This is our 3 time staying at this Iberostar Grand. We have also stayed 2 times at the Iberostar Grand Rose Hall in Jamiaca. We traveled with another couple and we are all golfers. We both stayed in an oceanfrount Jr. suite. We stayed 10 days.
Service had this hotel cannot be beat. From the ease and friendliness at check-in to the personal butler service, the restaurant staff and the bar staff. I special thanks to Maria , Olivia and Oswaldo of the restaurant staff for your great service. Victor our personal butler and the lots of fun we had with Daniel at the upper bar at night And Ricardo and staff at the front entrance. It is these people that makes us want to keep coming back each year.
At the time we were there they were doing a number of improvements/renovations to the hotel. I guess they were responding some comments on tripadvisor about the hotel needing some repair.
If your golfer you cannot beat the golf deal at this resort. It is a very good and challenging but also very fair golf course. The course was in very good condition and you will not get tired of playing it. In our package it included 2 free rounds (includes the cart and all food and beverages!). For the extra rounds the price was very reasonable $49 US. The course is very close to the resort and you can walk there in 10 minutes or get a shuttle from the front desk. Definitely play it again.
We were staying in the an ocenfront front room and you would hope that paying that extra one they would be more accomendating in booking the ala Carte restaurants. A number of times we tried to book ahead and were told they were all full and not very helpful in trying to get us in. We ended up justing to the restaurant of our choice and tipping our way in. They should either provide more seating in each restaurant based on the occupancy or at least ask you ahead of time what your prefered eating time is and book the restaurants for you.
Food quality in the lunch buffet and breakfast buffet was very good as usually. We felt on the other hand that the food quality at the ala Carte restaurants was not up to their usual high standards and were a little disappointed.
Not sure this is a CON but we you looked at the pool at some other people have noted the water looks green as if it had alge so it was not very appealing.
The water in-front of the Grand does have some large rocks so go towards the other hotels.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar