We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Just back and loved it!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Just back and loved it!”
5 of 5 bubbles Reviewed 26 June 2007

My husband and I are just back from our honeymoon stay at EDR and we loved it. I honestly can't understand some of the complaints from other reviewers. I had used TA extensively before we went and was extremely worried about what to expect because we were staying in an Ocean Front Room rather than a Casita but all of my fears were unfounded. We were offered an upgrade for $130 a night to a Casita but decided to check out our room first and we are it was so nice we decided not to bother with the upgrade.

We stayed in room 426 (block 4, top floor) and it was great. The block is right in the cente of the resort and the view was fantastic. The bed was so comfortable and everything else about the room was perfect. Restocked mini bar daily, linen and towel change daily and towel art every couple of days. Fantastic! The only small niggle was that the maid didn't leave a hand towel every day but we had 6 bath towels so we used one of those instead.

On our second day (Monday), we went to our Concierge to make dinner reservations. Only 3 restaurants now require reservations so we booked for the Friday, Saturday and Sunday and had no problems getting the times we wanted (8pm ish). We did exactly the same the following Monday and ate in the other restaurants the remainder of the time. Our favourites were D'Italia and La Isla and we liked Fuentes and La Fondue least but that was basically because we didn't like that particular style of dining, not because the food wasn't nice. Overall, we found the food to be fantastic. The room service menu was limited but the food tasty. Cocotal for breakfast was brilliant. Everything you could every want at a buffet breakfast as well as a la carte if you wanted it.

The grounds of the resort are immaculate and the staff work really hard. In fact we have never seen so many staff in a resort.

We used both the beach and at the pool. The 'whales' are a bit unsightly but you get used to them. The palapas and loungers were plentiful and we had no trouble getting either. The beach waiters are another slight grumble. A few times we never got the drinks we asked for and one day another guest a few beds up took the drinks we'd ordered even though she knew they weren't hers!! The pool was great and had a really good atmosphere with people from all over the world chatting and getting to know one another. The pool waitresses were very friendly and attentive.

The beach bar was good for afew drinks after dinner and the swing bar was busy most nights until after the show ended.

All in all, we had a great time, thought the resort was beautiful and would have no hesitation recommending it to anyone.

  • Liked — Food, service, location
  • Disliked — Beach waiters!
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Hazelb27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

9,347 reviews from our community

Traveller rating
    6,428
    1,700
    620
    372
    227
See reviews for
615
6,270
98
127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,484)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle WA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 June 2007

We stayed here for our honeymoon last july. It was amazing! This is by far one of the greatest places I have stayed in Mexico. I travel to Mexico about 4 times a year. The staff was so wonderful, that my husband and I wanted to take them home to work in our bar and grill. I loved the upscale of this place, other all inclusives you can eat in your swimsuit and beach attire, not here. The reservation system was a little tricky but you throw the 'agent' a good tip, he'll get your reservation. We are all about tipping and generously tipped the staff. The food was wonderful and the cleaning lady was so amazing and was on point and even created little animals out of the towels. I can't wait to go back here. Make sure to check out the entertainment nightly. the airline had lost our luggage and the hotel kept calling the airport to figure out where our luggage was and then delivered it directly into our room. Take the golf carts to! they will pick you up and drive you everywhere especially after one to many Absolut martinis at the martini lounge. Oh and if someone going there could PLEASE Get the recipe for what a Guacamayas is that would be awesome!

  • Liked — food, pool, activities, bedroom
  • Disliked — it was at least a $20 - 30 each way cab ride to the city
  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank misslindseyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richardson ,Tx
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 24 June 2007

I read many reviews before coming to edr and felt that everyone who booked a casita and a good time and reviews were mixed if you stayed in a garden suite.We were lucky when we arrived and were able to upgrade for only $140 per night and it was definitely worth the money.When we go back we wont take the chance will definitely book a casita. The big difference is in the room.The main part of the resort felt crowded where in the casita section we could use a palapa any time we wanted,and our local pool area never felt crowded.We really enjoyed the large balcony also we napped on the bed and hammock every afternoon. We enjoyed every meal and the room service the only thing I would have liked to see different is they need to put another breakfast and lunch place in the casita section . Kampai is good,but you don't want it everyday.Our trip was for relaxation and we definitely found it .We never left the grounds and never felt bored it was just so beautiful.I must say I have been to Mexico many times and have never felt as safe as I did at this resort .If you have done any traveling in Latin America I think you will find the resort a 5 star

  • Liked — The beautiful balcony
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank salesgirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blue Springs, MO
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 June 2007

We had a wonderful time at the El Dorado Royale. We stayed in a regular room rather than paying the extra for a casita and enjoyed every minute of it.

As for the restaurants, Kampai is definitely the best; we even ended up cancelling one of other reservations later in the week to go back. Note to others: make your dinner reservations for the whole week as soon as possible so you can get the restaurants and times you prefer.

I cannot recommend a bartender named Francesco enough! He was at the furthest pool from us (in the Casita area) and was absolutely amazing! I would definitely suggest trying his Don Julio silver margaritas complete with starfruit. We walked out of our way each day just to see him.

  • Stayed September 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jzinkiewicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modesto,Ca
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 June 2007

Our first time in mexico. I cannot wait to go back!! The El Dorado Royale is truly a 5 star resort. I have been to a lot of other vacation destinations around the U.S. and abroad, but this place blows them all away. The staff are all very friendly, and ready to help any way they can. Perhaps im making this sound too gushy, but its truly a remarkable property.
Our room was swim up casita suite. To tell the truth, i could have just stayed at the suite and lounged in our private part of the pool for the whole trip, but my wife insisted that we take some excursions (doh). Which we did and and had e good time doing it.
The candlelight beach dinner was OK.
All the other restaraunts we tried at the resort were very good. They must have an extensive staff of chefs. I could not believe that this was the all inclusive meals offered by the resort.
I was expecting chain restaraunt type meals, not gourmet meals.
I have nothing even remotly bad to say about this place.

We booked our travel thru Vacationstogo.com. Our agent Elle holt was very helpful, but i think we could of saved alittle money by going directly thru Funjet. Dave R. Calif.

  • Liked — The all stone shower, the ocean view.
  • Disliked — Some extra stuff alittle pricey like $4 per min to phone the US.No internet in the rooms.
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank DrBrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmarthen Wales
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 22 June 2007

We returned from our holiday a month ago. I will write my good and bad points in points:

GOOD
Hotel is very clean and most of the staff are very friendly.

BAD
Too many drunk americans who cant take their drink!
Beach is terrible
Standard of food dissapointing
Restaurants are too close to the bars, too noisy
Pools could be cleaner
Could do with buffet restaurant for the evening meals

We are both in our early thirties and do like partying, but when you read the review in the brochure which describes it as a peacefull place its just the opposite. We wanted a quiet 2 weeks in the sun but it was far from it. We upgraded to a casita suite after 2 days which was better. Would i go back, NO NO. I would stay away from this hotel and mexico in general and go back to the Maldives which is our favourite holiday location.
Any questions dont hesitate to ask.

P.S Men remember to take trousers for the restaurants.

  • Liked — nothing
  • Disliked — people!
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank aevans007sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Tx
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 June 2007

This is a great hotel if you are looking for above average food from an all inclusive resort that is adult only. There is nothing to do in the city, but you are right in between Cancun and Playa.
Not a party resort.

  • Liked — The seclusion
  • Stayed May 2004, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H20sons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.0 mi away
El Dorado Casitas Royale, by Karisma
5.5 mi away
El Dorado Maroma, by Karisma
3.0 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 bubbles 5,646 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 bubbles 11,451 reviews
4.3 mi away
Secrets Maroma Beach Riviera Cancun
14.1 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 213 in Playa del Carmen
4.5 of 5 bubbles 15,380 reviews
Show Prices
Show Prices
Show Prices

Been to El Dorado Royale, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Royale, by Karisma

Property: El Dorado Royale, by Karisma
Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Traveltool, S.L.U., TripOnline SA, TravelUp, Agoda, Evoline ltd, Cancelon and HotelQuickly so you can book your El Dorado Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing