We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
El Dorado Royale, by Karisma
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Breakfast included
  • Pool
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
The Bliss Resort(Playa del Carmen)
View Hotel
Certificate of Excellence
  • Free Parking
  • Pool
View Hotel
Certificate of Excellence
  • Free Parking
  • Beachfront
View Hotel
Certificate of Excellence
  • Pool
  • Beachfront
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Parking
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Parking
  • Breakfast included
Reviews (11,149)
Filter reviews
11,149 results
Traveller rating
7,754
2,004
726
414
251
Traveller type
Time of year
LanguageAll languages
More languages
7,754
2,004
726
414
251
Show reviews that mention
All reviewsmartini barhealth barswim up roomsanta fesand bagscasita sectionk teamla isla poolfuentes poolour honeymoonroom serviceoutdoor showerswing bargreenhouse tourpersonal conciergewine pairingculinary theatre
FilterAll languages
Updating list...
5,153 - 5,158 of 11,149 reviews
Reviewed 1 August 2014

My wife and I extremely enjoyed our stay at this amazing hotel and resort. Check in is quick and informative and the buggies are really useful in transporting your baggage around this humongous site. Our room was amazing, kept spotless by the attentive staff and the free minibar was kept topped up daily, just one thing the air conditioner can be too effective, remember to turn it off before you go to sleep. Poolside service can be slow but it does arrive, much quicker to get your drinks yourself. The many restaurants are well spread across the resort and offer a wide variety of different foods portions are small but the food is amazing and tasty. As vegetarians the options were limited slightly and some of the staff did struggle to understand the concept but were very attentive to our needs. It is well worth booking into the al a carte restaurants but the show cooking restaurant is definitely for enthusiasts. Covered beds by the pool and on the beach do go very quick so it is advised to get up early and reserve these if you need any shade during the day. Buffet breakfast in the restaurants within the main complex are well stocked and the staff are very helpful. We hope to go back to this hotel again and have recommended it to all of our family and friends.

  • Stayed: April 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Failsafe321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded 3 August 2014

Dear travelers:
Dear Failsafe321
We have been honored with your having chosen our resorts for these two special celebrations and the fact that you show so satisfied with your experience makes us feel really proud of our site and staff.
Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services.
It will be great to welcome you back in the near future for another memorable vacation.

Yours sincerely,
Beat Müller
@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

July 20th-26 This Resort is beautiful.ALL the staff is always very friendly and helpful. We all had a very relaxing enjoyable vacation for 6 days. Several of the couples stayed in the 800s (lower level, walk up rooms)one couple was in 726 and one was in 611. They are all great locations. The shuttle is always driving by and will get you and take you where ever you need to go. I had been at the Mexican restaurant and had to go back to my room to grab something, the shuttle guy waited for me to come back out and gave me a ride back ( so sweet). We all took $100 ones and tipped nicely! They do like that & we LOVE the service. Omar & Carlos, worked at Jojos and they were so helpful for our large group and we tipped them GOOD!! We loved all the food. Our ONLY complaint that we all wanted to say, was that we wished there were more places that we could just walk up and get food quickly as we are hanging out on the beach. Like grab a hamburger or chips. They have these things at Jojos and the pizzaria, but its an hour plus wait! They are great to bring you aps. and drinks while you wait :) But a quick meal would be great. ALL the restaurants are so good ( small portions, so order a few options). Thank God our travel agent made our reservations for us every night at 7 - it was perfect, we never had to wait!! Each building has its own concierge. Ours was Alejandra. She was SO GOOD to us!! Very helpful in letting us know all our options! Check in and check out went very fast! The rooms are amazing & very clean at all times. The beach is clean and clear, we swam every day at the beach (get there early for cabanas and chairs). The dance place was open until 2am and was so fun!!! We love this place and will go back SOON!!!

Room Tip: 600s 700s 800s were great buildings. No ocean views as there are to many beautiful palm trees. Each room has its own air box & gets real cold, if not call!!!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank kerriarnold3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Great experience with this property - felt very safe. Service is a little slow, but no one is in a hurry, so it was fine. Portion sizes are small, but food is delicous.

Had an amazing experience with Beach Bum Travel's Nanda van Zwam!! She was absolutely great to work with and will use her again.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
15  Thank Kristin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

We really enjoyed are time at El Dorado Royale! We loved the pool area because they have a lot of palm trees to enjoy a nice nap under, or if you like the sun they have plenty of options without shade. The food was outstanding, and with 3 resorts all connected you always had lots of options. We plan on return again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

My husband & I were here in March 2014 & again in this past June for my husbands birthday. Check in went very smooth our room wasn't ready so went to Jo Jo's for lunch. We were greeted with great big smiles & hugs all the waiters remembered us from our last visit in March. Our room was great 606 very close to the pool. We meet our concierge Mauricio & Alejandra they were very helpful they are the best. Breakfast at Cocotal every morning was wonderful all the waiters Efain & Sammy are wonderful & especially hostess Marlet Gutierrez. Lunch at Jo Jo's every day was always wonderful. We love Eldorado Royal so much we are now Members & will be back March 2015 for 2 weeks. This resort is the best.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Nunnie354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews