I must stay this was the best holiday ever!!
Me and my partner stayed in the El Dorado Royale in July for 10 days. Booked with Thomson and flew on the new Dreamliner, nice flight with extra leg room seats. Transfer from airport was quick as El Dorado was first drop off.
On arrival we had a welcome champagne and cocktail and a nice cold damp flannel. Check in was fast and we was taken to our room within 20 minutes.
Room was a Jucuzzi Swim up suite in the Sensi Mar section (room 5208) swim up room which connected to two pools..the quiet Sensi Mar pool and a main activity pool, excellent location we had the sun from sunrise until about 3pm.
Clean Spacious room, mini bar stocked every day, decent hairdryer and Revlon/No.7 magnifying light mirror (excellent if you where make up as the lighting in rooms is not the brightest).
Having a key for the safe is a bit outdated but it never really bothered me.
I would like to say a massive thanks to Billy, Danny and Carlos who were our personal concierge throughout our stay, always happy to help. The rose petals and cake towel art on my birthday were lovely.
Restaraunts were all gourmet inclusive sit down and be waited on, Portions can be small but remember you can order more then 1 starter, main or dessert each. So after a couple of days we was doing just that. Every meal I ate was delicious.
We never felt we had to tip any of the waiters but the service provided was so good we tipped anyway. I did not see any waiters favour guests that were tipping I got excellent service from each bar and restaurant I went to. They do not sell wine by the glass and the bottles I thought were quite pricey for a standard white (Chardonnay/Pinot Grig) There are so many places to eat, our favourite was Jo Jos for lunch and dinner and La Cocatol for breakfast which was buffet or menu. Our favourite Bar was the Beach Bar.
The Beach was beautiful in places, and I would reccommend wearing pumps as there stones and rock as well as sand in places and yes there are sand bags to break the waves and preserve the sandy beach.. but we just snorkelled around them and loved feeding the fish bread in the morning.
The hotel and grounds are the cleanest and tidiest I have ever seen, always polite staff gardening and greeting with a friendly 'hola'. I really cannot wait to return to this hotel. It is an amazing place to stay and you really do get a 5 star service.
I would not pay much attention to the bad reviews, some people cannot be pleased and always want more. I worried myself with the bad reviews before my stay as I wanted this holiday to be special for my partner and for my 30th and I don't think I could have picked a better place to stay, met some lovely people (Kansas).
So thanks again El Dorado Royale, I hope to be back again soon. Might try a swim up at the Casitas next time though.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale