Maryland
1 review
Reviewed 8 July 2014

I love everything about the El Dorado Royale.
This was my 4th time traveling to this resort and it was nothing less than spectacular, as always.
Angel was our favorite employee, he is the beach waiter and he made sure to take great care of us the entire time we were there. All the staff members were friendly and very responsoive to all our needs.
I would receommend this resort to anyone.
I will definitely be going back.

  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank beaniekd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dear beaniekd,
Dear Guest,

Thank you for your recent review.
We are pleased you enjoyed your stay and were so well looked after by the team
here at El Dorado Royale, a Spa Resort by Karisma.
We will make sure Angel see your kind comments he will feel so glad.
We look forward to welcoming you again.

Sincerely yours,
Beat Müller
gm@eldoradoroyale.com.mx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

The resort was breath-taking. The service was amazing. I don't know how anyone could be unhappy in such a paradise. Amazing honeymoon. My husband and I are already dreaming of and planning our return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KaitlinWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dear KaitlinWilliams,
Thank you for your kind contribution by posting kind words and a five star rating, we fee very greatful.
We will be waiting for you next year.

Best regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level 5 Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 July 2014

As a last minute choice for a much needed break the El Dorado Royale was a good choice. The grounds are beautiful and relaxing; the layout with a number of pools and bars spread throughout the property is very convenient; there are plenty of restaurants (various themes) and generally service is pretty good and staff is both attentive and helpful. It helps if you tip although as an "all inclusive" that shouldn't be needed.

The main pool area was always crowded and noisy in daytime - like many resorts you need to claim your space early as it is very popular. Expect almost all couples (I was alone this time) and young enough to be noisy, especially as the drinks and day wears on. It's far quieter at the smaller pools away from the center of the property. The "health bar" (nearest my room) seemed to be the quietest and calmest for relaxing. It also had a great healthy choice menu that make for a wonderful light lunch.

All restaurants are "a la carte" although you can choose buffet style experience for breakfasts. The beach-side / outdoor "Jo Jo's" restaurant and beach-side bars (2) were nice and breezy - much needed in the hot June / July weather. I especially liked their rope swings. Despite its near beach-side location, the outdoor Pizza patio was a bit too sheltered from the breeze and I found it very hot - couldn't sit long there. Best restaurants were Santa Fe (reservations needed for everyone for this one), Kampai (mixed Asian theme), d'Italia (Casetas) and d'Italia (Main building). The Santa Fe dining experience is unique and well worth the walk to the far end of the property. Santa Fe and La Isla (Mediterranean) were best for breakfast. Cocotal (in the main building) was always busy, good for supper but far too crowded and noisy for my tastes at breakfast.

My concierge's, Zulla and especially Angelita were most helpful and pleasant to deal with. Angelita in particular always greeted me with a warm smile and made a point to ask about my days. The gym (located with one of the two Naay Spas) is well equipped, actually has a view and has a very friendly, helpful staff.

Room Tip: All rooms are well appointed. Many have swim up access if on ground floor although sun shine on them...
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  • Stayed June 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank execjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review, 13 July 2014
Dear valued Expert Traveler
We have been honored with a review not only from an expert traveler such as yourself, but also by been chosen between many options in the Riviera Maya and the fact that you show satisfied to keep retruning. With your comments and experiences makes us feel really proud of our site and staff.
Thank you once again for having confidence in us even though we still need to improve in some areas.
I am currently conducting a review on the options on how to improve security to prevent our romantic and relax atmosphere to be uninterrupted.

Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services.
It will be great to welcome you back in the near future for another memorable vacation.

Warm regards
Beat Müller
gm@eldoradoroyale.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

This was an amazing trip from start to finish.
The staff treat you so well and sometimes you may feel people put this on when on your usually holiday, just for good customer service but these guys don't. From the bell boys to restaurant waiters, they will go out of there way for anything you need.

I have just returned from a two week stay with my girlfriend and I am already looking at returning for next years holiday.

Santa Fe and Kampai were the best restaurants for me.

Would highly recommend to any couple looking to enjoy paradise.

Room Tip: I would say book a room in El Dorado Royale which is closer to everything. Also the rooms are of hi...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank ChrisYoung9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Royale, by Karisma

Property: El Dorado Royale, by Karisma
Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale

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