We were very impressed by the Iberostar Grand hotel and it was among the best all-inclusives we have stayed at. The hotel, grounds and beaches were all beautiful. We stayed in an ocean front room on the top floor of building 70 and would recommend this area if this is a special vacation and you want to splurge. All of the rooms are the same but the view from our room was wonderful and we enjoyed sitting on our balcony in the late afternoon, listening to the ocean sounds, and sipping the provided bottles of wine or champagne. Many people are hung up on the butler service so I will let you know that they were very efficient and friendly and the small number of services we asked for were provided promptly. There is absolutely nothing to complain about in the rooms. They are well maintained, the beds are comfortable, the linens and towels are changed frequently and the staff are all friendly.
We love the beach and the Iberostar has quite a nice one. The chairs in front of building 70 have pads and are very comfortable as are the ones at the pool. Chair saving did not occur until near the end of our vacation when a number of new people checked in. We were amused that once some started this practice many followed. I refuse to participate and just found a new seat when we returned to enjoy the sun. Chairs are plentiful here. Entry to the water has improved in the last year and it seems that there are fewer large rocks on the Iberostar beach. The waves can be large and the water was never calm. This is a nice long beach for walking but if you are going further than the cleaned up property I would recommend you bring shoes. There is a lot of garbage and glass. We highly recommend walking about 20 to 30 minutes to the south to see the wonderful beach. We went for a swim at this beach a number of time because there are no rocks at all and the colour of the ocean here is beautiful.
Drink service here is exceptional. The bartenders are extremely friendly and anxious to please (whether you tip or not) and all of the best drinks are readily available. While we did not sit around the pool, I did notice that bar service seemed frequent. Service at the beach was sparse but we did not mind at all. The swim up bar is a fun place to meet new people of all ages in the late afternoon. Service at the lobby bar was exceptional. The one problem we had with the bar service was that it is actually too good. I think that the Grand needs to establish some guideline for handling very drunk customers. One patron was the talk of the resort when he became extremely intoxicated at the pool. He continued to be served and became extremely loud, rude and vulgar and harassed a number of other people. While security did watch him they did nothing to stop the behaviour despite numerous complaints. He was also endangering himself by doing flips and dives in to the pool.
The food at this resort is very typical of a five star all-inclusive resort and therefor somewhat difficult to comment on because tastes very considerably. Many seemed to love the food and many other thought it was okay. We felt that breakfast and lunch were very well done. Sometimes the serving plates at the lunch buffet were not filled up as promptly as they could be. Many on here rave about the availability of lobster however we did not eat this often because it was too well done and tough. We soon discovered that it is possible to order delicious fajitis etc at lunch which are not listed on the menu. The dinners for us were just okay. We did not enjoy the japanese restaurant because we eat sushi often and the Grands version is not great. We had mixed reviews of the surf and turf restaurant. One night our steaks were overcooked and overly salted but on another evening the food was very good. The food at the gourmet restaurant tasted good, was nicely presented and terribly small (we are not large eaters) . We did not enjoy the Italian restaurant at all and cancelled our second reservation there in favour of the buffet which we were surprised to find was very good. The service at these restaurants varied considerably from excellent to quite bad and is the number one thing the Grand needs to improve upon.
Night life here can be pretty quiet. We visited the disco at the commercial centre a number of times and the excitement level really varied depending on the night. There are a wide range of ages at the disco so do not hesitate to go and have fun. We went to two shows. The star friend who perform are very hard working and extremely friendly but the musical dance shows are much like what you find on a cruise.
We enjoyed meeting people at the lobby bar in the evening. The customers at this resort cover a large range with the majority being in the 40-60 year old range. We had the opportunity to meet a number of people from all over the world.
Please be careful in your selection of footwear. The tile and marble at this resort is extremely slippery and we would recommend rubber-soled shoes. When the floors are wet they are treacherous.
We have now stayed at three all-inclusive adult only resort in this area including the Royal Hideaway and Excellence Riveria Caucun. They all have advantages and disadvantages but I don't think you can go wrong with any of these if you go in knowing what to expect.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar