The place itself is gorgeous so no complaints on that. One of the reasons we chose this resort is because it said gourmet and you know how all inclusives can sometimes be so so with the food choices. We found the service at the restaurants to be mediocre. They don't give out straws unless you ask for it which seems petty but its annoying especially at the pool. The entrees are extremely small which I'm used to having gone to several all inclusives but when you ask for more food they seemed surprised and irritated. For instance the caprese salad at D'italia was minced tomatoes stacked up the size of a half stack of dimes. The best meal we had was at the Asian restaurant, lots of flavor and slightly exotic. We booked the food experience show at Fuentes and that seemed to be the only thing that was more "gourmet." The show itself was quite boring which several guests we spoke to agreed with and a few just walked out. The hosts talked alot about each of the 5 courses and there were large screen tvs so you could see them prepare but the cameras were so bad they pointed to everything but the food. It just semeed to drag on but the food was very good. One course was diced ahi tuna with apples served on a tostada with a sauce and another was seared Mahi Mahi with avocado. We didn't hit all the restaurants but the pizza place by the pool is good but if you want real sized portions the Health Bar is probably the best for lunch it has wraps and salads and protein shakes. Breakfast buffet was the best but every time we went we had to constantly ask for water and refills. The most annoying thing by far was the no tank top for men rule. You cant have a tank top at breakfast or by the pool for lunch and I had to take off my sunhat at breakfast. So many men wear tanks these days it just seems ridiculous especially when its 100 degrees out and your eating by the water.
The main pool was great and the older gentleman that served drinks was on point. He remembered our drinks everyday and always gave me a straw. The activities men were great and very funny. They work their butts off 6 days a week, morning to night so I have to hand it to them for keeping such positive attitudes despite all the drunks around. They played water polo and volleyball with all the guests and had us all laughing at their antics. There's a cool saltwater pool right on the ocean but I only saw one person swimming there. It doesn't really look like a place to swim an relax so I think most didn't know what it was. You cant have food anywhere besides at the restaurants. So no burgers by the pool or beach.
The beach was okay. There was seaweed on the sand every morning (they cleaned this up by hand btw) which isnt their fault but if that bothers you then the pool is the best option. They had canbanas on the beach that looked nice but weren't like the cabanas at the pool more like wood planks with chairs in the sand and half curtains on the sides. There working on something in the water like a reef of some sorts which is nice but not pretty sitting half way out of the ocean. Hardly any staff serving drinks there.
The hotel setup is very large so they offer golf carts to take you around if you want to go the the connecting resort Casitas which has several other restaurants around it. That area has the suites and swimup rooms but their beach area is horrible, rocks and coral everywhere. My room was just fine in terms of cleanliness but the minibar could use some help only tecate, water, coke and sprite no snacks.
We did the Exhel-ha tour which was amazing but the guy in the hotel we booked it through was kind of arrogant. When we left the next day we were confused about which bus we were on and he goes "well I don't know what to tell you" and walks away. He was in great spirits when collecting our cash though.
The shows at night were pretty decent although its almost the same as every resort but there was a great band with a woman that sang. She was very good and could sing a variety of tunes. She opened up for some shows around 9ish. They had the celeb impersonators perform which was funny but the carnival show was amazing some of them should be in Cirque so I highly recommend catching that show.
Overall the place was nice but not great. It was very honeymoon geared and not alot of action going on in the pool or beach which isnt the activities guys fault just a more mellow crowd. Also, we tried to get an upgrade which they say on their website but they told us there was no room unless we wanted to pay $900 US for the presidential suites. The place was not full because we never had to wait for anything and the beaches and pool were pretty empty. I've had better food and service at the Valentin up the street so we'll be returning there instead.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale