My husband and I are just back from our honeymoon stay at EDR and we loved it. I honestly can't understand some of the complaints from other reviewers. I had used TA extensively before we went and was extremely worried about what to expect because we were staying in an Ocean Front Room rather than a Casita but all of my fears were unfounded. We were offered an upgrade for $130 a night to a Casita but decided to check out our room first and we are it was so nice we decided not to bother with the upgrade.
We stayed in room 426 (block 4, top floor) and it was great. The block is right in the cente of the resort and the view was fantastic. The bed was so comfortable and everything else about the room was perfect. Restocked mini bar daily, linen and towel change daily and towel art every couple of days. Fantastic! The only small niggle was that the maid didn't leave a hand towel every day but we had 6 bath towels so we used one of those instead.
On our second day (Monday), we went to our Concierge to make dinner reservations. Only 3 restaurants now require reservations so we booked for the Friday, Saturday and Sunday and had no problems getting the times we wanted (8pm ish). We did exactly the same the following Monday and ate in the other restaurants the remainder of the time. Our favourites were D'Italia and La Isla and we liked Fuentes and La Fondue least but that was basically because we didn't like that particular style of dining, not because the food wasn't nice. Overall, we found the food to be fantastic. The room service menu was limited but the food tasty. Cocotal for breakfast was brilliant. Everything you could every want at a buffet breakfast as well as a la carte if you wanted it.
The grounds of the resort are immaculate and the staff work really hard. In fact we have never seen so many staff in a resort.
We used both the beach and at the pool. The 'whales' are a bit unsightly but you get used to them. The palapas and loungers were plentiful and we had no trouble getting either. The beach waiters are another slight grumble. A few times we never got the drinks we asked for and one day another guest a few beds up took the drinks we'd ordered even though she knew they weren't hers!! The pool was great and had a really good atmosphere with people from all over the world chatting and getting to know one another. The pool waitresses were very friendly and attentive.
The beach bar was good for afew drinks after dinner and the swing bar was busy most nights until after the show ended.
All in all, we had a great time, thought the resort was beautiful and would have no hesitation recommending it to anyone.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale