Just recently returned from this hotel after staying 14 nights 22/03/14 - 05/04/14 in one of their ocean view front junior suites 7049. We have over the past 35 years been fortunate enough to stay in some very good 5 star hotels throughout Europe, the Mediterranean and the Caribbean. We are RIU Hotel and Grecotel club class members and their quality of service - food etc is well known.
So what is wrong here - their international buffet restaurant is one of the worst we have ever experienced and anybody who thinks differently is very easily pleased. A poor selection of food, lack of quality and cold, not one serving plate was heated and what food was available poorly presented on small trays under warming lamps. we put up with this on four seperate occassions before refusing to eat there again. We were not the only ones complaining about this food - read other reviews on this site. Of course after seriously complaing to the General manager he gave us the usual tapdance on how things can go wrong from time to time and he would be having a meeting with the executive chef to voice our concerns. Well the very next morning and four mornings after that there was only hard bread in the breakfast buffet. It was so bad we placed one of the buns and a slice of French bread in a bag and took it to the management. We were then told they were having problems with the bakery and normal service would be resumed.
So much for the fabulous experiences that some reviews seem to suggest, who is writing this stuff??? Another very disturbing fact was during our second weeks stay the hotel staff came around asking clients to give them a good review on the questionnaires given out in the restaurant that night - a disgrace really. We used the a la Carte restaurants for the remainder of our stay - 10 visits in all. Yes the food was better and after telling them that we prefered our food hot we fared a lot better!
In general the rooms, grounds, and public areas are good. The main salt water pool is a bit loud with pool games and the local clients drinking and shouting from 1.30pm - 7.30pm, but there is a lovely quiet fresh water pool in the main garden area where you can relax. a lovely beach front location with white sands and clear blue water. Also the lunch time meal at the beach restaurant was good, no complaints, so they can do it when they try!
They had five restaurants open when we arrived rising to six just before we left, and here lies the problem - they are trying to offer too big a selection at the expense of a good quality international buffet with a couple of a la carte restaurants to choose from.
We paid £7000 to stay here and in September we are returning to the Kaliston Hotel in Crete costing £3500, which by the way provides a lot better food quality than this hotel. We have read several other reviews on this site complaining about the buffet meal, saying how poor the food was. They need to get a grip of this restaurant or shut it down.
We also paid an extra £800 for the ocean front sea view - well I hope you like palm trees because there are quite a few blowing around these rooms, blocking the view.
So there it is, a true honest valuation of the Iberostar Grand. Will we fly eleven hours, fill in three pages of immigration forms, get hasseled by airport touts, and spend five days feeling unwell on our return with stomach trouble and pay £7000 for the priviledge - I don't think so. So, roll on September! Just looking forward to the reply from public relations, should be classic. (see other reports on this site that seem to agree with our views, would certainly not return or recommend this hotel)
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar